Earlier quoted context omitted.
Hetzner has good support.
Their abuse team is rude. Their technical support is usually professional, and the one time I talked to their legal team they were superb.
They're Germans, after all
Hetzner switches to new billing model
151–160 of 206 posts
Re: Hetzner switches to new billing model
#152This is actually great. I maintain a library[1] for interacting with the Robot interface using Rust, but testing is heavily gated because of the potential costs it might incur, which is why a lot of the purchasing/cancellation APIs haven't been thoroughly tested. With this billing, I'll be able to do thorough integration testing without breaking the bank. And of course with hourly billing, horizontal scaling becomes…
Have you reached out to Hetzner? Feels like they should waive those bills in exchange for the free dev work you do for them.
A company, acting reasonably?
Are you new to Earth?
Re: Hetzner switches to new billing model
#153Earlier quoted context omitted.
So had I, until I actually tried to sign up. Have a look at the way they treat you when they have (unfounded) suspicions. It's beyond ridiculous.
They ask for a government ID in some cases. I was able to provide one with some details masked, and they wanted the name on my account to match the name on the government ID. This is a commercial transaction, not Facebook. So I was kinda ok with that. But it is weird and ridiculous.
Whether to provide proof is at least a choice you get to make, but in my case even that wasn't on the (empty) table.
Re: Hetzner switches to new billing model
#154Earlier quoted context omitted.
Please note that Hetzner does this only in couple cases: a) fake account data ; b) previous strikes (unpaid invoices, abuse etc..) with them ; c) in some cases customer is from country they do not do business with. I bet gazzilion OP above is within a or b
d) the customer is black, romanian or a jew I'm awaiting donwvotes, but honestly, if they don't give you a reason, everything can be one, and refusing a service on arbitrary grounds seems illegal to me :D
It's a private service; private companies can choose whoever they want to do business with. They're not a public service.
Re: Hetzner switches to new billing model
#155Re: Hetzner switches to new billing model
#156Earlier quoted context omitted.
Be ready to handover a copy of your national ID/passport
I've had a similar experience where my account was banned despite providing all the info they requested (including my passport). Hetzner was the only provider where I was banned despite providing everything I was asked for. I've deployed services on plenty of providers (AWS, GCP, Digital Ocean, Vultr, etc) without issue. Apparently, this has been an on-going struggle for them. A few weeks ago they were even called ou…
They are like Ryanair and Lidl brands - you get a reasonable product super-cheap. Don't argue about the terms and conditions, just be happy to do business with us. If you don't buy, somebody else after you will. This is not classic VC-funded IT. It's mass-market, low margin, low risk consumer products. It's not Enterprise IT.
Re: Hetzner switches to new billing model
#157What a beautiful company.
Re: Hetzner switches to new billing model
#158Earlier quoted context omitted.
Or any country for that matter? I was rejected from right next door (NL).
It's very strange that they rejected your account from another EU country. Are you sure you created your account with real data?
One doesn't accidentally make things up, and for invoices to be booked, my accountant wouldn't have it any other way.
Re: Hetzner switches to new billing model
#159Re: Hetzner switches to new billing model
#160I've heard that Hetzner is a good provider, so I want to buy a cheap unmanaged VPS server in the USA. But can not find any mention about VPS. Any help, please? Just need to replace this one (the same bad story $$$ as Netlify recently): https://www.leaseweb.com/fr/cloud/virtual-server
Be ready to handover a copy of your national ID/passport
They have never asked me for any of my three accounts. And one I paid with credit card the two other with bank wire.