Hertz to pay $168M to customers arrested due to Hertz’s false police reports

Post by phpisthebest » Tue, Dec 06, 2022, 12:46 AM UTC

ajross wrote: post #118

pessimizer wrote: post #114

Earlier quoted context omitted.

It doesn't pass any smell test for filing false police reports hundreds of times to be a series of hundreds of mistakes.

You're saying that Hertz deliberately targetted these people for some reason? No, that's ridiculous. Clearly this was a mistake. No one thinks Hertz was deliberately trying to punish its own customers. They just messed up and rolled out a feature with a buggy fraud detector.

Post by nitwit005 » Tue, Dec 06, 2022, 12:54 AM UTC

pitaj wrote: post #55

rtepopbe wrote: post #42

Earlier quoted context omitted.

It depends a lot on what kind of crime you're dealing with. This isn't a matter of teaching the executives of Hertz that no, they don't need to commit crimes to survive, and how to access alternative means of survival, and all that. They did this because they were greedy, lazy, and they knew they wouldn't suffer much for it. When you're dealing with white-collar sorts of crimes like this, deterrence is a thing.

Prison is not the right fit. If you want deterrence, make them pay directly towards the victims. Put them on house arrest. Put them on probation. Ban them from holding a managerial or executive role. There are plenty of alternatives that don't involve locking people in cells - and that are probably more effective a deterrent.

Post by geoelectric » Tue, Dec 06, 2022, 1:29 AM UTC

CSMastermind wrote: post #149

geoelectric wrote: post #136

Earlier quoted context omitted.

Interestingly, I had Enterprise squarely in my head as the budget option compared to Hertz, who I always had down as the "pricey but better service" option (at least if you exercised the Gold program, etc.) Not sure if I'm strictly a victim of effective marketing, or if they flipped places in the last however many years, or what, but it's interesting to see your post and the replies that imply I've got it backwards.

If you formed that opinion years ago it might have been more true. In the 00s Hertz was indeed a top tier, best in class, rental company. They were sold the private equity then taken public in 2006 and the quality of the company declined dramatically over the 2010s. They changed their model to focus on partnership programs through airlines, hotels, and credit cards while offering low teaser rates for their rentals an…

Post by brewdad » Tue, Dec 06, 2022, 2:16 AM UTC

kshacker wrote: post #124

iso1631 wrote: post #113

Earlier quoted context omitted.

We have an Enterprise deal with work so we get very good rates, especially when they drop a car off and pick up at my home or office However I was in one a few months ago and got a puncture on a dual carriageway. By the time I pulled over to a safe location the tyre was shredded. No problem, go into the boot to get the spare wheel out and I'll deal with it later. There was no spare wheel. Just some little device whic…

I was shopping for a car/SUV recently and was given the story about tire technology changing and tires being so good they never fail :) wish I could remember the precise words but good discussion since I never bought the car due to supply chain issues and now I will remember to ask the details.

Post by za3faran » Tue, Dec 06, 2022, 3:26 AM UTC

CSMastermind wrote: post #57

I travel quite a bit for both business and personal reasons. This means I'm driving a rental car for 100+ days a year. I've tried all the major rental brands and Hertz is a terrible experience even when they're not calling the police on you by mistake. Their systems don't work quite right, there's a bunch of hidden fees, and their customer service is lacking at best. I swear by Enterprise and purchasing the extra ins…