What is the business model? There’s a lot of detail here for that to be given a passing mention.
Is there a common theme between these posts?
Stripe has decided to nuke my entire business
151–160 of 705 posts
Re: Stripe has decided to nuke my entire business
#152This is not a support forum. If you wanted some sympathy or actual decent conversation about what’s happened to you, then you’d include the industries involved / products etc. I do wonder why you didn’t.
Counterpoint: HN (and Twitter) certainly seems to be the complaint forum of last resort for Stripe, Google, some AWS issues, and so forth.
Re: Stripe has decided to nuke my entire business
#153Earlier quoted context omitted.
Are you sure it's not a medium risk business that IS benign, but STILL is considered medium to high risk? For example, selling video game digital products like a strategy guide is benign, but gaming industry is ripe with fraud so most processors will give you shit if you're in the gaming niche, let alone (non-crypto) digital currencies, crypto, health products, non-snakeoil supplements, etc.
Even if this is the case, it doesn't mean that Stripe should just be able to turn off a 3rd of the guy's business with no warning or reason. If they don't like what he's doing, tell him and give him notice to switch to another provider rather than just tanking his business over night.
Yeah that isn't how payment processors work. If his clients are in breach of Stripes TOS it puts Stripe at odds with the compliance teams at Visa/MC/Amex immediately if they are processing his payments.
Source: I used to run adult websites which is considered 'high risk' and also these days responsible for overseeing 1M/m in CC processing for a state agency.
Re: Stripe has decided to nuke my entire business
#154Just switch to a different merchant. This entire post seems weird to me because it seems like you are doing nothing here but just being a middleman in between Stripe and people who need to process payments lol. Why cant they just enable Stripe themselves? >So currently, my product doesn't work for 35% of my customers. Cue torrent of pissed off customer emails. Okay? You should have always had a plan for this bc its b…
> Just switch to a different merchant.
Yes because that is so simple and there are so many competitors that provide the same level of service /s. Also there is no guarantee anyone else in this space is better than Stripe (when it comes to customer service). I can tell you the company I attempted to switch to had terrible docs, a bad API, horrible support, oh, and their shit just didn't work randomly. This is not clear-cut or simple.
> You should have always had a plan for this bc its bound to happen eventually.
Throw some victim blaming in as well for good measure.
> The cost of just being a middleman.
Middleman, aka providing a platform that uses payments? That's what we are calling a "middleman" now?
Re: Stripe has decided to nuke my entire business
#155Earlier quoted context omitted.
An incredibly unhelpful comment.
If I were helpful, I'd probably drop a comment on HN for the first time in a week to shit on someone's advice for moving forward with no advice of my own and nothing else to say. Talk about the ultimate hypocrite.
Would you please stop posting flamewar comments to HN? We've already had to ask you this multiple times:
https://news.ycombinator.com/item?id=30363800 (Feb 2022)
https://news.ycombinator.com/item?id=30106006 (Jan 2022)
https://news.ycombinator.com/item?id=30105990 (Jan 2022)
If you keep doing it, we're going to have to ban you, so if you'd please review https://news.ycombinator.com/newsguidelines.html and stick to the rules when posting here, we'd appreciate it.
Re: Stripe has decided to nuke my entire business
#156Re: Stripe has decided to nuke my entire business
#157So drop the Stripe intermediation and just send your customers invoices as people have doing for dozens of years.
Re: Stripe has decided to nuke my entire business
#158The worst part about these type of cases is not being able to get a straight answer. There is a whole subset of big tech that has taken the "you must be a fraudster therefore we can't unfuck the situation" approach to customer support. It's an arms race with fraudsters that eventually sucks in legitimate businesses.
IMO it is not the "you must be a fraudster" logic as much as "we have enough other customers that we can burn you without much worry of repercussions".
As much as I hate government intervention in business, it really seems like there needs to be a way to force companies to actually be direct, accessible, and reactive in cases like this. I went through something similar with Venmo randomly locking my account after I received a large-ish payment, and not getting any real action or sense of urgency on their side.
Re: Stripe has decided to nuke my entire business
#159Stuff like this is why I think a business should have a system that abstracts away the payment processor. I use Stripe for invoices, but I can easily send an invoice through another platform if needed. For processing transactions on the web, I would always lean toward using a service like ChargeBee that allows me to setup multiple payment gateways. Getting off the ground quickly is one thing, but the moment that you…
And if ChargeBee bans you, you are still dead because that's a single point of failure. No, you should have several payment processors, and rotate them regularly to check they work.
Re: Stripe has decided to nuke my entire business
#160It sucks this happened to you, but like with all the PayPal hate stories, I notice you're very careful not to describe what type of business you operate.
you're implying the business is illegal or violates TOS?
if it's egregious, I'm assuming someone from stripe could get in here and ask permission from the OP to explain to the community what happened?