Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

status.stripe.com

Post reply on HN
Print view View original

151–160 of 211 posts

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#151

Post by culiao »

cyral wrote: post #108
lovingCranberry wrote: post #86

Earlier quoted context omitted.

OT: I just went through Adyen's prohibited businesses. Why does every major payment processor prohibit vendors of adult toys from using their payment services? I mean, those aren't even high risk businesses. Credit card fraud usually happens when you offer high priced electronics. Chargebacks usually happen when you sell digital goods like templates, ebooks, videos etc.

You need a merchant account from a high-risk processor, combined with a generic gateway like Authorize.Net. (Don't use their built in processor) The all in one solutions like Stripe or Adyen are convenient but they aren't what high-risk industries need.

Do you have a recommendation for a middle layer for making pretty checkout flows via the API? Authorize.net is what we use - but their API is tough.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#152

Post by wilg »

candiddevmike wrote: post #10

Switched to Paddle earlier this year for other reasons, glad I'm not affected by this. Paddle is not as pleasant to work with as Stripe from a dev perspective but it also handles so much more that what I need to integrate is tiny compared to Stripe.

Paddle's API is pretty poor (you can't GET a subscription and see when it expires!?? only available via a once-only webhook). But worth it for the merchant-of-record thing Stripe refuses to do.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#153

Post by seb1204 »

lotsofpulp wrote: post #134
refulgentis wrote: post #126

Earlier quoted context omitted.

There, trivially, aren't enough software engineers on the planet to assign one to every incoming support inquiry.

Not all problems require software engineers. Just having someone to filter the appropriate problem to the appropriate person is sufficient. For example, > but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. Even a response stating “we do not have the capacity to resolve your issue” is acceptable. Getting black holed or wa…

While I agree with your comment I'm not sure how I would feel receiving such a message as a paying customer.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#154

Post by joshmanders »

icelancer wrote: post #145
richardw wrote: post #137

Earlier quoted context omitted.

Might not be a popular opinion, but I’d guess that they’ve just de-risked a lot across the board. Fair chance we hit a real recession and if we do, people will be hitting those cards. Unfortunately it catches the solid clients too. I’d guess Stripe has an exceptionally good view of what’s going on in the economy, worldwide.

No doubt. Very possible. Makes sense given the fact their model docked us 66% credit limit despite nothing changing in our financial health model outside of an LOC/cash switchover (which is a normal setup for ecom businesses). Just wild that AMEX and other banks have zero issue giving us a limit 3-5x that (verified it today!) but Stripe can't. AMEX account rep is begging for us to come back. Just sucks since Stripe's…

> Just wild that AMEX and other banks have zero issue giving us a limit 3-5x that (verified it today!) but Stripe can't.

Probably because Stripe is about 50-60B in valuation lower than AMEX and AMEX is a bank with long history with the government so bailouts are probably a high possibility for them to play loose like that. Stripe not so much.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#156

Post by LionTamer »

el_nahual wrote: post #70
aaaaaaaaata wrote: post #45

Earlier quoted context omitted.

It costs real money to provide real support. For those CTOs in the back: YOU NEED TO PAY REAL MONEY TO GET REAL SERVICE.

Except the extra cost here is on the wrong side of the equation: it's on the variable side. So yes, CTO's should "pay real money to get real support," but that only makes sense if the costs don't scale with every dollar of revenue. A 5% fee is basically impossible to pay for anything that's not software (90%+) margins. Ecommerce, for example, has about 5%-10% net margins. 2%, net, extra payment processing fees is hug…

To be fair Paddle explicitly says that they are a payment solutions platform for SaaS companies

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#157

Post by welder »

whatshisface wrote: post #111
welder wrote: post #53

Earlier quoted context omitted.

At least you had a high limit for a while. I emailed support many times trying to get my low Stripe Corp Credit Card limit increased to no avail. After some time I had single bills larger than my limit, making the card useless. Ended up switching to another provider and now enjoying business points with a high limit. Sorry Stripe, I wanted to use you but you made it impossible.

What's your new provider?

Mercury and Capital One

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#158

Post by shawnz »

hindsightbias wrote: post #61
edwinwee wrote: post #17

Earlier quoted context omitted.

Sorry for the issues here—could you email me at edwin@stripe.com?

This is not a serious way to run a business. Unless ypu’re google.

Letting customers slip through the cracks of the traditional support channels is a bad indicator obviously, but what's the problem with keeping an eye on social media channels in addition to the traditional channels? Why is that not a "serious way to run a business"?

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#159

Post by dogecoinbase »

edwinwee wrote: post #6

Edwin from Stripe here. Just to be totally clear, only a very small fraction of Stripe’s userbase is impacted by this. That said, Stripe being unavailable for even a single user is very concerning for us, and we’re fixing things as rapidly as we can. Follow this thread for updates: https://twitter.com/stripestatus/status/1561809071061155841 .

You regularly post on HN to claim you're addressing people's problems with Stripe, but they then regularly post later to indicate that you've done nothing. Same with patio11. What's going on over there, guys? Are you being held hostage?

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#160

Post by rich_sasha »

icelancer wrote: post #9

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

It seems like with a number of the high-growth startups, the client isn't really the client.

The real client is the VC who writes cheques and provides validation in increasing valuations. The "regular clients" are a raw material, to be converted into the service provided to VC.

Clearly, in the early days, you desperately need "regular clients" to prove yourself to the "VC clients". But eventually you earned your stripes and you can again care about valuation over revenue and profit, and consequently customer retention.

Add to it the SV dream of inventing a niche and monopolising it, and you care about your customers less still.

Post reply on HN