While having algorithms and computers dictating every aspect of train movements, crew scheduling, resource allocation is efficient and in a sense optimal, I think there's something compelling to be said about having a system that can survive with human-rememberable patterns when such an optimizer fails. That it can fall back on (or have at the core) simple patterns that people can still operate without algorithmic in…
Due to failure in the IT system, it is not possible to run any trains today
151–160 of 365 posts
Re: Due to failure in the IT system, it is not possible to run any trains today
#152This reminds me of the story one of my university teachers used to introduce himself. He was the most brilliant educator I've had, really passionate about making sure people could actually follow and so humble. The course was called "Digital and Computer Technology" and it was a first year course teaching you to build a CPU starting from logic gates and then program it with assembly. He said that when he had recently…
'Those who can, do; those who can't, teach' -George Bernard Shaw
'Those who can, do; those who can't, teach; those who can't teach, teach teachers.'
Re: Due to failure in the IT system, it is not possible to run any trains today
#153My curiosity is killing me as to what exactly went wrong. And as someone living in The Netherlands I'm also kind of mad at the apparent fragility of this huge chunk of our infrastructure. If this had happened on a work day, it would have been a real national emergency, rather than just a huge national inconvenience. I would appreciate one of those post-outage "what happened" reports like with the AWS and Facebook out…
From the notice: > It affected the system that generates up-to-date schedules for trains and staff. ...boy oh boy did trying to look into what NS uses for crew scheduling ever send me down a rabbit hole. I don't know if the systems have changed but while poking around online I found this[1] doc about the Netherlands' timetable revamp around 2006 and it talks about the complexity of TURNI-- their on-the-fly crew sched…
Re: Due to failure in the IT system, it is not possible to run any trains today
#154This reminds me of the story one of my university teachers used to introduce himself. He was the most brilliant educator I've had, really passionate about making sure people could actually follow and so humble. The course was called "Digital and Computer Technology" and it was a first year course teaching you to build a CPU starting from logic gates and then program it with assembly. He said that when he had recently…
'Those who can, do; those who can't, teach' -George Bernard Shaw
Re: Due to failure in the IT system, it is not possible to run any trains today
#155Earlier quoted context omitted.
Think Oracle, with business logic on top. (JDEdwards, Oracle, SAP) were the OGs of BI. (and bloat, and McKinsey infiltration into many a large F100+) -- They are old school, entrenched, but yu would jump off a cliff supporting any of this legacy stuff. It will persist as the inertia on huge systems is heavy. But yeah - I wonder if they are signing any NEW business... aside from military bunker grade stuff (which will…
Google switched to SAP two years or so ago.
Re: Due to failure in the IT system, it is not possible to run any trains today
#156Earlier quoted context omitted.
My very good guess is that you had a database failure caused by a crypto virus. They will not wish to announce that this was the root cause until A. A plan of action to avoid a future infection can be enumerated. B. They can be certain they will restore the functionality of the trains. The other part of my guess is that they have a SQL db which is stored on /likely/ a windows server instance. I’d even surmise that th…
This is one of my leading theories as well, although I thought they usually hit on Friday night in order to catch admins off-guard and encrypt as much as possible before being stopped? "The IT failure occurred at the end of [Sunday] morning". On Sunday there is also not as much pressure to get things running as there would be on Monday. Or perhaps this is the incentive to pay now and get things fixed on time for the…
Re: Due to failure in the IT system, it is not possible to run any trains today
#157Earlier quoted context omitted.
From the notice: > It affected the system that generates up-to-date schedules for trains and staff. ...boy oh boy did trying to look into what NS uses for crew scheduling ever send me down a rabbit hole. I don't know if the systems have changed but while poking around online I found this[1] doc about the Netherlands' timetable revamp around 2006 and it talks about the complexity of TURNI-- their on-the-fly crew sched…
I have seen “SAP” tossed around in this industry and still have no clue what they do to earn money. Are they the equivalence of “salesforce”?
Re: Due to failure in the IT system, it is not possible to run any trains today
#158My curiosity is killing me as to what exactly went wrong. And as someone living in The Netherlands I'm also kind of mad at the apparent fragility of this huge chunk of our infrastructure. If this had happened on a work day, it would have been a real national emergency, rather than just a huge national inconvenience. I would appreciate one of those post-outage "what happened" reports like with the AWS and Facebook out…
From the notice: > It affected the system that generates up-to-date schedules for trains and staff. ...boy oh boy did trying to look into what NS uses for crew scheduling ever send me down a rabbit hole. I don't know if the systems have changed but while poking around online I found this[1] doc about the Netherlands' timetable revamp around 2006 and it talks about the complexity of TURNI-- their on-the-fly crew sched…
And we can assume that a position in the IT department just opened up...
Re: Due to failure in the IT system, it is not possible to run any trains today
#159Earlier quoted context omitted.
From the notice: > It affected the system that generates up-to-date schedules for trains and staff. ...boy oh boy did trying to look into what NS uses for crew scheduling ever send me down a rabbit hole. I don't know if the systems have changed but while poking around online I found this[1] doc about the Netherlands' timetable revamp around 2006 and it talks about the complexity of TURNI-- their on-the-fly crew sched…
I love deep diving on public info to determine the internals (even, not only SOPs, policies, but also *governing culture* can be easily gleaned from reading what is placed in public view. For example, The Salvation Army is one of the biggest jokes in all of charitable history. I wont go into details here, but I would NEVER give a dime to the Salvation "army" (of free slave labor under the guise of "salvation" (its a…
I knew someone who worked briefly at the Salvation Army. They said it was shockingly efficient and effective at its charitable mission.
Re: Due to failure in the IT system, it is not possible to run any trains today
#160Earlier quoted context omitted.
> everything else in their IT land outside this system runs off SAP (likely including the actual distribution of the output of crew scheduling) so if I had to gamble I'd say the failure happened somewhere in the integration between them. I have a reflex repulsion for off-the-shelf "enterprise" software. You pay millions of dollars to subscribe to a suite of (seemingly) bad, bloated software that takes more work to cu…
My previous boss recently tried to pick up an enterprise solution. He runs a non-software company that has a lot of custom internal apps - 90% built/maintained by interns. Of course the intern-built custom apps are super buggy but the bugs get fixed immediately, and the system is tailored to the company's way of doing things. The company spent an obscene amount of money just demoing a full-fledged SAP-type thing to p…
I think the "Excel+" category should receive a lot more attention than it does now. I can easily see "no-code" tools like Coda taking over Salesforce and effectively filling the niche you describe.
[0]: https://coda.io
[1]: https://coda.io/@simpladocs/cycling-specific-template / https://coda.io/@simpladocs/crm-interaction-tracker