Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Visa's marketing opt-out has been down for over a week. Is this a legal issue?

marketingreportoptout.visa.com

Post reply on HN
Print view View original

151–160 of 161 posts

Re: Visa's marketing opt-out has been down for over a week. Is this a legal issue?

#151

Post by andylynch »

Meph504 wrote: post #149
ryanhuff wrote: post #145

Earlier quoted context omitted.

It may be that complaints submitted over the bank website are handled by a different (more responsive) team than complaints made at the branch.

A lot of times, when it comes to business like this, in person complaints go into the ether, but the online complaints are recorded and play a part in performance metrics, or hit corp response team rather than branch.

This is it. Online complaints will go into a system where they are monitored by (very) senior management and reported to regulators.

Re: Visa's marketing opt-out has been down for over a week. Is this a legal issue?

#152

Post by egorfine »

It's okay.

MasterCard's MasterPass service's website in Ukraine[1] had it's certificate expired like half a year ago and has only been renewed a few days ago. Meanwhile the customer support assured customers that MasterCard is doing everything possible to fix the issue.

Six months to renew SSL cert...

[1] https://masterpass.com.ua/

Re: Visa's marketing opt-out has been down for over a week. Is this a legal issue?

#153

Post by docflabby »

xeromal wrote: post #93
micromacrofoot wrote: post #69

Earlier quoted context omitted.

This isn't Instagram either, can you clarify what this is supposed to mean?

Hackernews discourse is supposed to at least take some thought when making a comment. >ah cos big corps just do what they want with no penalties unless they piss off enough people that the politicans feel like they need to make a point.. ...we're well into gangster capitalism now This is just a lazy comment.

I can make the point more articulated.

Quite simply everytime one of these stories comes up big corp breaks the law...is anyone going to do anything about it...The answer is pretty much always no not even fines...

Even something where a CEO admits intentionally breaking the law not much has happened. No talk of jail time? https://www.ft.com/content/3fbc5918-ad04-4003-8e09-3df12d7dc...

I think maybe I'm jaded with 'it's illegal'. If the law is not enforced it doesn't matter.

Re: Visa's marketing opt-out has been down for over a week. Is this a legal issue?

#154

Post by codingdave »

playpause wrote: post #150
codingdave wrote: post #67

Earlier quoted context omitted.

> with no ability to opt-out. That is the key. Does the web page being down mean that there is no way to opt out? Or is it just more difficult? The page you linked says: "Give a return email address or another easy Internet-based way to allow people to communicate their choice to you." Take note of the "or" in that statement. So as long as they check replies within 10 days, they seem to be OK. If they fail to do so,…

Seems unlikely every marketing email Visa sent during this outage was sent from an actual, valid email address with an inbox. Isn’t that pretty unusual for marketing emails? They’re usually from something like no-spam@domain.

Agreed. I'm not saying they are in the clear, I'm saying that neither do we have enough information to declare that they definitely broke laws - the law being cited contained both flexibility and ambiguity and it would take some legal research and knowledge to know more.

(And now that I think of it, we aren't even citing the law, we are talking about a summary of the law that is posted online.)

Re: Visa's marketing opt-out has been down for over a week. Is this a legal issue?

#155

Post by encryptluks2 »

nkozyra wrote: post #49
encryptluks2 wrote: post #37

Earlier quoted context omitted.

Quoted post unavailable.

> So you'd be okay if on Jan 6, Donald Trump used the emergency broadcast system The article you linked doesn't seem to say anything about using EBS. Trump used every platform available to spread the notion that the election was rigged, so I'm not following the whatabout here.

As far as I'm aware it only came from his personal accounts.

Re: Visa's marketing opt-out has been down for over a week. Is this a legal issue?

#156

Post by marcosdumay »

deathanatos wrote: post #110
marcosdumay wrote: post #103

Earlier quoted context omitted.

That's a very interesting point, but make sure to do it with profit, and not revenue. Revenue is meaningless on this context. (If it's a sub-dollar fine over revenue, it will probably be around $20 on profits, what just moves the needle from the cost of home-made coffee to an airport coffee.)

I disagree that profit is the right metric when scaling a fine to a normal person; $60k is the average American's revenue (not profit — I'm not even sure how I'd calculate profit for a human, in a year), so I use the corresponding amount — revenue — when comparing. For example, a $10 fine to a company w/ a net loss but $1B in revenue is clearly not a large fine.

Profit is what the company has for the shareholders to spend by themselves. For workers, the equivalent is the salary.

Re: Visa's marketing opt-out has been down for over a week. Is this a legal issue?

#157

Post by jay_kyburz »

andylynch wrote: post #151
Meph504 wrote: post #149

Earlier quoted context omitted.

A lot of times, when it comes to business like this, in person complaints go into the ether, but the online complaints are recorded and play a part in performance metrics, or hit corp response team rather than branch.

This is it. Online complaints will go into a system where they are monitored by (very) senior management and reported to regulators.

Now if only Google had a similar complaint form.

Re: Visa's marketing opt-out has been down for over a week. Is this a legal issue?

#158

Post by pempem »

rootusrootus wrote: post #90
throw10920 wrote: post #79

Earlier quoted context omitted.

> Assuming things have always been kind of shit and are likely to just get shittier takes us all off the hook far too easily imo. I've seen this same mindset that you're pointing out. However, I don't think that it is usually used to "let people off the hook" - most of the time that I've heard it used (a bunch of times in real life, not just on the internet), the subtext is "...and so we should replace the current go…

> "...and so we should replace the current government with another [highly authoritarian, non-constitutionally-limited] one that can fix these issues, either through voting for an extreme candidate/party, or straight-up violent revolution". The interesting thing to me is that this kind of attitude has become dominant across the spectrum of political ideology, in just the space of a few years. A large number of people…

I suppose myopically I'm not sure thats how I see our 2 party system.

I do see two dying parties unwilling to rejuvenate leadership in the fear that it will lead to additional (and I do mean additional) socialist tenants being infused into our version democracy.

However I'm not sure I see a lot of people on the left looking to dismantle voting rights, the US postal service, the EPA or department of the interior, the supreme court, etc. The last time the supreme court was dragged into an election for example was bush v gore.

Re: Visa's marketing opt-out has been down for over a week. Is this a legal issue?

#160

Post by nkozyra »

encryptluks2 wrote: post #155
nkozyra wrote: post #49

Earlier quoted context omitted.

> So you'd be okay if on Jan 6, Donald Trump used the emergency broadcast system The article you linked doesn't seem to say anything about using EBS. Trump used every platform available to spread the notion that the election was rigged, so I'm not following the whatabout here.

As far as I'm aware it only came from his personal accounts.

I don't think I said otherwise. Seems a pedantic distinction, though.
Post reply on HN