I'm admittedly not very good at TeX - I can make a document and work, but will likely hit a few errors. It's not that I can't use it properly - I consider myself decently tech-savvy (this is hackernews after all) and I am used to coding (C++/python, even a bit of html and css), and I frequently Google whenever I get stuck. However I find most tasks in tex (I mainly use overleaf) much longer than the corresponding task in word. I don't think I have ever gotten "stuck" in word the way you can in overleaf (eg numbered lists). I don't have to worry about an entire file system with different files for different chapter and images in word, for example - the software handles that itself - you add a '1.' and word starts a numbered list. Fewer buttons to press.
Mind you, it's not that I don't understand the reasoning behind TeX - yes, it is quite logical - but to use another terrible analogy (sorry!) it's like comparing assembly code for a particular computer with python - one is way more specific and doesn't have half a dozen dependencies, but the other is much more "human" in its use and readability.
I fully agree that word compatibility is terrible and I hate MS's monopolistic practices as much (I use OpenOffice too and prefer odt files). But within our university everyone has the latest version of word and things work reasonably decently.
(The driving analogy was that Office assumes and does things for you automatically, just like a car activating the ABS system, while with TeX you manually need to do it. More control, but also more effort.)
(Also, Google docs >>> Word imo. Amongst other reasons, because word doesn't support fonts like Inter properly.)