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Shenanigans on Microsoft Feedback Hub

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Re: Shenanigans on Microsoft Feedback Hub

#151

Post by freediver »

busymom0 wrote: post #34
jka wrote: post #10

Earlier quoted context omitted.

I completely agree - and have similar thoughts about "we look forward to continuing the conversation" as a way to close down a discussion (possible translation: "it's lunch time and it's mac and cheese today! see ya"). However, assuming good intent: how would you determine whether they are listening? (or continuing the conversation, in the latter case)

Anything which gets responses of empty platitudes usually means they aren’t listening. I am a small developer who makes apps and puts them on the App Store and play store (Hacker news client HACK for example). I often get emails from users on how to add a feature or fix a bug etc. I email them and instead of just saying “thanks for your feedback”, I address the real problem/feature. Example- few days ago someone aske…

Founder of Orion Browser here. Thanks for adding the support. Please email me (info in profile) if you need to test the integration to skip the waitlist.

Btw I am in the same basket as you - not only reacting on every piece of user feedback, but actively seeking it, like in this case. (using excellent f5bot.com). It may not be infinetely scalable but will do it for as long as I can.

Re: Shenanigans on Microsoft Feedback Hub

#152

Post by VRay »

userbinator wrote: post #14

I once even spotted a Microsoft employee who took the time to raise their concerns on the public tracker: That is just incredibly exasperating to see. When even MS employees are being forced to "bend over and take it", you'd think there would be some sort of "find the people responsible for this shitshow in the Windows team inside MS, and keep emailing them to fix it" protest. That one employee he noticed seemed to h…

Internally, Microsoft is chock full of super pissed-off people. Everyone's pissed at everyone else, since everyone there is constantly bombarded by angry friends' and relatives' complaints. A decade under Ballmer of firing anyone who wasn't good enough at weaseling ("unregretted attrition") has resulted in a company full of people who literally don't work at all 90% of the time.

The company does an insane amount of spying ("telemetry") on its users, but all I've ever seen ANY of that data used for was weaseling out of things. "Oh, only 5% of users use that feature" or "Oh, that bug only happens 0.1% of the time". Of course, if you use a product with 1000 bugs and each one of them has a 0.1% chance of occurring on any given month, you're going to run into bugs all the time

Re: Shenanigans on Microsoft Feedback Hub

#153

Post by AnIdiotOnTheNet »

nerdponx wrote: post #22
thombles wrote: post #13

Earlier quoted context omitted.

(author here) IMO KDE is the most authentic expression of Windows XP-era UI productivity that exists today. Their dedication to user-configurable settings is an absolute blessing.

Having recently switched to Fedora KDE, I agree. It is an excellent desktop experience and I think it's a great first stop for anyone interested in switching to Linux. I had a good experience with Mint Cinnamon too, but the system seems overall better-integrated in Fedora KDE.

I generally agree that KDE is pretty decent.

Since Microsoft continues to treat Windows and its users like garbage, I'm fairly certain a Linux Desktop will be the lesser of two evils in my near future so I'm spending a lot more time working out how to live with it for my workflows. I discovered I really like Silverblue. Immutable OS with Flatpak focus and Toolbox cover a lot of what I want, even if the implementations are somewhat less than ideal.

Unfortuantely, Kinoite (the KDE spin of Silverblue) is hot garbage. Half of the things don't work including Flatpak icons (until a reboot) and running a GTK app in Toolbox causes it to inexplicably pause for several seconds at a time. I can't even report the latter issue (several of the former have 2 month+ open issues already) because the login for the bug tracker is busted. So I'm stuck with GNOME, a 'desktop' that desperately wishes it were running on a phone.

Re: Shenanigans on Microsoft Feedback Hub

#154

Post by vidanay »

phillipcarter wrote: post #150
cjbgkagh wrote: post #102

Former MSFTy, don’t bother wasting your time giving feedback. Nobody cares, those that cared left. Microsoft has a weird culture, very top down, very passive aggressive between departments. For a brief while I would diligently prepare bugs for the dog food software. I would even walk over to visit people responsible for it and chat about it. Even for software where ‘zero bugs’ was important they’d just delete a whole…

> Former MSFTy, don’t bother wasting your time giving feedback. Nobody cares, those that cared left. What you're describing does not comport with my experience there. Personally, I ensured that every issue filed on GitHub was triaged (read, replied if necessary, de-duped if necessary, labeled appropriately, assigned a severity/priority) and that all feedback items from the Visual Studio feedback system that applied t…

It appears that you are speaking in the past tense and therefore fit in the category of "those that cared left".

Re: Shenanigans on Microsoft Feedback Hub

#155

Post by azemetre »

WhyNotHugo wrote: post #136
azemetre wrote: post #126

Earlier quoted context omitted.

Shouldn't that be the other way around? What good is it for a company if the only products people end up using are the ones given for free? I'm sure other software companies faced similar fates (no one paying for services, only using freely available services) but I can't think of any ATM.

> What good is it for a company if the only products people end up using are the ones given for free? I think Facebook helps answer that question a bit: just because someone is a user doesn't mean they're not the product. Giving out one product if it helps other ulterior motives is still profit. Vertical integration also plays a part in this. Especially if the paid product re-invents something in a non-standard way,…

That's fair but I thought we were talking about in the sense of software companies? Facebook makes a large majority of their money through advertising, not the amount of installs they get from pytorch or react.

What sort of advertising can you honestly inject into something like VS Code to keep users from leaving?

I do agree about vertical integration, another user mentioned using VS Code and Github as a means to introduce Azure. That makes more sense to me and I neglected the thought.

Re: Shenanigans on Microsoft Feedback Hub

#156

Post by phillipcarter »

vidanay wrote: post #154
phillipcarter wrote: post #150

Earlier quoted context omitted.

> Former MSFTy, don’t bother wasting your time giving feedback. Nobody cares, those that cared left. What you're describing does not comport with my experience there. Personally, I ensured that every issue filed on GitHub was triaged (read, replied if necessary, de-duped if necessary, labeled appropriately, assigned a severity/priority) and that all feedback items from the Visual Studio feedback system that applied t…

It appears that you are speaking in the past tense and therefore fit in the category of "those that cared left".

Perhaps I didn't make it clear, but "those that care" are mostly still there.

Re: Shenanigans on Microsoft Feedback Hub

#157

Post by VRay »

yjftsjthsd-h wrote: post #146
schoolornot wrote: post #92

Earlier quoted context omitted.

I'm surprised it didn't kill Reddit when Steve Huffman pulled that stunt on the site: https://old.reddit.com/r/announcements/comments/5frg1n/tifu_...

Oh hey, it's the event that made me leave reddit:) Yeah, I'm not sure why that didn't prompt a mass exodus. One thing that I've discovered by talking to people in real life is that apparently a lot of people just don't know that it happened.

I dunno man, in that context it just felt like friendly internet trolling

TheDonald users were trolling the crap out of spez by pinging his name repeatedly, so he trolled them back by obviously editing in TheDonald mods' names.

Then TheDonald users responded like a bunch of angry children about it

That said, it's good to get the word out that Reddit's always been complete BS through and through. The site was all sock puppets initially, and nowadays every sub with more than 100k users or so is extremely heavily censored and moderated in a completely non-transparent way.

Re: Shenanigans on Microsoft Feedback Hub

#158

Post by _8j50 »

cjbgkagh wrote: post #102

Former MSFTy, don’t bother wasting your time giving feedback. Nobody cares, those that cared left. Microsoft has a weird culture, very top down, very passive aggressive between departments. For a brief while I would diligently prepare bugs for the dog food software. I would even walk over to visit people responsible for it and chat about it. Even for software where ‘zero bugs’ was important they’d just delete a whole…

They don't need to compete with amazon they just need to be profitable. Their AAD integrations are nice and their portal+ux(including api+powershell) and Defender ATP for E5 customers make them much better than GCP and in some cases AWS. The big three are here to stay.

Re: Shenanigans on Microsoft Feedback Hub

#159

Post by freediver »

My experience was bit different. I find there are caring Microsoft employees who would address the feedback/request in the best way they possibly can. I always got a reasonable reply and willingness to help.

Having worked in a large organization I know that the more hops this information has to go through to get processed, the more likely it will end in limbo. Granted, so far limbo happened in 100% of my opened cases but I could clearly see an employee willing to help and probably being limited by the internal org structure which is not optimized for reacting to user feedback (sadly same goes for most other big tech companies).

Re: Shenanigans on Microsoft Feedback Hub

#160

Post by n8cpdx »

cataphract wrote: post #139
matsemann wrote: post #64

> W11 taskbar is missing several key pieces of functionality which have incentivised new users to get into Feedback Hub and cast votes. By far the biggest and most controversial submission is about having multiple documents open in the same app. Actually the same reason for me to give feedback during W11 beta. Liked the beta as it gave me access to WSLg, but the productivity loss of the taskbar being useless made me…

Can't you replace the desktop environment anymore? I remember there used to be explorer replacements and Microsoft even told you how to go back to progman.exe.

As of Windows 10, UWP apps aren’t usable without explorer.exe actively running; window contents don’t update to match frame size changes. So the answer is surprisingly kind of no, unless you want to commit to never using “modern” apps, or manually opening file explorer every time you do.

Of course some would say that not being able to use UWP apps is an enhancement, not a bug.

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