Twilio blocked our account and with it hundreds of our customers [resolved]

Post by fatnoah » Thu, Apr 15, 2021, 6:39 PM UTC

gtsop wrote: post #52

morrbo wrote: post #39

Earlier quoted context omitted.

It's a bit shit that they had to jump through so many hoops, with HN being the only one that actually worked (after 7 hours) in order to get in touch. Serious kudos to you for helping them but I know a lot of people who wouldn't touch your company with a bargepole for these kind of reasons. Having to kick up a fuss on social media in order to get service, how very 2021..

> Having to kick up a fuss on social media in order to get service, how very 2021.. Exactly. I'm locked out of a google account I have which links to a yt channel and a twitter account. The only truly viable option for me to get these back is work my way up the social media infulencing ladder and then complain how I lost access to my accounts. This is insane.

Post by julianilson » Thu, Apr 15, 2021, 7:18 PM UTC

ksajadi wrote: post #29

Sorry to hear. Twilio has changed since its early days. Last month, our bill went from $20 per month to $16,000. The reason: fraudsters use Twilio to setup premium numbers, then use Twilio customers (like us) to send OTPs to those numbers using bots. The result is us out of pocket, fraudsters and Twilio making money. Twilio is also the only Pay as you Go SaaS vendor that doesn’t have spend limits on accounts and advi…

Post by neom » Thu, Apr 15, 2021, 9:45 PM UTC

samdung wrote: post #100

ksajadi wrote: post #29

Sorry to hear. Twilio has changed since its early days. Last month, our bill went from $20 per month to $16,000. The reason: fraudsters use Twilio to setup premium numbers, then use Twilio customers (like us) to send OTPs to those numbers using bots. The result is us out of pocket, fraudsters and Twilio making money. Twilio is also the only Pay as you Go SaaS vendor that doesn’t have spend limits on accounts and advi…

You could try AWS SNS SMS. This is also PAYG. A wrapper like https://sendwithses.com might make your work easier. EDIT: With AWS SNS SMS you can set a spending limit and your bill will never go over that.

Post by macspoofing » Fri, Apr 16, 2021, 10:35 AM UTC

manigandham wrote: post #152

macspoofing wrote: post #96

Earlier quoted context omitted.

>Welcome to the new world where tech companies rule. I understand what you're saying but, speaking specifically to this case (which is a little different than YouTube censorship), I think this highlights the dangers of outsourcing your critical infrastructure to third-party SAAS companies without a mitigation plan. As companies, we have to get into the habit of putting together mitigations plans for times when the ou…

The entire value of these companies is in the outsourcing of the entire problem. It's incredibly hard to have multiple vendors if you're using specific or advanced functionality, and if you're hosting a failover yourself then you might as well just use that instead.

Post by manigandham » Fri, Apr 16, 2021, 2:15 PM UTC

macspoofing wrote: post #157

manigandham wrote: post #152

Earlier quoted context omitted.

The entire value of these companies is in the outsourcing of the entire problem. It's incredibly hard to have multiple vendors if you're using specific or advanced functionality, and if you're hosting a failover yourself then you might as well just use that instead.

>It's incredibly hard to have multiple vendors if you're using specific or advanced functionality, and if you're hosting a failover yourself then you might as well just use that instead. I'm not suggesting any specific solution and I didn't even suggest they run their own infrastructure. There are good reasons to outsource these kinds of operations. But what happened was the company got the rug pulled underneath thei…