Earlier quoted context omitted.
As a linux user I'm accostomed to talking to a person when I want to get a utility, it's usually a link on someone's blog. However for OSX, all software is sold by companies. I usually have to pay $10 (only $10! they tell me) to a company. It's much less personal and disconnected.
I don't know, many of those "companies" are one or two person operations. I haven't had that experience.
Yes they are small companies, but they are companies none the less. They reply to emails in the royal we, they have business names etc. I much prefer when I email a person.