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Amazon let a fraudster keep my Sony A74 IV and refunded him

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Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#151
post #130

Earlier quoted context omitted.

... you're going to travel to another state for this purpose?

The place the suitor lives is a perfectly fine venue... make the fraudster travel.

Does that work for small claims?

It doesn't seem right, you could definitely abuse it to make someone's life miserable.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#152
post #148

Earlier quoted context omitted.

Hmm, my first thought is: contacting a buyer outside of Amazon is against Amazon's TOS. But if the author isn't interested in using Amazon after this incident, Amazon's TOS don't matter much. I'd be interested to hear from someone with a bit more legal knowledge how this might go. It's a good thought for sure.

Amazon takes the position that this counts as "soliciting payments from buyers outside of Amazon", which is prohibited by the ToS. See https://www.facebook.com/lalawgroup/posts/1719796444820559 My understanding is they sued the customer, Amazon stepped in to defend them, and they got a judgement against Amazon. But Amazon suspended their account in the meantime.

> But Amazon suspended their account in the meantime.

...which wouldn't matter in this case, because the seller isn't going to use Amazon again anyway after this experience.

Linked post says:

> Nonetheless, the court found that Amazon was at fault, and liable for the item, and ordered a judgment in favor of plaintiff against Amazon.

So basically sounds like the seller recovered their money.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#153

Did you sell it as used? If you opened the package and touched the product it can no longer be sold as new. I have called out sellers on this crap before and gotten my money back. When I order new I expect a factory sealed box. (Also illegal in the US https://www.law.cornell.edu/cfr/text/16/20.1 ) So assuming you sold this as used, that sucks I feel for you. However if your one of those scumbags who sells used things…

That could very well be but then the 'buyer' should return the goods.

They tried and seller denied the return, against Amazon policy.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#154

> If you’re going to sell on Amazon or elsewhere, take an actual video of you packing the camera. You need all the defense you can get against items mysteriously disappearing. Isn't this evidence just as bad as the buyer's account that he didn't receive any accessories? One could just unpack the box right after filming.

pack in fedex store, film handing it over to store employee and keep filming until they scan the box in. their tracking will show them receiving box. at that point it is in their custody and you are not getting it back so you cannot re-open it.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#155
post #46

Ultimately when you mail something there is no way to prove what you mailed. You can mail a brick and say it was a camera or you can mail a camera and the buyer can say it was a brick. There’s an opportunity here for companies with big real estate footprints like UPS store or Office Depot to offer verified shipping and/or receiving, where you hand them the items and they pack them up and ship them with a certificatio…

Good but not scam-proof, there can be a brick in a camera case in a box. The verified shipping says camera in a box. I don't really mean brick here but the item could be a defective item, a different model or something the verification process could miss.

The UPS or something can take a photo of the product or item they received. They are not verifying what's inside. They are just verifying the weight, a photo from few angles, available only in case of dispute.

Seller can also do that, but a third party doing it with no horse in the race can act like a notary. We are verifying what we saw. A camera box with X pounds of weight.

If seller wants them to verify the inside contents, he needs to Show them the inside contents. Then UPS will be confirming by photos that yes, an item with this serial number is there inside and we packed it.

Its kind of slippery slope. What if its just a empty camera body? What is its a junk camera? What if buyer says these above falsely?

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#156

Earlier quoted context omitted.

Even a low tech photo record weeds out a lot of fraud. Oh you aren't returning a thing that resembles the photo that was shipped to you? This won't eliminate fraud, but it will move the bar in a non trivial way. Combine this with a photo ID check at the store for the person doing the shipping and your halfway there.

Maybe for return fraud that’s an issue. But for buyers, the issue is usually more subtle problems with quality. (DOA, poor quality, counterfeit) The question is, can a platform protect sellers in this way and still afford to compete with other services? Most buyers like buying from Amazon/eBay where they always get their money back. It’ll be a tough sell to get them to use a platform with higher barriers to making a…

that should not be a problem in this case.

the seller is selling a used item and the buyer is searching for a deal. if lets say ebay offers this protection for sellers and other don't.and lets say all sellers jump to ebay. all other platforms would lack good deals on used cameras so the buyer if he wants a deal would have to go to ebay and follow the process.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#157

Earlier quoted context omitted.

Does Amazon not have a "New, open box" option?

Almost. The correct condition would be "Used - Like New" [0] The reason why this matters is because "New" items are grouped in a separate tab/link on the product detail page. Frankly speaking, selling anything other than sealed products in perfect conditions as "New" opens you up to misery. [0] https://www.amazon.com/gp/help/customer/display.html?nodeId=...

I don't know, that page seems a bit ambiguous to me:

> New: Just like it sounds. A brand-new, item. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Original packaging is present for most New items but certain items like shoes may be re-boxed.

> Used - Like New or Open Box: An item in perfect working condition. Original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible. Instructions are included.

Reading those two descriptions, and considering a brand new, never used item, which has had the box opened and then the items re-packed into it as they originally were (in perfect condition, in their original wrap, unused, no fingerprints, etc.), I would definitely consider that "new", not "used - like new". As a buyer I would also have no problem receiving such an item.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#158
post #145

Earlier quoted context omitted.

> ...someone at FedEx doesn't really know how to... Yes, this is true. I think a basic service offering might just record the weight and photo of each item being packaged up.

That doesn’t really work as on if the common scams is to take a real box, apparently sealed, but with a brick or whatever in it with the right weight

They would take pictures of items before packing.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#159
post #76

Earlier quoted context omitted.

Hmm, my first thought is: contacting a buyer outside of Amazon is against Amazon's TOS. But if the author isn't interested in using Amazon after this incident, Amazon's TOS don't matter much. I'd be interested to hear from someone with a bit more legal knowledge how this might go. It's a good thought for sure.

Why would he contact the buyer outside of Amazon? He would go to the police to point out his issue with the buyer, there's absolutely no need to contact him outside of Amazon. I'd rather think that Amazon would be forthcoming in assisting any demands an investigation would make, like provide all the information regarding the seller and buyer on this issue to the police. Sure, it would be nice if Amazon would withhold…

This is not a case where the police would be helpful, at least in the US. The police in the US generally will defer financial disputes to the courts.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#160

> If you’re going to sell on Amazon or elsewhere, take an actual video of you packing the camera. You need all the defense you can get against items mysteriously disappearing. Isn't this evidence just as bad as the buyer's account that he didn't receive any accessories? One could just unpack the box right after filming.

I do this on high value items. I pack the item in the car though for safety and film continuously until drop-off.
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