Earlier quoted context omitted.
The top comment when the GP comment was posted was the thread starting with "Typical Google move ... now I suppose my Chromebook will be soon a useless brick." (Disclosure: I work at Google, speaking only for myself)
Any comment can be the top comment because the time decay factor dominates until there is a comment that amassed a certain amount of upvotes.
So it's not accurate to say that no one is complaining about this, or that the response was not to opinions that are actually held.