151–159 of 159 posts
I love it when I don't have to think about things, and Gusto combined with Stripe (Atlas and card processing) have made it possible for me to not ever think about a whole lot of things. Now if only there was a company as good as Stripe/Gusto that did accounting+taxes, I'd really be set! I mean, "I give you access to my accounts, (almost) never think about you, and I have a proper set of books and my taxes are fully d…
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I heard many good things about bench.co.
I'm actually a customer of Bench.co, but I've been somewhat frustrated and thinking about leaving. First, they are very slow-- the books for a given month are usually finalized at least a month later (so your May books won't be fully ready until July, sometimes even later). By the time they are ready, the information is "old news" and not useful for decision making. I end up running queries against my Stripe data to…
Sorry to hear about your experience with us, Meekro. We try to provide as hands-free an experience as possible, but know we have work to do.
We're sometimes stuck relying on bank statements due to the poor quality of data coming from bank feeds. This means we need to wait until month end to finalize books (and sometimes later if a credit card statement has a late statement date), leading to the timing challenge you described. We do this to ensure your books are completely accurate and ready for tax-time, with no fixes needed.
To address the above problem, we recently launched a new feature we're calling Pulse, to help manage day-to-day cash flow and spending. We're releasing improvements to it every week. https://bench.co/blog/operations/cash-flow-pulse/
The manual classification issue sounds like a failure on our part. We should not be repeatedly requesting input on the same transactions. If you shoot me an email (joshua@bench.co), I'd be happy to help. From the Product side, we're experimenting with using clustering models to better tackle the problem and remove some burden from our bookkeepers.
Lastly, on the tax front, we've got you covered! Our ambition is to do exactly what you're looking for - handle bookkeeping and taxes together on the back end, so you don't have to think about it. We'll have a formal announcement coming very soon. Please reach out to your bookkeeper if interested.
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Are you sure this isn't your employer's mistake? With commuter benefits the employer has to manage everything themselves. If the benefit is a contribution it'll show up on your paystub, but your company needs to either reimburse you the amount (after you have already paid the commute cost personally) or provide you with a transit/benefits card. If it's a pre-tax deduction, it stays in the employer's bank account, aga…
100 percent. Gusto manages (well, let's be honest, bedshits) benefits for my employer. Gusto has gotten the money from my employer (and fyi, I'm a founder, so I'm very certain because I see the payroll pulls). We use a Gusto benefits card; I was getting refunds because the benefits card didn't work for my parking provider.
Normally I'd say no excuses, but it seems like this was a regulatory necessity if they wanted to provide benefits cards at all. I'm a founder as well, so I can understand the need to provide a significant feature in the short term, even if it sucks a bit.
Being a founder (especially in compliance) I think you could be a bit more forgiving on your stance. A bad experience with a third party benefits card sucks, but saying they "completely fucked you over" feels fairly extreme - especially if your payroll has otherwise been running smooth.
- international employees (US, European countries)
- better support for employees across-states (they already do many things well in this regard)
- taxes
- general accounting
- atlas-type stuff (bank, incorporation)
- maybe a specialized account manager / team to handle the above (I guess it'd be region-based CPA/lawyers?)
Some of those are sophisticated things, but having one hub to view/manage it all from the top down would save oodles of time.
Aside: Gusto's support has been very helpful, even as an employee, when I contacted them directly they went out of their way to help me solve a payment issue.
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100 percent. Gusto manages (well, let's be honest, bedshits) benefits for my employer. Gusto has gotten the money from my employer (and fyi, I'm a founder, so I'm very certain because I see the payroll pulls). We use a Gusto benefits card; I was getting refunds because the benefits card didn't work for my parking provider.
Well to be fair to them, I think their benefits card provider is a white labeled product from the neolithic era.[0] Normally I'd say no excuses, but it seems like this was a regulatory necessity if they wanted to provide benefits cards at all. I'm a founder as well, so I can understand the need to provide a significant feature in the short term, even if it sucks a bit. Being a founder (especially in compliance) I thi…
gusto
0 - stole a couple hundred dollars, and didn't notice at all (and for clarity, this was post reimbursement approval via their whitelabeled partner);
1 - ignored 4 support emails, one per day, for a week;
2 - blew off my first phone call, at the beginning of week 2 attempting to get this fixed;
3 - lied on my second, impolite phone call, about when they would follow up with me
4 - took another couple days with no status updates to acknowledge what happened and tell me what they would do.
The above is why I'm doing close to pulling rank and firing Gusto. None of the above is how a competent company treats a customer.
Bluntly, if a CSM at my company did that, either the CSM or his or her manager would be terminated. We can screw up, but we do not blow off customers, commit to following up and then fail to do so, or fail to take ownership over mistakes and at bare minimum communicate with customers.
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Pilot.com founder here. This is exactly the startup that we're working on! We have 500+ customers including 100+ YC companies and fully take care of bookkeeping + taxes. Feel free to drop me a note at jeff@pilot.com if I can help.
Do you offer that for freelancers?
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Partially agree. I have no inclination to work for IBM or corporate software. Just wanna work for a startup where I can crack non PC jokes. Where the company hires for competence and not because they wanna show off that they hire 50% women. I think the Valley was like this 10 years ago.
>non PC jokes Why would you want to do this at work? No well-run place will allow this because it makes for a hostile work environment. You have roughly 128 hr/week outside of work to do those things
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Some employees wear their SF street shoes in the office, and they still encourage other employees to not wear them? One of the reasons I never applied at Gusto is that I didn't want to take off my shoes. The floor is a commons, and it only takes one person walking around with shoes on to turn it from a "no shoes floor" to a "shoes floor".
Of the people who take off their shoes, 99% of them wear slippers or indoor shoes of some sort. The rest who wear socks don't seem to care about the floor either way. As a sidenote, shoe policy is a really terrible barometer for whether or not to apply to a company, regardless of how little it may have influenced your decision. I can't imagine you actually took it into consideration.
Any kind of behavior that gives me the feeling of kool-aid drinking or brainwashing is absolutely a red flag.
The way you describe it (not enforced in any way, not even through peer pressure) is very different from the way I had always read about it (fairly absolutist and you won't be allowed in the building if you don't remove your shoes). If I had heard about it that way, you're right, I would not take it into consideration.
Unfortunately I don't have citations handy for the absolutist version of the policy that I had read about.
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Of the people who take off their shoes, 99% of them wear slippers or indoor shoes of some sort. The rest who wear socks don't seem to care about the floor either way. As a sidenote, shoe policy is a really terrible barometer for whether or not to apply to a company, regardless of how little it may have influenced your decision. I can't imagine you actually took it into consideration.
> shoe policy is a really terrible barometer for whether or not to apply to a company Any kind of behavior that gives me the feeling of kool-aid drinking or brainwashing is absolutely a red flag. The way you describe it (not enforced in any way, not even through peer pressure) is very different from the way I had always read about it (fairly absolutist and you won't be allowed in the building if you don't remove your…
And if you're still looking for a new job, feel free to consider us again! We promise you can keep your shoes on :)