Earlier quoted context omitted.
> first class support for emoji I'm sorry. Even in 2018 I cannot take seriously any claim that "support for emoji" is being used to make business case decisions.
I watched as a Lack of emoji support took down a critical production database for over 100 non-profit organizations in 2015 and made ripples across the charitable giving sector. All because someone included a smiley emoji while making a donation to a local community foundation. Lessons were learned because of poor planning admittedly but if you don't take emoji support seriously it's probably because you haven't suff…
For me the parent commenter's phrasing of "first class emoji support" goes rather beyond that, e.g. with friendly emoji pickers, maybe reaction emojis, custom emojis, different skin-tone emojis, etc.
I'd view that bigger level of support as extremely optional for a transaction processing company like yours, though less so for a chat system intended for broad appeal in 2018.