Earlier quoted context omitted.
Sometimes the customer is either flat wrong or at least an asshole. ProtonMail sends yearly surveys to paying customers asking for help prioritizing development efforts, so suggesting they don't listen to their customers is asinine. IMAP support is in beta as a result of customers prioritizing it in those surveys. As they are likely limited primarily by funding and developer bandwidth, I see nothing wrong with their…
Exporting e-mails was one of the most requested features as far as I remember ( https://protonmail.com/support/knowledge-base/export-import-... ) and I can understand people getting angry about this. I think Protonmail will have to move a bit faster on this now as holding your customer data "hostage" will no longer be an acceptable practice starting from next year (May 25) due to EU GDPR. So if they want to keep sell…
Keep in mind that pretty much everything is more complex with encrypted email, and that includes import and export. It will be done as soon as we can manage.