151–160 of 232 posts
Why don't homeowner's and renter's insurance policies have short term rental exclusion clauses? This type of damage seems like a source of expensive claims.
The irony of YC's flagship startup forcing exploding term sheets on their customers is a bit much to take. [ ps ] Airbnb's statement concluding this story says that this interaction fell short of their expectations. Maybe they can go a bit farther. Can they commit (just a comment here would suffice) to not using the exploding-settlement tactic with their clients? Maybe all they'd really need to say is that nobody out…
As long as things go well it's fine. The moment there's a problem it's a nightmare.
https://bkpk.me/why-the-risk-of-airbnb-is-not-worth-it-anymo...
What's going on here? The first half of the story sounds like routine corporate incompetency. Representatives don't read your stuff, can't be bothered to follow their own procedures, and screw you over. Unacceptable but, alas, fairly common when dealing with big companies. The NDA is where it goes off the rails. He's entitled to that money, so why would they try to put conditions on it? I'm sure they're not thrilled…
Earlier quoted context omitted.
If everything is case-by-case and determined by "eligibility," what is the purpose of the word Guarantee here, and funds released are subject to conditions having nothing to do with the actual rental (e.g. an NDA)? Seems to me, using the words "Guarantee", "Trust" "Peace of Mind" is no different than the customer using the term "Bribe". but maybe this is just situation where consumers need law degrees to fully unders…
But they ARE honestly fulfilling the guarantee - the host is able to get the requested damages. Yes, it's not an unconditional, no questions asked compensation, but it's not advertised as such. Terms and conditions apply, just as it's reasonable to expect e.g. paperwork and evidence of damages before funds are released. It would be dishonest if they had included terms or conditions that are unreasonable or difficult…
Not defending Airbnb's behaviour, but this sort of thing happens outside of Airbnb too. I had some tenants (sons of a well known rock star) cause around £10K worth of damage to my flat in Shoreditch (plus around £5K in lost rent given the amount of time it took to repair) a few years back. In that case the letting agency I used was no help because they said it was a private matter between myself and the tenants, the…
With normal tenants, you gamble once every couple of months or years. With AirBNB, you roll the dice possibly every few days or more. It's the same difference as owner occupancy vs renters, but taken to the next order of magnitude.
Earlier quoted context omitted.
The reason Dinulescu doesn't go after the idiots directly is the same reason you go through insurance companies when there is damage - because that is the service you are paying them for. Now, AirBnB can absolutely go after the guests, but they have to decide if it is worth it. It is going to cost resources and money (probably more than the $8000 they are paying), and there is still a good chance that the guests won'…
That's a good point, but still shouldn't these people be held criminally liable? I feel like they went well above what any local law would allow for their behavior.
I could be overreacting to this, but I had a really strong reaction to this article. I'll preface relating this by stating that in pretty much everything, I would usually side with the large company or startup. Just my point of view. I'm not overflowing in sympathy for people complaining about dealing with companies or large bureaucracies because in my experience that arises from people's insufficient understanding of how to operate with a company or large bureaucracy to their advantage. Most of the time I'd be like, people should learn to be smarter.
With that disclaimer aside this story made me super angry. How could AirBnB treat this person like that? Clearly guests had defrauded AirBnB's system, and the host suffered. The host should be totally compensated.
If this was my company, in an extreme case like this, I'd send out an AirBnB rep to do a damage assessment and collect evidence. And then, not just to be awesome, but to protect AirBnB against bad PR, and to encourage AirBnB to develop more robust guest fraud detection, I'd compensate as a policy 20 - 25 % over the amount. So this guy would get USD 10K and hands on treatment.
A complication I'm not considering is -- who is owed the damages, the guest or the landlord? But the idea above would be indicative of my response, and how I think they should have done this.
I super hate it to read great PR about AirBnB doing awesome things and then to see something like this. And the dereliction and indifference exhibited by the email chain...so angry. The worst thing is: you can judge a person ( and a company ) by how they treat people they don't think they need to treat well. So when AirBnB makes money out of you, and you use their shiny site, everything is grand. But when you suddenly suffer and need their help, their action falls well below their promise.
Like I said, maybe I'm overreacting or not seeing this clearly. But on the face of what I saw this is how I took this. So angry!
Why do people find it surprising that companies who exist mainly on the premise of ignoring laws/regulations they find inconvenient, won't eventually ignore laws/regulations that you think worthwhile (ie Uber and sexual harassment and AirBnb and paying for damages). In addition, I find it interesting that the host is only sending a bill for $8000. It seems as if he is only trying to get paid for his damages and not e…
In the UK it's nearly unheard of to be suing for anything other than material/health damages. An unspecified "disruption to neighbours" is worth exactly zero in court.
https://en.wikipedia.org/wiki/Nuisance_in_English_law#Privat...
Earlier quoted context omitted.
Hey, if some chooses to live next to a hotel then that's there choice. If a unlicensed hotel opens next to them (i.e. an airbnb rental) then they have been impinged on.
I'm not talking about hotels, I'm talking about the fact that you nor anyone else can tell the future. Your neighbor could start woodworking as a hobby, put in a pool, get a motorcycle, etc. You have no idea what may come, that's my point, and shouldn't expect compensation for inconveniences especially in the case of leasing. Your property value isn't affected, and in fact, it could lead to a decrease in your rent. F…
If by doing so causes noise, and the circumstances are unreasonable (e.g. woodworking through the night), a claim could certainly be made under nuisance. An injunction to cease the unreasonable behaviour (e.g. only allowing noise to be made during certain hours) would be the primary remedy, but monetary damages for, e.g., loss of sleep are also possible.