Why does Gmail hate my domain? • Hacker News Board

Re: Why does Gmail hate my domain?

#141

Post by kazinator » Thu, Jul 09, 2015, 2:46 PM UTC

CDokolas wrote: post #105

ciaoben wrote: post #97

Hi, I'm Nicolò and I work in the deliverability team of Qboxmail.com. We have run into similar problems in the past. The reason of the behavior of Gmail with your domain is not easy to understand, a theory could be that in the past someone has used it for sending spam, and even if it was not your server, you are paying for this. The solution we have used, it was bring Gmail to understand that your emails have been se…

Sounds like re-training Google's spam filter with a few false negatives (by marking them as such). Am I right?

Google mail's spam filter delivers spams to users; it just classifies it into a different folder.

In this case, the mail was bounced at the SMTP level, and the bounce is (strangely) identified as coming from Google Groups.

"Mark as safe" will not SMTP non-delivery problems, I think, just the mis-classification of e-mail as spam at the folder delivery level.

Re: Why does Gmail hate my domain?

#142

Post by z3t4 » Thu, Jul 09, 2015, 2:52 PM UTC

Some years ago I ran a mail server on a dynamic IP. I basically contacted Google and had them white-list me. And at the same time, some small providers totally refused to accept mail from me because I used a dynamic IP :P

Check-list before you attempt to get white-listed/ban-lifted on Gmail: Send bulk with "precedence: bulk" header. Use spf and dkim (optional). Always send from the same domain. Have your users "opt-in" to receive mail. Have a public e-mail policy. Basically, don't require users to enter their e-mail address.

Re: Why does Gmail hate my domain?

#143

Post by JimmaDaRustla » Thu, Jul 09, 2015, 3:10 PM UTC

ciaoben wrote: post #137

JimmaDaRustla wrote: post #134

Earlier quoted context omitted.

Interesting - I cannot access this website because the domain is blocked by my company. We have 2 enterprise blacklist solutions to stop people from going to websites they shouldn't. The reason given is "parked domain". Edit: I am referring to the bitbin.de domain

It is a problem with the policies of your company. I don't know why they should have blacklisted our site, maybe they want to be sure that your email are managed by them :) If you are curious, try to go on our italian website: qboxmail.it

Sorry, I was referring to the bitbin.de domain from which this post is written. I was providing vague proof that the domain's history may have caused it to be blacklisted.

Re: Why does Gmail hate my domain?

#144

Post by BorisMelnik » Thu, Jul 09, 2015, 4:55 PM UTC

Nexxxeh wrote: post #108

roghummal wrote: post #103

Earlier quoted context omitted.

There's a difference between >anti-spam systems are highly dynamic, and results can change - sometimes in as little as a few minutes - based on the latest data feeding into the system. If you're lucky, you might see this resolve on its own fairly quickly. and >this will most likely be fixed tomorrow morning as a result of this thread. How was she 'absolutely right'?

I didn't take Boris' comment at face value. I took it to be a joke. I think he understands that it's different. He was humorously implying that the issue will be resolved by a Gmail person seeing the thread, as opposed to some AI spam filtering.

yes but not totally joking, I've definitely seen that happen with G a few times in the last few yearsq

Re: Why does Gmail hate my domain?

#145

Post by cnst » Thu, Jul 09, 2015, 5:09 PM UTC

My 2c: I know it sucks when your mail doesn't get through, I've had the same issue with att.net, but gmail.com has never been a real problem for me.

I have a lot of mail that gets forwarded to gmail, including from cron that goes to my own mailbox at gmail. I sometimes have to unmark it as spam, but not too often. My IPv4 doesn't even have a custom rDNS -- only provider-specific one -- nor have I bothered to implement DKIM, although I do have SPF and am also registered for Webmaster Tools (although I somehow doubt that really matters).

Re: Why does Gmail hate my domain?

#146

Post by Animats » Thu, Jul 09, 2015, 9:11 PM UTC

BorisMelnik wrote: post #91

massaman_yams wrote: post #71

Earlier quoted context omitted.

If the Google Apps anecdote is true, it's likely to be a design flaw in their anti-spam systems - think of the number of spammers who could register domains, associate them with a $5 google apps account, and spam millions of Gmail recipients. If you think about the kind of metrics/outcomes the Gmail anti-spam team uses to measure success, it's hard to imagine a scenario where that would be good for them. What this lo…

you are absolutely right, and this will most likely be fixed tomorrow morning as a result of this thread.

Google does read threads about them, but seldom comments. When Google Local first came out, I mentioned on Slashdot that most big companies tended not to "claim their page" on Google Local, and that Google hadn't even claimed their own page on Google Local. Google claimed their own Google Local page within hours.

Re: Why does Gmail hate my domain?

#147

Post by sashk » Fri, Jul 10, 2015, 1:32 AM UTC

I've had and still have similar issue like you do. I have my own smtp server, which sends some alerts to my google apps account. I've setup my Google Apps account to white -list all email arriving from my mail server, whitelisted source domain, added spf records, etc - but my mail still being blocked. First, Google told me that's because I use IMAP and I should stop using it - only webmail, or exchange on iOS devices - fine, still blocking. Then I was told, that I can't attempt connection to the second MX server if first fails - done, still have problems. Two or three month later, they confirmed issue on their end with firewall blocking DDoS by blocking whole /24 subnet, with no fix in sight.

Remember, I am paid user and I went through rounds of bs with their support.

I feel sorry for those, who have to send email to Google Apps/Gmail as part of their business.

(I've posted this as a comment on original story, but decided to duplicate here, if someone will find this info helpful)

Re: Why does Gmail hate my domain?

#148

Post by EmployedRussian » Fri, Jul 10, 2015, 5:08 AM UTC

Google just posted http://gmailblog.blogspot.com/2015/07/the-mail-you-want-not-...

"but sometimes these wanted messages are mistakenly classified as spam. When this happens, you might have to wade through your spam folder to find that one important email (yuck!). We can help senders to do better, so today we’re launching the Gmail Postmaster Tools."

https://gmail.com/postmaster/

Re: Why does Gmail hate my domain?

#149

Post by spinlock » Mon, Jul 13, 2015, 4:28 PM UTC

Lorento wrote: post #54

spinlock wrote: post #47

Earlier quoted context omitted.

Uh oh. I created an "unsubscribe" filter a while ago to get rid of spam. It's been great for keeping my inbox clean but I just don't see stuff with an unsubscribe line anymore.

It's not a good idea to manually create filters that 100% block. You can't think of all the special cases like this.

I just filter it into a separate folder and skip the inbox but I've definitely missed some emails because of it.