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Balanced payments is shutting down

balancedpayments.com

141–150 of 189 posts

Re: Balanced payments is shutting down

#141
post #133
post #12

Stripe cofounder here. I just wanted to tip our hats to the folks at Balanced. Stripe and Balanced have certainly competed against each other in the marketplace space for a few years, but we have a lot of respect for how Matin and his team executed with creatively and determination. While we're of course glad Balanced decided that migrating to Stripe was the best thing for their users, today is kinda bittersweet for…

Thanks for not processing orders with a different billing than shipping address. Wasted 2 hours on the phone with the bank to find out it was all Stripe's fault.

That's normally perfectly fine, except when banks fuck it up.

Re: Balanced payments is shutting down

#142
post #126

One side note (from a cofounder of WePay here). WePay is 100% focused on serving the needs of two-sided platforms like marketplaces - and now we're the only company that can claim to do so. We're bummed to see Balanced go, as I think they have a great product - indicative of what a focus on the space can produce. But we're excited to carry the torch forward. We process billions annually and have crossed the scale cha…

What is your ACH pricing, you don't display it on your website.

Our ACH pricing is 1% + 30¢ - https://support.wepay.com/hc/en-us/articles/203609623-What-a...

Re: Balanced payments is shutting down

#143
post #133
post #12

Stripe cofounder here. I just wanted to tip our hats to the folks at Balanced. Stripe and Balanced have certainly competed against each other in the marketplace space for a few years, but we have a lot of respect for how Matin and his team executed with creatively and determination. While we're of course glad Balanced decided that migrating to Stripe was the best thing for their users, today is kinda bittersweet for…

Thanks for not processing orders with a different billing than shipping address. Wasted 2 hours on the phone with the bank to find out it was all Stripe's fault.

Don't be such a jerk. First, contact Stripe support which is typically very responsive. Second, if you're going to post here, best to assume positive intent.

Re: Balanced payments is shutting down

#144
post #128

Earlier quoted context omitted.

WePay doesn't do ACH debits AFAIK.

WePay engineer here. We support ACH debits. Checkout the live example with "Pay with Bank Account" option here - https://www.wepay.com/developer/process_payments/iframe-chec...

I was thinking via API.

Re: Balanced payments is shutting down

#145
I am unreasonably bummed about this. Balanced was outrageously wonderful to Gittip/Gratipay, which is near and dear to my heart... I would say more, but I'm on mobile and quasi-drunkenly eating a Subway sandwich :/

Re: Balanced payments is shutting down

#146

Earlier quoted context omitted.

As a former customer of WePay, I'd like to warn everyone considering using WePay that their compliance department will shut you down multiple times, decline to specify why, then freeze all funds within your account. WePay is completely out of touch with their customers, and I would recommend Stripe over WePay any day.

Sounds like PayPal all over again

I guess it's inherently a hard problem serving two sided markets as the Russian criminal types are straight away going to set up a shell companies pretending to be something respectable on one side and feed in stolen credit card numbers on the other. Still you'd think they could do something transparent like delaying sending the funds for a couple of weeks while they contact say 10 credit card owners to see if the transactions are legit.

Re: Balanced payments is shutting down

#147

Sorry to see Balanced go. They were definitely the most flexible platform available and always pushed the envelope. If you're not using Spreedly, I recommend it because it's a big help in this situation because it allows you to seamlessly switch services without losing any of your customer card data.

If you're not using Spreedly, I recommend it because it's a big help in this situation because it allows you to seamlessly switch services without losing any of your customer card data.

Strongest possible +1 for this. I did a live migration from Paypal to Stripe in under 30 seconds once. Spreedly made this as easy as flipping a configuration switch. As far as I can tell, we didn't lose any business as a result of the migration.

I don't see any reason I'd ever move off Stripe (+) but it's more than worth just preserving the convenient-doesn't-require-app-rewrite option to do so.

+ Edit to add: Ooh, got one: an acquirer can dictate a move to their favored/house processor as a term of an acquisition, and "Sure, give me six weeks to do engineering work" is not something you want to have to worry about when putting that deal together.

Re: Balanced payments is shutting down

#148
post #82

Compared to stripe[0], balanced[1] took very less funding as per the data. Reading from the comments here, their service seems to be liked by users. In that case, may be they should have looked into funding aspect rather than shutting down and funding might have helped them to become large,independent player as they wished. Since YC backed, funding should not have been much difficult either. So it is surprising,seein…

I guess it may have been too late in the end to get further funding but it they had raised something like Stripe's $100m rather than their $1.55m things could have been different. Not sure what this says about startup strategy - maybe bootstrap if you can but if you raise, raise big?

Re: Balanced payments is shutting down

#149
post #82

Compared to stripe[0], balanced[1] took very less funding as per the data. Reading from the comments here, their service seems to be liked by users. In that case, may be they should have looked into funding aspect rather than shutting down and funding might have helped them to become large,independent player as they wished. Since YC backed, funding should not have been much difficult either. So it is surprising,seein…

So let's not make this story about Balanced, but let me spin you a yarn of a totally hypothetical company named FooCorp, which has a plan to disrupt a sclerotic two-sided marketplace.

FooCorp has a team of talented product people working for it. They've got a gleam in their eye and a story on how they're going to attack a ridiculously large market. FooCorp easily sails to an angel round sized in the high six or low seven figures based on this.

FooCorp then hires, say, a half-dozen engineers to help their founders build things out. These engineers have AmaGooBookSoft pedigrees and cost $8k apiece... every two weeks.

FooCorp's product is quite beloved by early users. They accelerate hiring and marketing. Things are going swimmingly.

The founders of FooCorp, having the best of advice from mentors and friends, start trying to put together an A round, which will be millions or tens of millions of dollars raised from professional investors.

"People love us."

"How many?"

"... Well, a growing number."

"What's the monthly growth rate."

"We've got a wonderful graph."

"Kid, I'm a professional at this and have heard every possible dodge. Give me numbers. What's your marketplace volume?"

"Millions."

"NOT A RESPONSIVE ANSWER."

"... Two million."

"Per what?"

"... Total."

"Cool. OK, I think we have what we need here. Keep us apprised of your progress. We really like you and the team." which is VC for "We will not invest but if you want to give us a free no-obligation option on investing because you're new at this then we'll take it."

Seed is raised on the dream. A rounds are raised on the metrics. If you don't have the metrics, you don't raise an A round. If you've hired in the expectation of an A round, and you don't either hit profitability before your money runs out or hit metrics which justify an A round, your company unceremoniously dies. This is by far the most common outcome.

This is sort of the talk-of-town right now, generally phrased as "Series A Crunch."

Re: Balanced payments is shutting down

#150

One side note (from a cofounder of WePay here). WePay is 100% focused on serving the needs of two-sided platforms like marketplaces - and now we're the only company that can claim to do so. We're bummed to see Balanced go, as I think they have a great product - indicative of what a focus on the space can produce. But we're excited to carry the torch forward. We process billions annually and have crossed the scale cha…

As a former customer of WePay, I'd like to warn everyone considering using WePay that their compliance department will shut you down multiple times, decline to specify why, then freeze all funds within your account. WePay is completely out of touch with their customers, and I would recommend Stripe over WePay any day.

I'm sorry to hear you had a bad experience but would be happy to chat if you'd like. It's hard to say what exactly happened without some investigation. Bill@wepay.com
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