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Netflix now bigger than HBO

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Re: Netflix now bigger than HBO

#141

Earlier quoted context omitted.

That's because the cable bundling agreements they have make them obscene amounts of money. Those people are overpaying for the service, and that makes them more money than opening up HBO Go would. It's not hard to understand, they're not idiots at HBO, they crunched the numbers and figured out how to get the most money. In the future, there will be a tipping point when enough people have tired of "cable teevee" that…

>Those people are overpaying for the service, and that makes them more money than opening up HBO Go would. You and HBO are assuming that the number of people who would join HBO Go without a cable subscription isn't going to be greater than the number of people who would drop cable to just get HBO Go. It's just a guess.

It's not about number of people, it's about how much money they're getting from each.

A cable subscriber is worth a lot more than an HBO Go subscriber, since they get kickbacks from the cable companies, they are cheaper to acquire, since they get a lot of free advertising through the cable companies, and they are less likely to cancel, since it's harder to cancel an entire cable package.

So it's not a 1:1 relationship between cable customers and HBO Go customers. They need to acquire several Go customers to make up for each lost cable customer. But cable is shrinking, and streaming is growing, and at some point the scales will tip. However, they have to be damn sure that it has tipped, and that they can sustain their current revenues, so they will probably be a bit cautious and conservative, and let their cable-only deal stick around a bit longer. This might not be what you want, but such is life.

(Or you could move to any Nordic country and enjoy HBO Nordic, which is HBO Go, but without the cable subscription requirement.)

Re: Netflix now bigger than HBO

#142
post #13

I've battled with Netflix many times. Its Canadian content is a joke, compared to what's available in the US I can't imagine why anyone would stay with Netflix Canada for more than a month. Yes I've tried various VPNs and it's far better but I don't like the layout they changed it since I had used it the first time. The biggest problem is the bizarre customer service which seems to be very amateurish. I was billed tw…

Isn't part of the problem the Canadian content laws?

Yes I'd say may be but I don't know for sure, odd though that they would advertise to me in my account menu screen certain shows or movies but when I tried to watch it I got a message "not available" which is just infuriating. Teasing me with unavailable titles is misleading it fluffs up the titles selection but of the limited amount there may be 25% fewer titles than advertised.

The billing is what is upsetting how can a large company have such terrible billing. And they don't care it took so much.

Part of my chat

Netflix Courtney Okay, so what I can do for you is get that account cancelled. I am able to refund 7.99 back to you too. Would you like me to credit back that 7.99 or add it on this account so you get Netflix free next month?

You Shouldn't that be $7.99 X 2 for two months?

Netflix Courtney I totally know what you mean. But I am only able to do one month. I would love to give you 2 months but the system only allows one.

You Why would the system create and bill me for a separate new account?

You Credit me the $7.99 and cancel my account please

Netflix Courtney We didn't create it. Someone must of created that account. Also, in November, a movie was streamed on it. That is why I can only do one month as someone was using the account.

Netflix Courtney Not a problem, give me a moment.

You Well you have a security issue then because I never created it

You I'll get the other $7.99 back from Visa

You It's all used from the same IP mine

Netflix Courtney Well, do you want me to see if I can do anything further for you?

You If you can credit me back the entire amount yes, but also cancel my account. Let me know either way

Netflix Courtney Okay, give me a moment to see.

Netflix Courtney Okay, so I am reaching out and in this rare occasion, I will credit back both 7.99. I will get this all taken care of for you.

Netflix Courtney Do you still want me to cancel this account too?

You thank you

You yes I don't trust it if it creates a new account without me creating or authorizing it

Netflix Courtney Well, someone might of got a hold of your information. I am not sure. Give me a moment to do this for you.

Netflix Courtney Well I have gone above and beyond to take care of this for you David. I am sorry you are not satisfied.

Re: Netflix now bigger than HBO

#143

Earlier quoted context omitted.

Stand by for a deluge of replies explaining exactly how HBO is making more money by refusing to take peoples' money. I know, I know, I don't get it either.

That's because the cable bundling agreements they have make them obscene amounts of money. Those people are overpaying for the service, and that makes them more money than opening up HBO Go would. It's not hard to understand, they're not idiots at HBO, they crunched the numbers and figured out how to get the most money. In the future, there will be a tipping point when enough people have tired of "cable teevee" that…

> It's not hard to understand, they're not idiots at HBO, they crunched the numbers and figured out how to get the most money.

HBO is owned by Time Warner.

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