Those "getsatisfaction" people need to be eradicated.
TOTAL rats in suits - I wish I could tell you all who and what, but a person I know (former client) has enough on them to get them thrown in the bighouse.
Jason Fried: Get Satisfaction is "awfully close to blackmail"
141–147 of 147 posts
Re: Jason Fried: Get Satisfaction is "awfully close to blackmail"
#142Earlier quoted context omitted.
Ridiculous. As if Fried couldn't have posted the article after an interaction w/ Get Satisfaction. But then it would be a good example of quick customer service, as opposed to a hatchet job.
it would be a good example of quick customer service 37signals were not and are not customers of Get Satisfaction.
So? Clearly some of their users are.
Re: Jason Fried: Get Satisfaction is "awfully close to blackmail"
#143Thor Muller 31 Mar 09 Gosh, we messed up on the wording of that badge and are changing it pronto. The wording on that badge was actually intended to explicitly state that the space was NOT OFFICIALLY SANCTIONED by the company, but that doesn’t come off at all. According to this DoucheWeasel, GS tried to say that their page about 37signals is not sanctioned/approved by 37signals, but failed. Instead they ended up impl…
The GS guys are doing an amazing combination of groveling and passive-aggressive whining about being caught at the same time.
You nailed it. That was just about what I wanted to say, but couldn't.
In any case, last time I checked, they had most of HN fooled with their douchery too, which is quite surprising.
Seriously.. If their "wording" was explicitly meant to state that the "space" was not officially sanctioned by 37signals, well then, why not just freaking go ahead and explicitly state exactly that?
It's obvious that GS is a shady company, and after Jason's blog post, what exactly do people think they'd do?
"Why yes, we are full of shit. You got us."?
Re: Jason Fried: Get Satisfaction is "awfully close to blackmail"
#144Earlier quoted context omitted.
On the flip side, a company like Get Satisfaction that is pushing for open dialog on support issues should be perfectly comfortable eating their own dog food here. 37Signals made what I believe to be a legitimate public complaint, Get Satisfaction made what I believe to be a quick and acceptable public response. I suppose the only loss here is that this wasn't handled on Get Satisfaction's own support site.
Why should it have to be handled on Get Satisfaction's support site?
It would improve PR for them.
Re: Jason Fried: Get Satisfaction is "awfully close to blackmail"
#145It's funny that Thor@GS, in the comments, points out that they're continuing to use non-free logo images, on the auspices that they're using them the same way a Wiki would. It is in fact not easy to use non-free company logo images on Wikipedia: http://en.wikipedia.org/wiki/Wikipedia:Logos The tests you have to meet on WP to avoid copyvio include: * Demonstrable encyclopedic merit (you can't just upload and tag a log…
Wikipedia's content policies are a fair deal more strict and paranoid about intellectual property law than the law itself is.
Re: Jason Fried: Get Satisfaction is "awfully close to blackmail"
#146Earlier quoted context omitted.
I'm in the camp that says 37Signals have a valid point. Let's assume their intention is not about traffic but is to pressure GetSatisfaction into rectifying the situation as quickly as possible (and not just for 37Signals) then as harsh as the post may have been: 1) 37Signals have used their considerable influence to achieve change on behalf of many sites who have far less influence 2) 37Signals used the open model o…
Bullshit (will probably get a downmod or two for my vehemence). If Jason Fried dropped them a note saying, "I almost hit PUBLISH on the following rant-style post, but I wanted to drop you guys a line first", they would've jumped just as far, just as fast. It would've cost him exactly NOTHING to give it a day or two on private channels before posting a rant other than the time it took to find a contact form and hit "c…
Getting a reaction from supporters and an apology from the rant-target is gratifying. That's the motivation of this post. Self-gratification.
I've got to admit, I've done this before to a much larger company than GetSatisfaction with a much smaller blog than 37signals' and this was part of my motivation for doing so.
I don't understand why you weren't upmodded more, you were 100% correct on this point.