Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Amazon Web Services – Four Years and Out

adventuresinoss.com

Post reply on HN
Print view View original

141–150 of 151 posts

Re: Amazon Web Services – Four Years and Out

#141

Post by jamesfinlayson »

Silhouette wrote: post #119
mschuster91 wrote: post #116

Earlier quoted context omitted.

> AI "support" bots that just attempt to read the published documentation for you are possibly the most annoying thing to have come out of the current AI plague. Meh. It's no big change to before, where you had first-level support search for something vaguely related and just dumping a template to the user. The thing is... it actually works better than I'd like, because in a lot of cases it turns out that you (as the…

The big difference IME is that first-tier support at decent companies at least had the grace to recognise when they couldn't help and needed to escalate. I can count the number of times I've seen an AI bot automatically escalate when it was unable to find the solution on zero hands.

Agreed. I remember a couple of years ago raising an AWS support ticket and eventually got an answer about it being some undocumented limitation in Aurora Serverless v1. Now I get equivalent of googling my question before I can even raise a ticket.

Re: Amazon Web Services – Four Years and Out

#142

Post by iJohnDoe »

Really crazy they openly talk about "fungible" in general. It shouldn't even be a thing. Also, the following line from the article is key, because that is what AWS should be concerned about. Unfortunately, due to the layoffs, they will get many applicants. However, hiring I'm sure is so broken at AWS that they won't really hire anyone. Plus, if they already are downsizing due to AI, then it's not like they will be on a hiring spree.

> It also assumes that there is a limitless supply of people with the required skills, and a willingness to work for Amazon.

I think one major concern here is that "apparently" AWS is in such good place they don't have to worry about anything. People, their reputation, their employees, future stability, growth. Nothing is of worry. They have reached the IBM status where everything is awesome. However, executives are usually paid precisely to worry about these things. Though, we've seen executives are pretty stupid these days. So, I guess it's clear AWS is clearly not the exception.

Re: Amazon Web Services – Four Years and Out

#143

Post by luodaint »

For organizations that make this an operational reality rather than a slogan, there is likely to be at least one individual for each product development cycle that has had recent contact with a customer. Not from reading a support transcript. From contact. That direct, uncensored communication is what the principle truly represents.

The recovery from being an orphaned customer account serves as the litmus test. In this case, it took someone who was unique and non-interchangeable and poked "the right bear" -- and it succeeded. But that's precisely the way that enshittification of the principle occurs.

Re: Amazon Web Services – Four Years and Out

#144

Post by newaccountman2 »

Silhouette wrote: post #135
newaccountman2 wrote: post #129

Earlier quoted context omitted.

> AI "support" bots that just attempt to read the published documentation for you are possibly the most annoying thing to have come out of the current AI plague. I disagree, personally. The way they were employed in GP's example, yeah, that's annoying and hostile. But almost every time I go to some documentation page for a commercial product now and it doesn't have that, I find it pretty annoying (I don't expect an o…

Your version sounds like it's potentially useful. The thing that winds me up is when the online chat that used to be talking with real support people gets quietly replaced with some LLM-backed noise generator and there's no way to contact real support people any more (possibly because 95% of them were laid off).

Yeah that's a totally different thing, agreed that's really hostile and companies over a certain amount of revenue should be forced to have human support agents.

Re: Amazon Web Services – Four Years and Out

#145

Post by hello_moto »

Cthulhu_ wrote: post #59
bix6 wrote: post #16

I’ve been hearing Amazon is going to run out of bodies for years now and yet they keep chugging along.

I'd work there (if they hired here lmao), they pay good and it looks good on a CV. Or well, it would where I live (europe).

Be careful what you wish for. Amazonians are in a no-hire list in quite a few companies.

The reason is simple: nobody wants to bring in toxic culture.

Re: Amazon Web Services – Four Years and Out

#149

Post by tomhow »

N_Lens wrote: post #148
tomhow wrote: post #147

Earlier quoted context omitted.

You can't comment like this on HN. https://news.ycombinator.com/newsguidelines.html

I can and did!

Please don't act like a jerk. This site is only a place where people like to participate because we have guidelines that we uphold daily, and others make the effort to observe them. When accounts repeatedly post low-substance or snarky comments, we have to penalize them then eventually ban them if they keep it up. Please do your part to raise the standards rather than drag them down.

Re: Amazon Web Services – Four Years and Out

#150

Post by N_Lens »

tomhow wrote: post #149
N_Lens wrote: post #148

Earlier quoted context omitted.

I can and did!

Please don't act like a jerk. This site is only a place where people like to participate because we have guidelines that we uphold daily, and others make the effort to observe them. When accounts repeatedly post low-substance or snarky comments, we have to penalize them then eventually ban them if they keep it up. Please do your part to raise the standards rather than drag them down.

Point taken.
Post reply on HN