141–150 of 168 posts
It's despiriting when even anti enshittification blog posts bear all the style of AI created slop.
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Isn't Gmail a product? i think its pretty solid. Actually the best e-mail service out there, no?
Gmail ruined email because it used to be decentralised, but now everyone needs to be on Gmail so Gmail won't randomly discard their messages.
> Look at the Railway GCP account ban situation. A literally billion dollar startup running on Google Cloud and Google just randomly snaps their fingers and deletes their account. Zero warning. No phone number to call. No account rep. Poof. Gone. It is actual insanity to me. A billion dollar customer gets the exact same automated middle finger as a low effort spam bot. Your B2B business is completely cooked if that i…
Our team at work uses all three major public clouds and our Google Account Team is by far the worst of the three. Nothing like having to explain the same problem I’m having from the start again on every monthly cadence call because they don’t note anything or try to help resolve it
> Look at the Railway GCP account ban situation. A literally billion dollar startup running on Google Cloud and Google just randomly snaps their fingers and deletes their account. Zero warning. No phone number to call. No account rep. Poof. Gone. It is actual insanity to me. A billion dollar customer gets the exact same automated middle finger as a low effort spam bot. Your B2B business is completely cooked if that i…
in my experience hetzner does have that. my VP of infra had regular contact with them, was quite important actually because we had scaling needs they couldn't deliver on and we had timelines. hetzner still has issues getting enough intel servers on it seems
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An account manager overseeing such a major client should’ve never let this happen. If they don’t, why the hell are they the account manager? What are they even doing to earn their keep? This was such a preventable situation. I once worked at a company that had their domain lapse because of an internal error at the company that was paid for the domain. There was no alert, there was no attempt to rectify the situation,…
I'm not sure what you think account managers do that they can prevent accidents/bugs like that?
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An account manager overseeing such a major client should’ve never let this happen. If they don’t, why the hell are they the account manager? What are they even doing to earn their keep? This was such a preventable situation. I once worked at a company that had their domain lapse because of an internal error at the company that was paid for the domain. There was no alert, there was no attempt to rectify the situation,…
I'm not sure what you think account managers do that they can prevent accidents/bugs like that?
SV people love to throw out this line, while several of the FOSS packages they use daily in the Linux ecosystem, including the kernel, are sponsored with IBM money, either directly or via Red-Hat.
https://insights.linuxfoundation.org/project/korg/contributo...
Google is in an incredibly strong position. They're a top tier AI vendor, and in a world where content creation is largely commoditized and outsourced to AI, advertising companies will determine what gets seen, and what gets buried in the noise. They control both generation and visibility of what gets generated. Facebook could be in the same position, but they aren't as strong in AI. OpenAI wants to be Google, but th…
I think comparing them to IBM is reasonable, just maybe not... today's IBM.
IBM was an absolute hardware and software behemoth leading up to the PC / early Internet era, after which they pivoted from making groundbreaking real things to providing "enterprise support."
They also outlasted almost all of their contemporaries with that pivot, for better or worse.
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Our team at work uses all three major public clouds and our Google Account Team is by far the worst of the three. Nothing like having to explain the same problem I’m having from the start again on every monthly cadence call because they don’t note anything or try to help resolve it
I had the same experience with AWS. They even assigned principal someone to our case and guy sent us old blogposts and did nothing. I took a month to find "hidden" checkbox. On GCP I always escalate to pass indian support as they are super incompetent.
Google does and always has treated support as a cost center, rather than a feature or profit center.
This worked for them in the early days and for specific products like Search -- design it well enough and you don't need support*.
Unfortunately, this fails for most other products (and especially all enterprise products) because the magnitude of impacts to a single customer (business instead of user) are so much greater.
F.ex. every conversation I was on with a GCP product team had a weird "Oh, you don't know how anyone who pays for GCP uses it, because you get it for free internally?" flavor.
* Leaving aside the "there's an entire SEO industry to 'support' Search" thing
Not the article's main point but I've never liked the "google killing products" complaints. People always talk about how big companies fail because they're unwilling to take risks and just recommit to their areas of strength, but this is what risk-taking looks like - you blast out products, see what sticks, and kill what doesn't. People who think it's a quality product won't be wary of whether it'll get killed - the…
They killed their chat app. Then had their pants on fire after Discord became the thing. The same can happen with any app they killed. So no, that's not 'taking risks'. Taking risks is shutting down perfectly working apps that can suddenly become 'the new thing'.