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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#141

Post by ikidd »

stickfigure wrote: post #12
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

Obligatory Python argument sketch.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#143

Post by nullc »

HERMES.md -- so beyond fraudulently billing their customer, this is also exposing plainly anti-competitive conduct against the Nous Research open source AI agent software which competes with claude code by intentionally selectively overbilling hermes users?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#147

Post by lokar »

pxx wrote: post #99
lokar wrote: post #95

Earlier quoted context omitted.

They won’t ban you for going to small claims court?

maybe. but somebody has to manually ban you if you do that. whereas banning everybody who charges back can easily be done in batch on the billing side

Good point. one off banning by hand may not be worth the effort, but some code to automate it probably is.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#148

Post by zgeor »

evo_9 wrote: post #56

I recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.

I got given a gift card with around 6 months credit on it. I used up 1 or 2, and last week suddenly the credit disappeared. I reached out through their chat bot, raised a ticket and have been emailing them daily. Nothing. Absolutely not a word. Unfortunately I dont have the option for a charge back.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#149

Post by fc417fc802 »

pbhjpbhj wrote: post #129
Arainach wrote: post #79

Earlier quoted context omitted.

There's a fundamental power imbalance: if you do this to any service, they will likely ban your account. So the monetary reward has to be enough to merit moving all your data and workflows off them in advance and never using them again.

^ This. I naively disputed Steam not honouring a refund (it was for about 0.5% of what I've spent with them up to that point), a couple of £pound at most. I'd paid by PayPal and as Steam refused to abide by UK law (Consumer Rights Act says broken stuff has to be fixed or refunded), I raised the issue with PayPal. I expected Steam would refund me, instead they did not dispute that they'd unlawfully failed to refund me…

I'm surprised UK law doesn't prohibit retaliation against the customer for insisting on his legal rights.

Not petty of you IMO. It's what everyone ought to do but it's inconvenient so most people don't.

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