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Claude.ai unavailable and elevated errors on the API

status.claude.com

141–150 of 277 posts

Re: Claude.ai unavailable and elevated errors on the API

#141

Earlier quoted context omitted.

I think there is alot of baseless fury behind your words, but my regular interactions with my leadership dont lead me to think they have the end goal of replacing labor. We're blessed to have leadership with technical backgrounds, so the tools are regarded more as significant intelligence enhancers of already exceptionally smart engineers, rather than replacements. Doesnt seem to us to be wheelbarrows of money, when…

Not ever hiring juniors and eventually mids is just replacing labor with extra steps.

Throwing bodies at a problem doesn't always scale. There are many difficult problems that do not get easier by throwing more juniors or mid level engineers at them.

Re: Claude.ai unavailable and elevated errors on the API

#143

The spend at my organization has reached beyond the $200,000 per month level on Anthropic's enterprise tier. The amount of outages we have had over these past few months are astounding and coupled with their horrendous support it has our executive team furious. its alot of money to be spending for a single 9 of reliablility.

Imagine how much money they would save if they switched to Codex.

Not everyone can (due to the corporate compliance requirements, eg the ease of making the LLM not to train on anything).

Besides, codex wasn't always the answer.

Re: Claude.ai unavailable and elevated errors on the API

#144
post #39
post #14

More than by the downtime I am much more surprised by the actual uptime. Hard to imagine how difficult this must be, given the speed of growth.

Truly! As someone who's worked with HPC and GPUs in a scientific research context, trying to get a service like this to work reliably is a different ballgame to your usual webapp stack...

I think you have to see this as a bunch of stateless requests, and this makes the problem way easier.

  LLM requests that do not call tools do not need anything external by definition.
  No central server, nothing, they can even survive without the context cache.
  All you need is to load (and only once!) the read-only immutable model weights from a S3-like source on startup.

  If it takes 4 servers to process a request, then you can group them 4 by 4, and then send a request to each group (sharding).

  Copy-paste the exact same-setup XXX times and there you have your highly-parallelizable service (until you run out of money).
It's very doable, any serious SRE can find a way setup "larger than one card" models like Kimi or DeepSeek (unquantized) if they have a tightly-coupled HPC (or a pair of very very beefy servers).

If you run out of servers, then again a money problem, but not an architectural problem (and modern datacenters are already scalable).

Take the best SRE, but no budget, and there is no solution.

So inference is the easy part.

Codex or Claude Code if it takes lot of time or have slow cold latency, it's considered very acceptable.

Some users would probably not even see the difference if a request takes 2 minutes versus 3 minutes.

The real difficult part is to have context caching and external tools, because now you are depending on services that might be lagging.

  Executing code, browsing the web, all of that is tricky to scale because they are very unreliable (tends to timeout, requires large cache of web pages, circumventing captchas, etc).
These are traditional scaling problems, but they are more difficult because all these pieces are fragile and queues can snowball easily.

Re: Claude.ai unavailable and elevated errors on the API

#145
post #138

The spend at my organization has reached beyond the $200,000 per month level on Anthropic's enterprise tier. The amount of outages we have had over these past few months are astounding and coupled with their horrendous support it has our executive team furious. its alot of money to be spending for a single 9 of reliablility.

Speaking of developer tooling spend - IDEs are far harder to build such as JetBrain etc and don't think any IDE would be charging this amount to any customer per month. Not sure how much of a productivity gain a 2.5 million per year it is?

Supply and demand - if you think it’s not worth the price, take your dollars elsewhere.

This is the brutal reality; even with the crazy reliability issues, demand is still far outstripping supply at the current price.

Re: Claude.ai unavailable and elevated errors on the API

#146

The spend at my organization has reached beyond the $200,000 per month level on Anthropic's enterprise tier. The amount of outages we have had over these past few months are astounding and coupled with their horrendous support it has our executive team furious. its alot of money to be spending for a single 9 of reliablility.

Just give them more money, surely it'll get better.

/s

Re: Claude.ai unavailable and elevated errors on the API

#148

The spend at my organization has reached beyond the $200,000 per month level on Anthropic's enterprise tier. The amount of outages we have had over these past few months are astounding and coupled with their horrendous support it has our executive team furious. its alot of money to be spending for a single 9 of reliablility.

> single 9 of reliability

Out of curiosity, do you actually use it 24/7? The world doesn't collapse every time o365 goes down... (which is also pretty often)

Re: Claude.ai unavailable and elevated errors on the API

#149

Earlier quoted context omitted.

> has our executive team furious And yet they will continue to spend wheelbarrows full of money with Anthropic because they want so badly to reach the point where they can fire you.

I think there is alot of baseless fury behind your words, but my regular interactions with my leadership dont lead me to think they have the end goal of replacing labor. We're blessed to have leadership with technical backgrounds, so the tools are regarded more as significant intelligence enhancers of already exceptionally smart engineers, rather than replacements. Doesnt seem to us to be wheelbarrows of money, when…

Huh? Your other comment explicitly said you were replacing labor: https://news.ycombinator.com/item?id=47939146

> the increases that we have seen suggest a better ROI than if we had hired 12 developers.

You can’t argue “we were able to get away with not hiring more developers” and also say you aren’t replacing labor.

Morally I trend towards your side of things, but it’s also important to be realistic about what you’re actually doing. Money is going towards Anthropic and not towards new hires. That’s a replacement of labor. It doesn’t matter what the end goal was.

Re: Claude.ai unavailable and elevated errors on the API

#150

Earlier quoted context omitted.

I guess if you think about your teammates as purely inputs and outputs and not people that can improve and contribute in the workplace in other ways.

Respectfully, After a certain level of compensation, you are indeed judged purely off of input and output. Workplace improvement does not justify your salary. You will also find that many problems in the harder sciences do not get easier by throwing more bodies at them. Comments like these remind me that some project managers think they'd be able to delivery a baby in 1 month if they simply had 9 women.

> Respectfully, After a certain level of compensation, you are indeed judged purely off of input and output. Workplace improvement does not justify your salary.

I'd have to disagree. There's a narrow band in the middle where that's true, but once you exceed that, your personal inputs and outputs matter less and less, and the contributions you make to the overall workplace, and how well you enable those around you, make a larger part of why you're compensated.

Even as an IC, the more you're able to mentor and elevate the people around you, the more your compensation will grow (if you're in the right place, and thus already at the right earnings bracket)

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