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I'm a developer for a major food delivery app

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Re: I'm a developer for a major food delivery app

#141
Lots of people are sceptical of the reddit post. Yes sure the post can be fake but if you consider any gig economy business what incentives would they have for not doing this?

Exactly. Not screwing everyone over is seeing as leaving money on the table.

Re: I'm a developer for a major food delivery app

#142

Earlier quoted context omitted.

It's the biggest clue that it's typical reddit brained fanfic.

What about the claims though ? I dont see the point of getting hung up on just this and discrediting the rest of the story. Tbf this proves nothing without more confirmations however it might be possible to design client side A/B tests to catch this type of behaviour. Might be something NYT or some group with a well resourced investigative arm could pull off.

When I choose priority delivery in Uber, I can see the driver go to the store, pick up my order and drive directly to my place. I also see the driver usually have 1-2 stops on the way if I don't select that. If there's enough gap between myself and the restaurant, priority is absolutely a time save.

If this is Uber then it's not legitimate.

Re: I'm a developer for a major food delivery app

#143
These delivery apps are shady, maybe even outright fraudulent.

I had my credit card on one of Delivery Hero's apps. Everything looked fine until I went through my credit card statement, I had up to 5 $10 to $15 payments made to delivery hero which were refunded almost instantly. Those charges weren't associated with a single order on the app, no emails, nothing.

I assumed they were talking advantage of customers with credit cards on file to line their books. I removed my credit card from their apps, never going to save it in app for faster checkout.

Re: I'm a developer for a major food delivery app

#144
post #141

Lots of people are sceptical of the reddit post. Yes sure the post can be fake but if you consider any gig economy business what incentives would they have for not doing this? Exactly. Not screwing everyone over is seeing as leaving money on the table.

The incentives are that a lot of the specific claims would be bad for long term retention and would be embarrassing if made public. That doesn't imply it's fake but it's not obvious any company would be incentivized to behave this way

Re: I'm a developer for a major food delivery app

#145
Big if true. But actually maybe not that big since people suspect it anyway. This is the "innovation" that defenders of the "free market" are always touting.

How to be sure? Transparency requirements. I think we need way more transparency requirements. All sorts of financial and operational data should be publicly available.

Re: I'm a developer for a major food delivery app

#146

Lyft is also a scam for the drivers. In a ride from the airport to home during rush hour (1h and 15 minutes drive) I got charged ~$140. The company was paying, so whatever. During the ride I was chatting with the driver, and I was curious how much he was making from the ride. At the end of the ride he showed me. $48 (before my tip). WTF. From that he had to pay gas, maintenance and taxes. How is this legal? What is t…

How does this compare to typical taxi corporations? In Europe at least, taxis are often organised into companies, with centralised bookings, and taxi drivers paying a cut to the corporation. Here the cut is, based on your numbers, 65%, which does seem very high, but then what do I know.

I believe taxi companies own the license (which is super expensive) as well as the car. They also pay maintenance and gas costs. So 35% cut to just drive equipment is not that bad. The issue with uber/lyft is that you also need to bring your vehicle, pay maintenance, gas, insurance and depreciation.

I think that poor guy made less than 15% (assuming an 80 cent per mile cost for the vehicle).

Re: I'm a developer for a major food delivery app

#147

Believability aside (I do think it’s believable personally) this is pretty much how “evil” (from outsider perspective) is done at every company, including mine. Inside it’s all sprint meetings, KPIs and terminology that are either intentionally or unintentionally designed to keep engineers far from thinking about impact on real people. It’s easy to convince a 25 year old whiz kid to optimize human assets, it’s just l…

> designed to keep engineers far from thinking about impact on real people

Why do we think engineers are some special class of people who can't do bad things?

Re: I'm a developer for a major food delivery app

#148
Putting aside whether this person is just lying, the actual claim doesn't seem possible if you think about it for more than a few seconds.

The claim is that the benefits fee does not go to the driver, but that is not possible in the only interpretation of the claim that matters. When the law in California was passed that caused these fees to be added. Drivers immediately started receiving benefits required by the legislation. Those benefits are paid by the delivery company. At the same time, the company added this fee. So the only question is, how much fee money is collected relative to the cost of the benefits?

From a very coarse BOTEC, it seems that the fees are probably not enough to cover the cost (for doordash), so in fact the fees do go "100%" to the drivers, in the sense that more than the amount collected by the fee is spent on the legally required benefits the the fee is based on

Re: I'm a developer for a major food delivery app

#149

Believability aside (I do think it’s believable personally) this is pretty much how “evil” (from outsider perspective) is done at every company, including mine. Inside it’s all sprint meetings, KPIs and terminology that are either intentionally or unintentionally designed to keep engineers far from thinking about impact on real people. It’s easy to convince a 25 year old whiz kid to optimize human assets, it’s just l…

> designed to keep engineers far from thinking about impact on real people Why do we think engineers are some special class of people who can't do bad things?

It’s not a special class, but teams of engineers tend to spook together and are more likely to discuss topics “uncomfortable” to the employer (but not to unionise, apparently). If the degradation of fellow humans is too on the nose for the engineers, they will make noise and move.

Re: I'm a developer for a major food delivery app

#150
The most interesting thing to me are the "company apologists" comments below this article.

The biggest and scariest achievement of this enshittified internet is how divided people are, and how ready they are calling bullshit on very plausible claims.

I think the tech fields where companies rely on billions of tiny transactions are more susceptible to this kind of shadiness, but even in B2B saas we (grunt level engineers) were often asked to implement enshittification to either increase customer retention (EG: lets not give the users the API to exfiltrate their data and go to the competition, anyone?) or revenue or some other shit.

Do (some of) you really think companies would NOT do this, unless its not only illegal but also strictly enforced? I wish I were living in the same optimistic world as you guys.

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