141–150 of 205 posts
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I went in and just… read it? Don’t see the issue with the thing.
I think it will vary considerably depending on the size, resolution, and quality of your display.
I could have read it entirely with the aliased font, but it triggered me just enough for me to disable it (I’m doing web dev these days, so it took me ~5s; if it would have taken me more I would not have done it).
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One issue in web hosting companies which I see is that to get support through ticket, you need a login page and you cannot complete the login process until you sign up with a credit card That literally annoyed me so much even on something like hetzner. Hetzner team if you are reading this, although I love email platform, is there any way that your support stops being AI (which annoyed me) but rather you can have an d…
> One issue in web hosting companies which I see is that to get support through ticket, you need a login page and you cannot complete the login process until you sign up with a credit card > That literally annoyed me so much even on something like hetzner. In one word: fraud. I've worked at a company similar to Hetzner, and the "add a credit card first" is the single most effective way to weed out 99% of abusers. Peo…
I just wanted to inquire about something which wasn't related to my account itself per se. So I think that one of the things which can be done by hetzner in this context is atleast having a community where people can talk to them (similar to scaleway's slack)
I am kind of involving myself in such a community so I have a lot of questions to ask and just having acquaintances involved in such industry. Is there any way that I can be able to contact you if I have more queries about this industry in general?
Urgh... One of the worst things, when you want to contact someone and they have hidden every means of doing so. It reflects badly on the companies that do this and questions why such pages exist to begin with. I understand why companies hate spam, but when a company hides customer service, that should be a major red flag and reeks of cowardice. Customers can and do have major problems, not just Karen type issues, but…
I'm not saying that they're not experiencing it. I'm just not sure what the diff is between then and now. We're used to higher resolution screens and spline-based fonts, so reading pixel fonts is jarring?
Insane way of doing business yet here we are
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One issue in web hosting companies which I see is that to get support through ticket, you need a login page and you cannot complete the login process until you sign up with a credit card That literally annoyed me so much even on something like hetzner. Hetzner team if you are reading this, although I love email platform, is there any way that your support stops being AI (which annoyed me) but rather you can have an d…
Hi there, First, we are currently in the process of unifying our user interfaces, so it is helpful to get feedback like this. We do have an AI chatbot on our website because that tends to work well for most basic sales questions. Depending on the questions it gets, it will also steer users to other ways of reaching out to us. We have a contact form for Custom Solutions, and real humans answer those. https://www.hetzn…
But imagine if a PAAS (platform as a service, well technically its still just an idea which can take a long time to work but just a theory but yes), wants to build on top of hetzner, I am extremely worried that since hetzner has a very strict abuse policy, they might not understand PAAS use case which can include some abuse from downstream lets say and might block my account impacting all the other PAAS solutions.
I wish if there was a way that some time could be given lets say 24-48 hours for the product lets say to work with abuse as I am just a single guy but I haven't coded the implementation mostly, quite frankly wanting to building upon hetzner but worried that It can fail due to any misunderstanding etc.
What are hetzner's opinion on platform as a service basically, I see some people using hetzner as providers but can hetzner understand the thing which I am saying basically and can it still be the right tool for the job essentially?
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I think the last point combined with some real data or case studies would prompt introspection. Anecdotally I stick to companies with good customer support like glue, even if their product is inferior. It's an absolute wonder to be taken seriously by a company, to have feedback integrated into future products, or just have small issues taken care of without hassle.
You're going to laugh, but this is why I stick with AWS. They've twice helped me with billing issues on my personal account - as in an actual human helping me. They have no idea I manage large (not huge) AWS deployments at my day job. They just demonstrate great customer service to me as a small client. So they have me as a loyal customer. And advocate, it seems.
Was pleasantly surprised.
I thought this this was just going to be about over complicated forms that scare people away. Back when I was doing client work for a small agency we would get requests for these contact forms that would have 30+ fields, often many of them required . The forms made strong assumptions about why you were contacting them, and if you did not fit that mold the form was particularly painful. No one wants to take the time t…
It's so weird to me there's lots of people saying the page is hard to read. Isn't this the same font on the original Apple Macintosh? I don't remember anyone ever saying that about the original Macs, back then or now. I'm not saying that they're not experiencing it. I'm just not sure what the diff is between then and now. We're used to higher resolution screens and spline-based fonts, so reading pixel fonts is jarrin…
And the bulk of the text are in MS Sans Serif, the bitmap version, not the true type one, which indeed makes it jarring on high-res screens (and wasn't so in its age).
I thought this this was just going to be about over complicated forms that scare people away. Back when I was doing client work for a small agency we would get requests for these contact forms that would have 30+ fields, often many of them required . The forms made strong assumptions about why you were contacting them, and if you did not fit that mold the form was particularly painful. No one wants to take the time t…
This in large part because of two design decisions that GitHub made early on: the contribution graph on profile pages and naming the bugtracker "GitHub Issues" (and promoting a culture where people with support requests are funneled into the same side door as collaborators trying to keep tabs on software defects—i.e. people who need a real bugtracker).
1. https://en.wikipedia.org/wiki/The_Pez_Dispenser>
2. https://en.wikipedia.org/wiki/Here_Comes_Everybody_(book)>