Used to be bitten by stuff like this until I figured out something Tim and this author apparently didn’t - the problem is trivially fixed by management by attaching tim’s name to any tickets he may have helped out on. he can ask his teammates to do this and they gladly will, or, nice teammates will usually throw a “figured this out with the help of @Tim” in the ticket. goes a long way to keep “tim” on your team again…
> the problem is trivially fixed by management by attaching tim’s name to any tickets he may have helped out on. I don't think this comes even close to solving the problem. This in fact makes the problem worse, because a) you admit the metric is shit and does not reflect work, b) you opt to keep the bullshit metric but instead try to manipulate it to bump the score under some scenario. That's not desirable outcome by…
It's just like in physics: "all models are wrong, some are useful". All metrics are wrong, but some are useful when they are correctly applied.