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"Hetzner decided to cancel our account and terminate all servers"

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Re: "Hetzner decided to cancel our account and terminate all servers"

#141

Post by Cumpiler69 »

tgsovlerkhgsel wrote: post #138
Cumpiler69 wrote: post #76

Earlier quoted context omitted.

>German companies are awful at customer service. True also from my experience. I've noted several potential reasons why that is from my time in Germany. Government provided customer protection laws are quite lax and disputes tricky to win and don't represent a big enough deterrent for the scammers when they're just a slap on the wrist and therefore part of the cost of doing business. Sure, you can get sued and you lo…

> Government provided customer protection laws are quite lax I have the opposite perception. Most of the customer-screwing business practices I constantly see in other countries don't exist in Germany, because nobody even dares trying them.

They're not German businesses that's why.

Re: "Hetzner decided to cancel our account and terminate all servers"

#142

Post by ambicapter »

diggan wrote: post #22
KingOfCoders wrote: post #19

Whenever I ask a CTO if they have a backup (or plan-B) they say we're on AWS, we backup there and they will never go down as a company. And then I ask them what they do when their account gets shut (e.g. because they are selling something bad on Amazon and have the same phone number as the company account?) Or the instance some years ago where GCP closed because someone had wrongly classified image on their drive? Yo…

Another great question is "When did you last try to restore from a backup?" which usually is answered with "It's the built-in tooling, why would we assume it's broken?" or similar. Then fast-forward some months/years, and they try to restore from backups only to realize the backups never actually backed up what they cared about.

One thing I've never figured out is, what is the difference between backups and replication? And, does restoring from backups always mean losing more _recent_ data than replication?

Re: "Hetzner decided to cancel our account and terminate all servers"

#143

Post by milesward »

endgame wrote: post #37
KingOfCoders wrote: post #19

Whenever I ask a CTO if they have a backup (or plan-B) they say we're on AWS, we backup there and they will never go down as a company. And then I ask them what they do when their account gets shut (e.g. because they are selling something bad on Amazon and have the same phone number as the company account?) Or the instance some years ago where GCP closed because someone had wrongly classified image on their drive? Yo…

https://cloud.google.com/blog/products/infrastructure/detail... Google Cloud accidentally wiped an Australian super[annuation] (pension) fund's entire cloud deployment earlier this year. I think that if you really want durable backups, they have to be reducible to object storage and put in someone else's cloud.

... not quite. I worked directly with the folks involved on getting more RCA details public. This customer used a single product on GCP, a specific type of VMware hosting, and the "subscription" to that product failed, which turned those resources off. It's more like turning off all their VM's, rather than deleting their entire account, identities, access structures, etc.

Re: "Hetzner decided to cancel our account and terminate all servers"

#145

Post by n144q »

I consider myself lucky to never run into anything like this, because Hetzner doesn't even allow me to sign up in the first place. Yep, I went as far as uploading my real US driver's license -- only because I heard good stuff about Hetzner (something I would normally never do). They are like, sorry, still can't tell if you are a robot.

Dodged a bullet.

Re: "Hetzner decided to cancel our account and terminate all servers"

#146

Post by rolph »

ambicapter wrote: post #142
diggan wrote: post #22

Earlier quoted context omitted.

Another great question is "When did you last try to restore from a backup?" which usually is answered with "It's the built-in tooling, why would we assume it's broken?" or similar. Then fast-forward some months/years, and they try to restore from backups only to realize the backups never actually backed up what they cared about.

One thing I've never figured out is, what is the difference between backups and replication? And, does restoring from backups always mean losing more _recent_ data than replication?

replication is a snapshot of everything, at the time of file access.

backup is a replacement of specified files required by a system recovery procedure. it may be a total image, or a collection of config, and dat files, that are daily bootup settings,

Re: "Hetzner decided to cancel our account and terminate all servers"

#147

Post by n144q »

wenbin wrote: post #21

hetzner is cheap, but cheap often has hidden costs / risks. aws, azure, and gcp aren’t cheap , but they offer better stability—both technically and operationally.

And service.

AWS has lots of problems. But they have a team of real humans that respond to tickets around the clock and actually understand stuff. To many businesses, that's worth the extra cost clone.

Re: "Hetzner decided to cancel our account and terminate all servers"

#148

Post by n144q »

BoredPositron wrote: post #26
Retr0id wrote: post #8

Earlier quoted context omitted.

The lack of response from Hetzner is part of what does make it interesting.

No response usually means it's a legal case.

iirc Hetzner almost never responds to these posts. On HN or reddit.

Re: "Hetzner decided to cancel our account and terminate all servers"

#149

Post by justusthane »

ambicapter wrote: post #142
diggan wrote: post #22

Earlier quoted context omitted.

Another great question is "When did you last try to restore from a backup?" which usually is answered with "It's the built-in tooling, why would we assume it's broken?" or similar. Then fast-forward some months/years, and they try to restore from backups only to realize the backups never actually backed up what they cared about.

One thing I've never figured out is, what is the difference between backups and replication? And, does restoring from backups always mean losing more _recent_ data than replication?

Replication isn't a backup, because if you accidentally delete a file, and that deletion is immediately replicated, then you can't get that file back.

Backups are a specific point in time.

Re: "Hetzner decided to cancel our account and terminate all servers"

#150

Post by n144q »

diggan wrote: post #132
nailer wrote: post #130

Earlier quoted context omitted.

Solana validators do not perform cryptocurrency mining.

I'm well aware of this. Read the T&C and I'm sure even you can understand the intent.

Are we talking about the actual T&C or the "intent" of T&C?
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