honestly I order from five or so places with regularity and at each of those places there are two or three things I actually order. Most of the time I really don't think GrubHub is providing any value that merits giving them a cut. I know that I like the orange chicken at the Chinese place near me, the white pie from the New York pizza place, the drive-through burger from the burger place, etc, etc, etc. I don't really need a menu. But yeah, if I'm in a new place and I'm doing a whole browse and search affair, looking at a new menu, reading reviews and all that, I just use Grubhub. That's just not actually most of my delivery. Most of my delivery is "I don't feel like cooking dinner tonight" -> order from one of my regulars.
> And to be frank, many restaurant workers don't have the best English skills and may be in a loud environment, making phone calls more difficult.
Yeah I dunno this argument feels very alien to me, because even people with poor English skills know the names of the items on their menu. It's not like I'm calling them to have an in-depth conversation, I'm just naming items off of their menu. Also I call in for pickup for like half my orders and pick up myself. At a bunch of places the food is cheaper if you just call.