Half of the stories about billing for unused gas are clearly just theft. Why do consumers have no recourse against companies that steal from them? If I made charges to someone's card for services that weren't rendered, I'd probably go to jail.
I wonder about this constantly. Why is there such a legal power imbalance between people and companies, especially large companies? If a company wants to charge me extra they just do it, they don't have to provide proof of anything. If I want to resolve the issue I have to call them or my credit card company, neither is simple and has something like a 75% chance of being successful (IME) even if I'm completely right.…
The question shouldn't be "why" because the answer is obvious: Companies have more money and more people and more time and therefore more power than you as an individual. The solution also already exists: The government should be giving individuals free lawyers to go after companies who violate their rights. We have this system in my country where there is a people's lawyer that can choose to take up cases that seem deserving. Then we also have certain government sponsored union-like associations whose job it is to sue companies who commit wage theft and they are good at it.
After all when some random person steals from you, you generally also don't have to sue them and hope a court decides in your favor. That is all the job of the government (=police). Private individuals should not have to waste their time in the legal system to defend laws that the government created.