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Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

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Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#141

Post by stevage »

TacticalCoder wrote: post #57

> but the important information the engineer needed was what was actually right outside the boundary of the screenshot I took Ah ah. At one gig we had trained the users to always send a screenshot of the entire screen. People reviewing the tickets would dump them if the screenshot was cropped and the user warned: "No full screenshot, no ticket" . Why? The most important info was the time at which the error happened (…

Seems nice but I hate sharing my whole browser window with anyone. I don't care to let other people see which plugins I use or my bookmarks toolbar etc.

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#142

Post by [deleted] »

thedg wrote: post #18
Thaxll wrote: post #14

"network tab" isn't it a security concern to record API calls? Also how future proof it is with Google changing Chrome addons permissions / API etc...?

Great concern! We do two things to address that: The first is nothing gets recorded and saved (or even sent to our backend) until the user actively chooses to log a bug. So it’s like actively choosing to save a HAR file when there’s a bug. The second is we scrub all network requests on the client side for anything that resembles PII or sensitive data. We just don’t want it on our servers. Is there anything else you t…

[deleted]

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#143

Post by rathboma »

orliesaurus wrote: post #140
rathboma wrote: post #75

Do you think this would work as a bug reporting solution for a desktop app using electron? I make beekeeper Studio and struggle with bug reports being very vague

I'd love to chat to you - what's a good email to get in touch?

Hey! I'm Matthew (at) beekeeperstudio.io

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#145

Post by freedomben »

mattl wrote: post #114
freedomben wrote: post #94

Earlier quoted context omitted.

Indeed, that's a great rule. Another one is "What URL was the browser on?" which is rarely ever in cropped screenshots but is visible in full screenshot

Don’t many browsers hide the full URL now?

Oh maybe, I do remember hearing about that. Mine don't (Firefox & Chrome on Fedora) but maybe that's a default setting (on Linux) or maybe I changed the setting and forgot about it?

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#147

Post by Yeroc »

toekneestuck wrote: post #49
alt227 wrote: post #38

I got really excited before I saw there was no firefox support. Thats a deal breaker for my team :( I really like this idea and if Firefox support was added I would purchase it in a heartbeat.

[I work at Jam] We do have an internal build for Firefox.. it's coming :)

It would be great to have a FAQ page on your site mentioning this. I was on your docs page and did a search for "firefox" as well as "safari" in the search box and there were no hits at all. Seems like something that people would often be checking for.

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#148

Post by mattl »

freedomben wrote: post #145
mattl wrote: post #114

Earlier quoted context omitted.

Don’t many browsers hide the full URL now?

Oh maybe, I do remember hearing about that. Mine don't (Firefox & Chrome on Fedora) but maybe that's a default setting (on Linux) or maybe I changed the setting and forgot about it?

I think you changed it immediately when you first saw it and never thought about it again. I’d doubt Chrome binaries on any platform would change that only on one platform.

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#149

Post by mattnguyen »

I built a similar tool in 2016 called Bugcam that does exactly this. It was also a chrome extension with the ability to tie console logs and network traffic to screenrecordings. Jam looks really polished and far more usable than the weekend hack I put together :) Well done!

The explanation for why OP built Jam was precisely the motivation I had for building Bugcam. I had transitioned to a team in Europe as part of an acquisition that had non-technical PMs filing bug reports. Their reports were completely nondescript and incredibly frustrating to decipher and repro.

I ended up abandoning the project due to other opportunities that came up. One interesting thing I noticed was that a significant percentage of users downloaded Bugcam to record themselves playing games for YouTube. Perhaps there was another opportunity there, but I decided not to pursue it.

Congrats on the product and best of luck Jam team!

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#150

Post by Yeroc »

thedg wrote: post #77
vertis wrote: post #54

This looks really interesting, but I want to walk you through the journey I just had on your pricing page. 1. This looks really cool and it has a free tier. 2. Okay you have to pay for bug trackers...oh cool they support Linear and it's only $8. Maybe I'll just put that on my creditcard and get the founders to pay for it once it's proven itself. 3.Oh wait that's for two users and I have 2 founders (non tech), 3 techs…

Appreciate your feedback! Feel free to reach out and we can give you some free credits to your account: dani@jam.dev We really just care that we can help you streamline bug reporting, we don’t want the pricing to get in the way.

On the pricing aspect do viewers of Jam reports get charged as a seat or just the staff that are creating the Jam reports? Eg. if a Jam report is attached to a JIRA ticket does everyone who might ever need to view that report need to have a Jam license/login to view that information?
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