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I Fucking Hate Jira (2022)

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Re: I Fucking Hate Jira (2022)

#141

Post by mablopoule »

psunavy03 wrote: post #94
kagevf wrote: post #77

Earlier quoted context omitted.

I've wondered the same thing about Microsoft Teams. Is Teams as horrible as people say, or do they just hate it because it's what they happen to use for video meetings at work? Conversely, I don't hear much hate for zoom.

Having used Teams previously, I strongly suspect the latter. I didn't find anything about it to be particularly obnoxious.

Teams is nice enough when it works, but it tend to break far more than any other chat app I used. Stuff like getting the call notification (won't work on Firefox, I have to launch Chrome even though I can join a meeting on Firefox). The most annoying is that sometime it just doesn't display anything. Like no notification on my phone, or the lastest message will sometime not appear on a device.

Teams also have some very nice things going for it with it's Office 365 integration, but as a chat app it's just way more buggy than it should.

Re: I Fucking Hate Jira (2022)

#142

Post by rozenmd »

I love to use Jira as an example of why focusing on the buyer is important (since these days, users don't choose to buy Jira as much as say, Linear).

Of course the idea is to make a good product that folks like to use, but it's surprising that you can succeed by knowing what buyers want.

Re: I Fucking Hate Jira (2022)

#144

Post by vundercind »

ta1243 wrote: post #59
bschne wrote: post #8

I always wonder how much of this sort of thing is disdain for the specific tool vs. disdain for what working in a mid-to-large org. is like and the overhead it usually brings with it.

I work in a mid-to-large org. The more agile part use tools like jira and slack. The older part (established in the 1920s) use Remedy and Teams. Jira is brilliant. It is team-led. Different teams have different approaches, some love all the features like components, versions, issue types, assignee, kanban boards, scrumms, reports etc etc. Others like my team use it with subject/description/comments. You make the tool…

Teams would be fine with two things:

1) Let a Team channel be a normal-ass chat instead of some weird forum-in-a-chat-interface. Shit gets lost. Creating a new post feels very formal and high friction, because it’ll push everything else out of view (another, minor problem: teams’ padding and whitespace is way out of control). Make it configurable! That’s ok. The weird chat-as-forum thing is fine for a very low-traffic announcements channel (and very bad for anything else) so having it as an option is alright.

2) Allow “create a meeting for this Teams channel” that puts any meeting chat directly in the channel.

These two problems force conversations away from the “Team” and into meeting-specific chats and DMs. It’s really, really bad. It silos knowledge and makes it hard to tell wtf is going on.

Teams is horrible for distributed or hybrid work because of these two deficiencies.

Re: I Fucking Hate Jira (2022)

#146

Post by NikolaNovak »

ta1243 wrote: post #59
bschne wrote: post #8

I always wonder how much of this sort of thing is disdain for the specific tool vs. disdain for what working in a mid-to-large org. is like and the overhead it usually brings with it.

I work in a mid-to-large org. The more agile part use tools like jira and slack. The older part (established in the 1920s) use Remedy and Teams. Jira is brilliant. It is team-led. Different teams have different approaches, some love all the features like components, versions, issue types, assignee, kanban boards, scrumms, reports etc etc. Others like my team use it with subject/description/comments. You make the tool…

Interesting; I think this is a demonstration of how much what seems like a "Tool" is actually "organization", because my current experience is completely opposite:

* In MS teams, I can create conversations, group chats, organic meetings, and add people (and include history) as I want and desire. I prefer it for quick discussions with my colleagues and to get a rapid problem solving or critical incident conversation where I don't immediately know who I need / what it's about, and it'll scale as I add people. I push a button and talk to people, push a button to add people, push a button to video chat, all seamless.

* Slack is structured and formal and based around enterprise-created channels and workgroups, with way too much noise in each massive channel and way too little content that's even remotely relevant to me. Outside of channels, conversations are horribly gimped: A) I can only have one conversation with each set of people, I cannot simply rename a chat and have three different chats with same people around different topics B) If I add people to an existing conversation, it will create a new chat without history (this may have improved recently as I know we sent a TON of feedback to Slack admins). Basically, to get anything done you have to create channels, which is great for "top down, I know ahead of time what I need / want to enforce" structure, but awful for "this started as a one-on-one and is now a massive discussion with 17 people"

I'm looking at some of the other comments, and it seems they have some weird gimped version of MS Teams. E.g.:

>>"Allow “create a meeting for this Teams channel” that puts any meeting chat directly in the channel."

This... is how it works for me. I start a conversation with some people, then I add people, then I click "Call", then we all video call together, then we are done and keep typing in it, repeat as needed.

Weird!

Re: I Fucking Hate Jira (2022)

#147

Post by tomohawk »

hkchad wrote: post #57

The issue w/ jira is usually the people running it. Jira will let you customize just about every aspect of it, this typically leads to a garbage experience.

But this is exactly the problem with Jira. It enables overachieving in doing tickets, which should never be a goal, to the detriment of things that are actual goals.

Re: I Fucking Hate Jira (2022)

#148

Post by paiute »

sa46 wrote: post #70
dingnuts wrote: post #41

Earlier quoted context omitted.

It's the worst documentation tool, except all the others. Seriously though, what is better?

I’ve been pretty happy with Slab. Straightforward shared wiki with a good editor, governance, and integrations. https://slab.com/ I tried using README files in the repo but there’s far too much friction to get most folks to bother. Google Docs tend to disappear content due to a lack of structure.

At my current job, i need to make a jira ticket, a branch, do a live review… all to change a minor thing in a README

Re: I Fucking Hate Jira (2022)

#149

Post by [deleted] »

Octoth0rpe wrote: post #9
peter_l_downs wrote: post #2

Agreed. Other than Linear, are there any task trackers that people enjoy using?

I liked pivotal tracker ( https://www.pivotaltracker.com ) quite a bit when I used it at my last job, but that was 7ish years ago. Presumably it hasn't gotten worse. At the time I strongly suspected that it wouldn't scale past 30ish devs. That's more than enough for many people though, and that's assuming no improvements. I particularly liked that there are very nice cli tools for it: https://www.pivotaltracker.com/i…

[deleted]
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