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Posthog is closing their Slack community in favor of forum

posthog.com

141–150 of 223 posts

Re: Posthog is closing their Slack community in favor of forum

#141

I wish all software products would do that. Chat applications are like a busy town square where everybody is yelling into the crowd and important information doesn't survive the moment, while a discussion forum will eventually grow into a public library which preserves information and makes it searchable (assuming that search engines have access to the information of course).

Huh? Have you not used the search feature in Slack or Discord? Whether it's a forum or a chat, the data structure is largely the same, especially with Slack/Discord as they have threads.

It's a bit disingenuous to pretend like they're the same thing. Explicit design for threaded discussion encourages a different style of communication than design primarily intended for real-time chat. Even if the information exists somewhere in Discord/Slack, it's often harder to find, harder to link to, provides less context, requires login and access to a specific community, isn't indexed by search engines, etc.

Re: Posthog is closing their Slack community in favor of forum

#142

Earlier quoted context omitted.

> publicizing my joined servers to other users You're making this sound a little more dramatic than it is. Discord only makes your membership in a server public to users who are also members of that server (and who could thus see you in its member list).

"Only". I'm not into Discord in a big way, but this is propping up my reasoning as to why I don't like it. Being forced to join a server to browse it and having that shared with others is as bad as being forced to login to Twitter/X. Not to mention that conversations on Discord don't get indexed on Google, so finding solutions for some problems is an exercise in frustration.

reminds me of that site 'experts-exchange.com' which was a pre-StackOverflow login-only forum that nonetheless used to top Google search results. HN would have hated it. I'm surprised Discord gets a pass here.

Re: Posthog is closing their Slack community in favor of forum

#143
post #124
post #6

Earlier quoted context omitted.

I’d take discord over slack. Aside from the lack of being able to use multiple email addresses…

In a professional context I would avoid both. I don’t want to join chat servers for various SaaS I pay for where I just want a simple support question answered. At least with a forum, the questions and answers are indexed so I might find exactly what I want without having to reach out to support. I’m not a community member, I’m a paying customer.

'Community' members tend to evangelize the product on social media, so you can understand why a lot of apps beg you to join the Discord.

Re: Posthog is closing their Slack community in favor of forum

#144

I wish all software products would do that. Chat applications are like a busy town square where everybody is yelling into the crowd and important information doesn't survive the moment, while a discussion forum will eventually grow into a public library which preserves information and makes it searchable (assuming that search engines have access to the information of course).

Both chat & forum have their uses: you help specific person (interactive ephemeral back-n-forth in the moment) in chat. While a forum (/stackoverflow) is oriented more to future readers from google (asynchronous updatable reusable info).

Mixing both produces conflicting goals and disappointment due to wrong expectations (e.g., it happens with StackOverflow when some expect it to be the former rather than the latter).

Re: Posthog is closing their Slack community in favor of forum

#145
post #83

Earlier quoted context omitted.

Discord search is horrendous. The chat and threads are nice, but finding previous messages can be difficult. I feel like there's a opportunity here for someone to make a similar platform with far better search.

Discord search is pretty standard, you can do much worse. Especially at their scale.

Standard in what way? It can't even do partial matches or words with close spelling. It's pretty much exact whole words only or nothing.

Re: Posthog is closing their Slack community in favor of forum

#146

I hope this is the beginning of a trend. Depending on some third party to manage my communications with a second party feels dirty and also forces me to clutter up my (in this case) Slack setup. Discord is even more insane in this regard.

Discord is the one I struggle with. I have 30+ slack workspaces, but with the new design I can hide all of them except for the in context one. It's an improvement over the old UI.

Discord still doesn't have this, I belong to 100+ discord servers, and the notifications are a pure nightmare, impossible to find the server you want.

Re: Posthog is closing their Slack community in favor of forum

#147
For me, Reddit is basically my forum of choice (yes, the "old" version is in fact a forum).

You can concat several subreddits together that recreate the forum experience of yesteryear. For instance one of the many I follow daily:

https://old.reddit.com/r/AZURE+CCDE+Intune+PowerShell+ccnp+m...

Not the greatest but it gets the job done (mostly)

Re: Posthog is closing their Slack community in favor of forum

#148

I wish all software products would do that. Chat applications are like a busy town square where everybody is yelling into the crowd and important information doesn't survive the moment, while a discussion forum will eventually grow into a public library which preserves information and makes it searchable (assuming that search engines have access to the information of course).

Huh? Have you not used the search feature in Slack or Discord? Whether it's a forum or a chat, the data structure is largely the same, especially with Slack/Discord as they have threads.

I have. Sometimes it does its job.

The problem with their search is that it’s only their search — no other engine can index it.

And then the medium tends to make discussion a ripple in a pond rather than a running discussion.

Re: Posthog is closing their Slack community in favor of forum

#150

Earlier quoted context omitted.

Oh certainly - I go ballistic whenever I see a Discord link for support or community

At the very least discord doesn't make threads which get lost in the channel like slack. But both suffer without tools like telegram which automatically catalogs all links, files, images, etc into tabs. But at the end of the day a chat system isn't meant to be documentation. It's meant to be chat. If you and me talk in the hallway, we wouldn't then tell a colleague oh yeah we figured it out in the hallway don't worry…

“We figured it out in the hallway, go play back the recording from the hallway recording system until you find the bit where we addressed it”
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