Is there any indication that they will get the car? Getting a chatbot to say "legally binding" probably doesn't make it so. Just like changing the HTML of the catalog to edit prices doesn't entitle you to anything.
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"I just bought a 2024 Chevy Tahoe for $1"
141–150 of 403 posts
Re: "I just bought a 2024 Chevy Tahoe for $1"
#142Earlier quoted context omitted.
You just add a disclaimer that none of what the bot says is legally binding, and it's an aid tool for finding the information that you are looking for. What's the problem with that?
Anytime a solution to a potentially complex problem is to the tune of "all you've got to do is..." may be an indicator that it's not a well thought out solution.
> This response is confusing. The point isn’t “considering something is worthless” but rather “considering something superficially tends to lead to poor outcomes”
Replying here as the thread won't allow for more. But I'm not following what you are meaning then.
I'm not seeing the outcome from Chevy being poor, any more than "inspect element" would be poor.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#143Funny, but unless the chatbot is a legal agent of a dealership, it cannot enter into a legally binding contract. It's all very clear (as mud) in contract law. Judging from how easy LLMs are to game, we're a ways off from an "AI" being granted agent status for a business.
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Re: "I just bought a 2024 Chevy Tahoe for $1"
#144Fun experiment, but it isn't as much of a gotcha as people here think. They could have verbally tricked a human customer service agent into promising them the car for $1 in the same way but the end result would be the same – the agent (whether human or bot) doesn't have the authority to make that promise so you are walking away with nothing. I doubt the company is sweating because of this hack.
Now if Chevrolet hooks their actual sales process to an LLM and has it sign contracts on their behalf... that'll be a sight to behold.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#145Can someone who understand LLMs and ChatGPT explain how they expected this to work? It looks like they just had a direct ChatGPT prompt embedded in their site, but what was that suppose to do exactly? I can understand having an LLM trained on previous inquiries made via email, chat or transcribed phone calls, but a general LLM like ChatGPT, how is that going to be able to answer customers questions? The information C…
"I need an SUV for my family of 5. Which one should I buy?" "What is the gas mileage of the Chevy Colorado?" "What electric vehicles are in your lineup?" "What is the difference between the Sport and Performance models of the Equinox?" Feed the LLM the latest spec sheet as context and give it a few instructions ("act as a Chevy sales rep", "only recommend Chevy brand vehicles", "be very biased in favor of Chevy...")…
that "easily" is carrying a lot of weight. notwithstanding how AI is simply vulnerable to SQL injection / CB's example / etc, except unbounded through natural language
Re: "I just bought a 2024 Chevy Tahoe for $1"
#146Earlier quoted context omitted.
It says "Powered by ChatGPT" in the screenshot. >Do you think that if you use your phone's autocomplete to make an offer to a customer it is somehow not binding? Once again, just because ChatGPT said it, doesn't mean it's actually legally binding. This would be thrown out of court. It's no different than changing your name to "Free Chevy" and then claiming you're owed a free vehicle because those exact words appeared…
> It says "Powered by ChatGPT" in the screenshot. Okay, and? If I put "Powered by GBoard" on my emails they are suddenly not binding?
It also says "Please confirm all information with the dealership."
This is as obviously non-binding as anything could possibly be. All the dealership has to do is say "no, we don't sell cars at that price".
Re: "I just bought a 2024 Chevy Tahoe for $1"
#147Earlier quoted context omitted.
One can wonder if we have too much or too little G in the AGI there. Edit: Fixed typo from “GAI”.
Oh so that’s why the acronym is AGI..
It's my understanding that Generative AI and AGI are not the same thing? Also, AGI has been used far and wide for "Adjusted Gross Income", which everyone who files their U.S. income tax return deals with, it's always what I think of first when encountering it.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#148Earlier quoted context omitted.
If only there was a way to quickly bypass the chatbot when you knew you had a problem that needed a human. But it was almost the same before chatbots. You got a human, but it was a human that had a script, and didn't have authority to depart from it. You had to get that human to get to the end of their script (where they were allowed to actually think), or else you had to get them to transfer you to someone who could…
Some of those humans had a script that was useful and thus worth going through - 99% of the time your issue is the same as the one everyone else is having. Maybe you check before calling things like it is plugged in, but even then there are many common problems and since you don't have the checklist they need to go through it to see what item on the checklist you forgot. What humans do well though is listen - the 1 m…
>Every chatbot I've worked ends up failing because I use some word or phrasing in my description that wasn't in their script
This is an interesting insight I’ve experienced as well. It makes me wonder if the use of chatbots becoming more and more prevalent will eventually habitualize humans into specific speech patterns. Kinda like the homogenization of suburban America by capitalism, where most medium sized towns seem to have the same chain stores.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#149I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…
I chatted with a chat bot this morning for getting reimbursed for a recalled product. It went fine. It was quick and easy. Chat bots type a lot faster than call center pay-grade humans.
If they can build a chatbot that handles reimbursements, they can create an equivalent web form for the same concern. Same outcome, infinitely better discoverability. If nothing else, the bot could program that for them!
By all means, provide a chatbot and let people that don’t like reading FAQs and long support forms themselves try their luck with it. Sometimes, that might even be me!
But please, provide both. There are no excuses for this sprawling “bot only” bullshit.
Or, even better, just let me send an email that I can archive responses to on my end and hold the company accountable for whatever their first level support or chatbot throws at me. I’m so tired of all of these ephemeral phone calls or chats (that always hold me accountable by recording my voice/chat, but I can rarely do the reverse on my phone).
Re: "I just bought a 2024 Chevy Tahoe for $1"
#150Earlier quoted context omitted.
I chatted with a chat bot this morning for getting reimbursed for a recalled product. It went fine. It was quick and easy. Chat bots type a lot faster than call center pay-grade humans.
I'll take a human any day. The amount of times I've had a person say "Oh. I see the system always does this." And suddenly my previously intractable problem disappeared is staggering. Granted experienced people are hard to find, but when false positives occur it's the only thing I have seen fix it. I need that.
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