Update: Stripe is holding over $400k of mine with no explanation [resolved]

Post by dylan604 » Tue, Jan 03, 2023, 6:22 PM UTC

csmpltn wrote: post #136

dylan604 wrote: post #82

Earlier quoted context omitted.

in what jurisdiction would you file that police report? if you are not in the same town as their offices, where are the local police going to go to "investigate"? this is clearly a matter across state lines, so it's an FBI issue. at least get your LEA correct when making non-sense posts like this. it's the least you could do. I don't even know if FBI is the correct agency either though, so there's that bit of info fr…

> "in what jurisdiction would you file that police report?" If I had to guess? File it in your state and it'll get routed from there. Or how about you literally ask the police this exact question? > "at least get your LEA correct when making non-sense posts like this" I think you're over complicating this, but you sound like you might know better so... The police is a sensible starting point, from which you as a citi…

Post by gamblor956 » Tue, Jan 03, 2023, 6:31 PM UTC

cj wrote: post #78

This reminds me of an issue my sister is having with Etsy. She runs an Etsy store with $1-2 million in annual sales, and her store keeps getting taken down by Etsy's automated copyright infringement system -- which keeps getting triggered by someone submitting fraudulent copyright claims and then immediately asking her to pay $5k/month in exchange for the person to stop submitting the infringement claims (in other wo…

Post by [deleted] » Tue, Jan 03, 2023, 6:36 PM UTC

randomdata wrote: post #140

A4ET8a8uTh0 wrote: post #138

Earlier quoted context omitted.

Hmm. It is an interesting question. Personally, this is one of the things I credit Amazon with ( "removing friction","customer obsession" ). Whether I call, chat or send an email, the result is a consistent and decent customer service that can get stuff done ( and where it can't, it can escalate to those that can ). I am not sure you should equate me signing up for a 3rd party broker not only accepted, but a given. I…

> I personally do not believe it is old fashioned to have your business reachable by phone You can reach them by phone, but it's not the way things are commonly done, so you're going to get suboptimal results. You can also mail them a letter (the snail mail kind), but I expect you'll receive even poorer results than by phone doing so given that it is even less common to conduct business by mail. For better or worse t…

Post by throwaway67743 » Tue, Jan 03, 2023, 6:47 PM UTC

jlokier wrote: post #99

DevX101 wrote: post #5

I'm glad your issues were sorted, but I'm uncomfortable with the idea that you need to make a social media post to get a customer service issue resolved. This isn't just stripe. I see this with many other companies on social media. I don't post on Twitter, and I'd rather not put my account details for some service I use in a public forum. It's starting to seem like for too many companies, resolving public complaints…

After 5 days of trying to get my bank account at Revolut unblocked so I could pay my rent with the cash locked up in it, having chatted with maybe 5 representatives, waited for hours each time (their only official contact channel was in-app chat and you had to wait hours for a response), got told "since you are not replying I'm closing this chat" a couple of times in the middle of the night while I was asleep having…

Post by thewebcount » Tue, Jan 03, 2023, 6:53 PM UTC

ecshafer wrote: post #72

hn_throwaway_99 wrote: post #43

Lots of posts here along the lines of "it's not good when you need to resort to social media shaming to get customer support", but I'll take the contrarian view, or at least explain why this dynamic exists. The past 20 years has seen an explosion in Internet services, but a fundamental (often unspoken) quality of these services is that they must keep individualized customer support costs very low in order to be profi…

I worked at a Very Large Financial Company, doing a lot of internal automation type stuff. The cost per customer interaction was very high (we didn't really outsource many things on that side due to regulations needing Series 6/7/etc). Sending mail, receiving a piece of mail, getting a phone call from a customer, all of those really cost a lot of money, and reducing those volumes, and lowering the cost were a huge dr…