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Amazon shipped fake product, refuses refund until 'correct' item returned

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Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#141

Post by MDGeist »

lunarplague wrote: post #59
grej wrote: post #49

Don’t ever buy any high end electronics from Amazon. The counterfeit issues are rampant, and for the high end stuff they won’t take the fake back.

Where am I supposed to buy electronics online? I live 2 hours away from the nearest Microcenter, and newegg is also a nogo.

Microcenter does sell/ship a good chunk of their inventory online so it's an option for people that aren't close to a location. I usually make the trek to my nearest one precisely because I can avoid the issue of counterfeits by shopping there.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#142

Post by cft »

Ebay is not better. I was in Spain and our servers were in a datacenter in the States. One of the HDDs in RAID1 failed, and the array was in the critical state on our master DB. It was critical correcting this failure as soon as possible. I ordered a new HDD from ebay from a seller with 100% positive feedback directly to the datacenter and organized remote hands there to install it. When RAID rebuilt, smartctl showed that the HDD has more than 40k powered on hours. I am afraid the days if high trust society, where services like ebay could function, are over.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#143

Post by paywallasinbeer »

martin_a wrote: post #140
paywallasinbeer wrote: post #136

Earlier quoted context omitted.

Could you explain why this is an example of capitalism failing and not just an example of a business (Amazon retail) starting to fail?

If Amazon is not "peak-capitalism" through and through, what else is? If they don't get these things right, who can, who will?

Another, more efficient, business. Plenty of other extremely large businesses have failed in the past and been usurped.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#144

Post by SkyPuncher »

shanebellone wrote: post #24

I've spent ~100k on Amazon and have been a Prime member since introduction. Last month, I canceled my membership and stopped using Amazon altogether. I've never had a problem returning product. But Amazon pivoted from a discount retailer to a premium retailer of convenience. In some cases, products are 3-4x the price of local retailers. I'd rather spend the money locally than pay a premium to Amazon.

> But Amazon pivoted from a discount retailer to a premium retailer of convenience

My experience has been largely the opposite. Amazon has pivoted to selling junk that now ships more slowly.

I still buy a lot of stuff from them, but am increasingly looking to competitors who actually curate their items.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#145

Post by SkyPuncher »

gtirloni wrote: post #128
robofanatic wrote: post #90

I used to go to a local brick and mortar store and checkout a product and order it from Amazon. These days I go to a store and go to Amazon to check reviews and then buy it from the store. How tables have turned for Amazon.

> These days I go to a store and go to Amazon to check reviews and then buy it from the store. Why? Where I live Amazon has way better availability of products. The local stores might have a single model of anything I want while Amazon has dozens. If I'm looking for the best product that matches my requirements, I never check local stores because it's always a disappointment. Maybe if it's a recurring purchase and th…

Most stores can get me what I need within a day or two. Either by pickup from the store or last-mile shipping to my door.

It's sufficient for most things.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#146

Post by anotherman554 »

Alex3917 wrote: post #18

Amazon did the same thing to me recently. They shipped me the wrong socks, and are refusing the refund the money unless I send back the ones they sent me, despite the fact that it's blatantly illegal in the U.S. for a company to force you to return something mailed to you that you didn't order.

I doubt you are correct that you don't have to return it. If the item was sent to you by mistake then the law requires you to return it under the legal theory of unjust enrichment. You can only keep it if the unsolicited item was sent to you intentionally.

Here's a link for the U.S. state of Georgia but I would expect it to be the same in any state:

"When you receive promotional merchandise that you did not order, you have the right to keep it as a free gift. ..It is a different matter if the mailing you received was due to a mistake by the company. In these circumstances, Georgia law regarding “unjust enrichment” obligates you to return the item paid for by another customer. The company, however, will have to pay postage and handling or make arrangements to pick it up."

https://consumer.georgia.gov/consumer-topics/unordered-merch...

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#147

Post by malfist »

dgreensp wrote: post #70

At the start of the article it cites Amazon’s “declining profits,” but later it says Amazon’s $386 billion a year in profits is growing at a slowing pace and might start growing by less than 20% year over year. What hardship.

It's a misnomer. Amazon has declining profit _growth_. Meaning our profit grew less last year less than it grew the year before.

But make no mistake, it's still record profit after record profit each year.

But I guess having this year's record profit be only slightly larger than last year's record profit means we need layoffs.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#148

Post by geodel »

AzzieElbab wrote: post #28
Alex3917 wrote: post #18

Amazon did the same thing to me recently. They shipped me the wrong socks, and are refusing the refund the money unless I send back the ones they sent me, despite the fact that it's blatantly illegal in the U.S. for a company to force you to return something mailed to you that you didn't order.

Out of curiosity, can you describe how that happened? I always get refunds from them as soon as items are shipped back, before amz actually receive them.

Well, this person is saying they do not want to return back received wrong item as it is not their mistake and want the correct product be shipped. So quite clearly different case from you.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#149

Post by alexhjones »

A few months back I ordered an Xbox Series X from Amazon but a large box arrived with nothing but some plastic picnic forks in it. Luckily I managed to get the driver to pose for a selfie with the box showing there was no Xbox. In this case I think they had sold out and decided to ship "something" instead of cancel the order as they didn't even ask for photo proof that the box was empty.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#150

Post by anotherman554 »

pronlover723 wrote: post #110
brazzy wrote: post #107

Earlier quoted context omitted.

The point of that law is to shut down scams where companies send you stuff without you ording anything (or, in most cases, ever having heard from them) and then demand payment. I am also not a lawyer, but I am pretty sure it does not apply when you do order something and there is just a mistake about the details.

How do you know it was a mistake? The same incentives apply. They might be sending you the wrong thing on purpose, hoping you won't notice, so the law is there to prevent that.

Here's a post from the legal advice reddit suggesting your understanding of the law is so off point that a person can be charged with larceny for listening to you:

https://www.reddit.com/r/legaladvice/comments/68phvf/comment...

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