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Stripe is wrongly suspending accounts

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Re: Stripe is wrongly suspending accounts

#141

Post by theyknowitsxmas »

yuppiepuppie wrote: post #68
n0tth3dro1ds wrote: post #10

At this point, I don’t know how any founder on HN doesn’t make their business… 1) Multi-cloud and… 2) Multi-payment processor These stories are horrifying. These cloud and payment processors simply do not care. They print money and provide no human support. Any venture that I make in the future will be cloud-agnostic containers on several cloud providers with at least two payment processors handling an even share of…

> Multi-payment processing I work for a company the does exactly this [0] It’s amazing to see companies who not only optimize their business logic. But also their payments and how that generates direct revenue. Being able to switch payment providers at the push of a button has really opened up opportunities for growth and derisked a critical part of their business. [0]: https://primer.io

Does it have a multiparty payment solution like Stripe Connect or is that per method, nothing to do with Primer?

Re: Stripe is wrongly suspending accounts

#142

Post by theyknowitsxmas »

chevman wrote: post #86
danpalmer wrote: post #61

Earlier quoted context omitted.

Or rather, get a contract with your cloud provider and payment processor that clearly lays out the terms under which they will and won't suspend you. My previous company had a business contract with GCP and so wouldn't be cut off for, for example, a dodgy employee account tied to the business in some way. It's amazing how many people put their email and credit card in a form, pay sticker price for a service, and have…

This x 1000! Do kids these days not realize you can negotiate anything and everything with your vendors/suppliers/partners? Yes, most SaaS companies LOVE it when you sign up for one of their standard plans, using THEIR standard T&C's, and standard payments. But, DID YOU KNOW, if something is critical to your business, you can negotiate directly with pretty much every business on the face of the planet, and if your sp…

How do you make a SLA were the compliance guy doesn't randomly kick you off, because he found your dark theme scary or don't understand your business model?

Re: Stripe is wrongly suspending accounts

#144

Post by joshxyz »

smca_ wrote: post #30

Can you email me (smca@stripe.com) with more detail? I'll look into this. We don’t typically comment in detail on individual cases, but we do think it’s important for onlookers to know that we take every single case like this seriously. It looks like what happened here was an edge case involving SEPA payments that resulted in a dispute rate that’s far in excess of what’s generally permitted by financial partners. Whe…

wait you are NOT edwin, who are you?

Re: Stripe is wrongly suspending accounts

#145

Post by leobg »

SturgeonsLaw wrote: post #136
leobg wrote: post #135

Had a similar thing happening. Never any problems. Then account disabled. I thought, well this is Stripe, they’re awesome. I’ll email them. They’ll help. Well, big surprise. Customer support was just bots and boilerplate answers, after weeks of waiting. Mentioned my issue in passing on a thread here (I resent having to make a fuss on social media just to get some special attention). I was told to contact one of their…

> I will continue to use Stripe for MVPs and such Can I ask why? Wouldn't inertia see to it that it stays in place in some circumstances? I'd be moving to something else at every stage if it were me

Perhaps you are right. It’s not something I have thought a lot about. It looks good, and I know how to implement it. So I thought for money I don’t actually need it might still be usable.

But you’re right about inertia. There’s a real danger I’d end up sticking with them and hoping for the best, and then being in the same situation again.

Thing is, after having such problems with Stripe, in whom I had a lot of trust, I am very much interested in cutting out the middleman as much as possible.

See, a physical bank would never be allowed to simply turn off my ability to receive money without prior notice. And if they did, I could sue the hell out of them. But with all of these Internet companies, I don’t feel I have that security.

I have heard that the European Union plans to offer their own payment system. So perhaps the government sector will catch up. The idea that one should depend on private sector companies in order to participate in commerce seems quite odd.

Otherwise, these issues have made me a lot more willing to go old school and just send out invoices. That sounds like the 1990s, and surely has its own problems. But at least I am in control.

I am definitely open for suggestions though! Interested in hearing what you would suggest.

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