How many would say this normally? I.e., what's the baseline? Meanwhile, how many are giving their teams the resources (i.e., people) necessary to do the analytics on the bill required to find & cut costs? Every cloud I've worked with has been terrible at billing in a way that could be reasonable investigated. At one point we literally pulled all the billing data into a SQLite database. (And that was a great idea, as…
But how does it take a over week to answer the question? In my experience it takes azure support over a week to answer any question. Unless the question happens to be which person without a substantial update is taking over the case. You’ll get lots and lots of those answers.
Wrote to support, explained my situation, and they removed the bill without any hassle.