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Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

status.stripe.com

141–150 of 211 posts

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#141
post #108

Earlier quoted context omitted.

You need a merchant account from a high-risk processor, combined with a generic gateway like Authorize.Net. (Don't use their built in processor) The all in one solutions like Stripe or Adyen are convenient but they aren't what high-risk industries need.

Yes, but how are adult toy sellers "high risk"?

High chargeback rate when one partner won't fess up to spending $300 at Bob's House'O'Dildos?

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#142
post #130

Earlier quoted context omitted.

Seems like if you have tax collection on you’re gonna have a bad time, which is our situation. I’m surprised only a small fraction of Stripe customers collect sales taxes.

Possibly only a small fraction use Stripe Tax to automatically calculate it. If you're selling internationally it's woefully incomplete, so often not that useful.

[deleted]

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#143
post #140

Earlier quoted context omitted.

Yes, but how are adult toy sellers "high risk"?

Because shipping 6 dildos to Texas can put you in jail. https://www.ladbible.com/news/latest-the-texan-laws-around-s... The US federal overturn of the Texas law was based around Roe v Wade which has itself been overturned so the Texas law is now back in action.

From the article: “According to Section 43.23 of the Texas penal code, although it doesn’t clearly state dildos, the law still regulates the possession of ‘obscene devices’”

liberal propaganda derived from an SNL skit.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#144
post #110

Earlier quoted context omitted.

last time I did this, the business in question threatened with legal action and I realized BBB was NOT on the consumers side.

BBB gets money from businesses who pay for their accreditation, similar to how Yelp magically helps remove bad reviews when you pay for their services. It's a total conflict of interest. They are technically a non-profit, but that doesn't mean there execs aren't getting paid handsomely.

(I worked for Yelp for over eight years, knew large parts of the codebase, and never once saw any evidence that it was possible to pay to remove bad reviews.)

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#145

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

Might not be a popular opinion, but I’d guess that they’ve just de-risked a lot across the board. Fair chance we hit a real recession and if we do, people will be hitting those cards. Unfortunately it catches the solid clients too. I’d guess Stripe has an exceptionally good view of what’s going on in the economy, worldwide.

No doubt. Very possible. Makes sense given the fact their model docked us 66% credit limit despite nothing changing in our financial health model outside of an LOC/cash switchover (which is a normal setup for ecom businesses).

Just wild that AMEX and other banks have zero issue giving us a limit 3-5x that (verified it today!) but Stripe can't. AMEX account rep is begging for us to come back. Just sucks since Stripe's invoicing integration is absolutely nails, and all third party ones I've used are horrible (special shout to SAP Concur for being the worst of all time).

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#146
post #140

Earlier quoted context omitted.

Because shipping 6 dildos to Texas can put you in jail. https://www.ladbible.com/news/latest-the-texan-laws-around-s... The US federal overturn of the Texas law was based around Roe v Wade which has itself been overturned so the Texas law is now back in action.

From the article: “According to Section 43.23 of the Texas penal code, although it doesn’t clearly state dildos, the law still regulates the possession of ‘obscene devices’” liberal propaganda derived from an SNL skit.

Huh?

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#147
post #110

Earlier quoted context omitted.

BBB gets money from businesses who pay for their accreditation, similar to how Yelp magically helps remove bad reviews when you pay for their services. It's a total conflict of interest. They are technically a non-profit, but that doesn't mean there execs aren't getting paid handsomely.

(I worked for Yelp for over eight years, knew large parts of the codebase, and never once saw any evidence that it was possible to pay to remove bad reviews.)

Did you search the codebase for calls to pay_to_remove_bad_reviews?

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#148
post #98

Earlier quoted context omitted.

You're right that a customer shouldn't care the staff are too busy or too ignorant. You're also right in how complaining online short-circuits all that to actually receive help. I continuously advocate for the presence of path to higher levels and short-circuits! But it isn't always "the employee of company X responded to me on HN because my post made an executive squirm!" Some people just care and willing to lend a…

> Some people just care and willing to lend a hand in cases where they can help. Why don't they (whoever at the company is in a position to make a difference) care before there is bad publicity? It's either incompetence or indifference. krisoft left another comment already that explains it quite well. There is little - if any - reason to give Stripe the benefit of the doubt here, and there are a lot of reasons to bel…

When the cost of getting a new customer is the same or less than the cost of dealing with a problematic existing customer, they will become very indifferent. They do not care.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#149
post #48

Earlier quoted context omitted.

Ahh yes actually, the story was posted here too. It would be especially interesting if this is a case of employee retaliation

It doesn’t need to be employee retaliation but it can totally be a part of the system that goes down and the person that knew that system well is gone.

plausible; good idea to pay out a healthy retainer along with severance package to a few of people with the most experience/capabilities in the system. much cheaper than an outage

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#150
post #110

Earlier quoted context omitted.

BBB gets money from businesses who pay for their accreditation, similar to how Yelp magically helps remove bad reviews when you pay for their services. It's a total conflict of interest. They are technically a non-profit, but that doesn't mean there execs aren't getting paid handsomely.

(I worked for Yelp for over eight years, knew large parts of the codebase, and never once saw any evidence that it was possible to pay to remove bad reviews.)

I also worked for Yelp as an eng, and I used to say the same thing until I personally had my negative review removed from a business page for a paying advertiser by the User Ops team
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