Apple Shipped Me a 79-Pound iPhone Repair Kit to Fix a 1.1-Ounce Battery

Post by newsclues » Sat, May 21, 2022, 1:49 PM UTC

honkdaddy wrote: post #119

wfhordie wrote: post #93

Apple can’t win here. If they had sent the sleek, easy to carry tools this author asked for, the author would complain about the pathetic tools they are providing. Really disappointed in The Verge on this article. Could have been a cool piece about the specific tech that Apple provides, but instead it’s framed so disingenuously that I come away not feeling particularly good about right to repair in general. It no lon…

I ran an iOS sales and repairs service for years, eventually stopping around the iPhone X era. I had decent third-party tools, but despite being careful, I'd still break peoples' devices on rare occasion and have to eat the cost. The adhesive they use to bind the screen to the body has gotten consistently tougher over the years, to the point where there really isn't a reliable way for someone to do it correctly on th…

Post by MereInterest » Sat, May 21, 2022, 1:49 PM UTC

wfhordie wrote: post #93

Apple can’t win here. If they had sent the sleek, easy to carry tools this author asked for, the author would complain about the pathetic tools they are providing. Really disappointed in The Verge on this article. Could have been a cool piece about the specific tech that Apple provides, but instead it’s framed so disingenuously that I come away not feeling particularly good about right to repair in general. It no lon…

Post by mizzao » Sat, May 21, 2022, 1:50 PM UTC

wfhordie wrote: post #93

Apple can’t win here. If they had sent the sleek, easy to carry tools this author asked for, the author would complain about the pathetic tools they are providing. Really disappointed in The Verge on this article. Could have been a cool piece about the specific tech that Apple provides, but instead it’s framed so disingenuously that I come away not feeling particularly good about right to repair in general. It no lon…

Post by PragmaticPulp » Sat, May 21, 2022, 1:51 PM UTC

Nextgrid wrote: post #136

wfhordie wrote: post #93

Apple can’t win here. If they had sent the sleek, easy to carry tools this author asked for, the author would complain about the pathetic tools they are providing. Really disappointed in The Verge on this article. Could have been a cool piece about the specific tech that Apple provides, but instead it’s framed so disingenuously that I come away not feeling particularly good about right to repair in general. It no lon…

The problem is that Apple intentionally insists that this is the only way to do a repair to scare people away from it - and the media seems to be lapping it up pretty well and spreading it - I wish the article called out their BS right away. If I had a full-time repair operation going, I'd probably get those tools too. But for a single repair, I can open one with a hair dryer and 20 bucks of iFixit tools faster than…

Post by Nextgrid » Sat, May 21, 2022, 1:54 PM UTC

NovemberWhiskey wrote: post #137

zenexer wrote: post #110

Earlier quoted context omitted.

At least some of these tools are name brand. For example, the torque screwdrivers are Wera Kraftform Micro ESD pre-set torque screwdrivers. Apple sells them cheaper than anyone else, as far as I can tell—which is quite curious. Surely if you ordered them in bulk you could beat Apple’s prices, but you can’t order a single set of the same screwdrivers for less than what Apple is charging. I’m also told this is the exac…

> but does it really need to be for a one-off home repair? Again: cue the "Apple provided me with second-class tools that are NOT the ones they used in store and I broke my iPhone" story. Manufacturers can't possibly satisfy "right to repair" if every single person gets to decide how they want to do the repair, how much compromise they're prepared to take in terms of likely outcome and so on.