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Jabra denies support for Elite 85t Bluetooth earbuds on computers

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Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#142

Earlier quoted context omitted.

Powerline networking is a great example of where review sites totally fall down; it's amazing in most cases, providing great bandwidth and very low jitter and packet loss. Then for no reason*, it will absolutely suck for some people. The only way to find these kinds of problems is to survey every situation and test each product in all of them, which is clearly impossible. People will hear this and go, "aha! Crowd sou…

IIRC their tests were over a short, direct run of wire. I tested them using different lengths of runs, across circuits, and in different houses. The Wirecutter test setup was the most ideal environment possible. It was as if a manufacturer dictated the setup. To their credit, I think they updated their test setup to be more realistic. > Your wiring is to blame. That’s quite the assessment for the info given. Lol.

Dirty power and poor wiring are terrible for many things. It's not a surprise it might cause issues with this too.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#143
post #122

Earlier quoted context omitted.

What workarounds are you talking about? Pipewire is stock in distros, and you don't have to configure anything.

I'm not sure what you meant by "stock in distros", but I hope you don't mean it comes installed and configured out of the box on all distros, as that is emphatically not the case: https://askubuntu.com/questions/1399464/cant-install-pipewir... https://linuxconfig.org/how-to-install-pipewire-on-ubuntu-li... https://ubuntuhandbook.org/index.php/2022/04/pipewire-replac...

It is stock in Fedora, and it's the "driver" in Ubuntu just that apps are using ALSA/Pulse emulation libs, not the native ones. This has no effect on the BT support. Also, it's just Ubuntu being weird again.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#144

Earlier quoted context omitted.

Quoted post unavailable.

Violence and crime are unacceptable strategies for citizens of democracies. Please delete your comment.

Whilst I agree with your sentiment regarding violence, I think that what's identified as crime in this case is not necessarily just. It should be criminal to sell faulty equipment and do nothing to fix it, but it isn't. Ergo, the system of law has already failed to reflect what should be appropriate behavior. IMO these companies have already torn up their version of the social contract, so I'm not terribly worried if a frustrated customer takes their website down for a day or two or takes some other nonviolent form of corrective action. I won't do it, but I wouldn't be clamoring to shut down anyone who did.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#146

When I receive a call, my Bose SoundSport headphones randomly ring at max volume, with audible clipping. This happens when the iOS ring volume slider is set to the middle and hearing protection is enabled at 75dB. The sound is shockingly loud, especially when listening to an audio book at low volume. There was a multi-year megathread about it on the Bose forums before the company removed the forums entirely. I chatte…

> How can we get companies to respect their users? Stop buying their broken products.

Well, Jabra and Bose are both shipping some arguably “broken” products (though frankly I find “broken” to be a tad flippant of a description.) That does leave some alternatives. How are people buying bluetooth earbuds supposed to know that buying flagship products from some of the most reputable companies in the field would lead them here? Honest question. I don’t think it’s reasonable to ask everyone in the world to try to blast past the reams of SEO and fake reviews to try to find the random users in Reddit and support forums suffering from serious, poorly-documented limitations and awful bugs.

In my mind, something must be systemically wrong here.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#148
post #137

Tell them that Bluetooth is Bluetooth and all implementations should interoperate. Or that's how it should be, and although there's plenty of stories about it not working with specific combinations of devices, "on computers" is such a ridiculously vague excuse. After updating Macos to Monterey On the other hand, if I were you, I would suspect that first and go after Apple before blaming Jabra. (Maybe the latter knows…

> Bluetooth is Bluetooth and all implementations should interoperate Just like USB-C is USB-C I guess. ;)

I'm not aware of any features of BT which are tied to the host being "a computer" or not, however.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#150
post #146

Earlier quoted context omitted.

> How can we get companies to respect their users? Stop buying their broken products.

Well, Jabra and Bose are both shipping some arguably “broken” products (though frankly I find “broken” to be a tad flippant of a description.) That does leave some alternatives. How are people buying bluetooth earbuds supposed to know that buying flagship products from some of the most reputable companies in the field would lead them here? Honest question. I don’t think it’s reasonable to ask everyone in the world to…

> In my mind, something must be systemically wrong here.

It is. Three things are at play here: The power of consumer protection agencies is way too low, the standardization group (=Bluetooth SIG) doesn't give a fuck, and the Bluetooth standard itself is a horrible mess dealing with a lot of historical baggage.

In an ideal world, cases such as "won't operate with a standard-issue Mac" would cause an investigation by a consumer protection agency and the party found to be at fault by violating the specification would have to remedy the issue and/or face substantial fines (obviously, the larger the company the bigger the fines).

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