Earlier quoted context omitted.
You should do a stint in support. You'd be amazed how many people would rather interact with support than click the Forgot Password link.
As much as I’d like to forget, I’ve done a lot of support and much of that was authentication issues. I can certainly imagine in a corporate environment that some contingent of users would prefer to be hand-held through the reset request process, but all of them? My expectation (and experience of other similar systems) was that Okta would not allow password resets by anyone but the organization administrators. Howeve…
When organizations make the on-prem to cloud jumps they frequently are trading off oversight and experience. Many tenured internal teams have been broken apart by these types of migrations because they are ultimately sold to management as cost saving endeavors. These folks would make your observation about organizations admins controlling resets, but they are gone.