141–150 of 188 posts
Earlier quoted context omitted.
I actually think it should be a good lesson not to tell people to go fuck themselves when you still need something from them.
While I agree, the proper response to "fuck you" shouldn't be "lol, all your shit's gone now, sucker!"
"Fuck you" then sounds like the equivalent of "kindly delete all my data", no?
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> That sort of approach is recommended by things like The 4-hour work week, firing your worst customers. Okay - but removing all of his backups? That's just petty and vindictive. There is zero justification for that.
I actually think it should be a good lesson not to tell people to go fuck themselves when you still need something from them.
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Yeah, and feel free to fire your pathological customers. But what they did was close this guy's account and delete his backups without warning. It seems they then did the same to his friend for shooting his mouth off on twitter. That's beyond "handled poorly", that's unprofessional and unethical.
It wasn't awesome. But we're talking about a $3/month host here, is that something you should rely on for backups, even before your account is terminated? If the abusive customer didn't keep a local copy, well, now he's probably learnt to keep a local copy. Having said that, if you choose to run a low cost hosting service, you should know that your customers are going to be greedy entitled bitches, and you should dea…
Earlier quoted context omitted.
> That sort of approach is recommended by things like The 4-hour work week, firing your worst customers. Okay - but removing all of his backups? That's just petty and vindictive. There is zero justification for that.
I actually think it should be a good lesson not to tell people to go fuck themselves when you still need something from them.
1.) Monthly web hosting invoice unpaid 2.) Customer informed and appropriate action taken for unpaid accounts (suspend account for non-payment) 3.) Customer's friend makes a public complaint on Twitter 4.) Web host responds badly (but perhaps with some justification, outside parties getting involved in disputes, where a simple pay-the-outstanding-invoice would have resolved the situation) 5.) Non-payee gets abusive 6…
Also, is this the same Reddit that does this [1] to clients with unpaid invoices? [1] http://www.reddit.com/comments/h2e2k/
As someone who runs his own consulting business, if I had clients who didn't know what they were doing and abusive towards me, I'd drop them in a heartbeat. The original poster on reddit isn't going to garner any sympathy from me.
There are better ways to handle one's customers than displayed by the CS employee here, but be that as it may: think long and hard before you get into the business of taking $3 a month from people who are demographically similar to Redditors.
Similar to redditors as in educated, technical and young? Or is this some sort of reference to the liberal bent of the site's users? I really can't tell what exactly you're alluding to.
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It's doubly worse at a porn company. People already half-expect you to be scamming them somehow, and come into it with apprehension if not outright hostility. The upshot is when you give them amazing customer service, they turn into instant evangelists :)
Which porn company?
I kind of wanted to avoid being "typecast" as an adult developer (I do have non-adult clients as well), but the owner of Dirty Hot Productions used to be a fellow employee at NA, has funding, and I really enjoy building products from scratch so it was hard to pass up.
Earlier quoted context omitted.
It's doubly worse at a porn company. People already half-expect you to be scamming them somehow, and come into it with apprehension if not outright hostility. The upshot is when you give them amazing customer service, they turn into instant evangelists :)
I'm curious how 'evangelical' someone could be about a porn company? Do you really find word-of-mouth advertising to work for you?
Earlier quoted context omitted.
While I agree, the proper response to "fuck you" shouldn't be "lol, all your shit's gone now, sucker!"
Not even if the question was "kindly pay your hosting bill"? "Fuck you" then sounds like the equivalent of "kindly delete all my data", no?