Can’t we just scan a can of Mountain Dew and sing a slogan or something, this seems extreme
Please drink a verification can
FB users buying Oculus VR headsets to get customer service prioritization
141–150 of 359 posts
Re: FB users buying Oculus VR headsets to get customer service prioritization
#142> He plans to return the unopened device, and while he's glad the strategy worked, he doesn't think it's fair. "The only way you can get any customer service is if you prove that you've actually purchased something from them," he said.
I think this guy just figured out the “customer” part of “customer service”. This, I think, illustrates the issue with Facebook well.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#143Microsoft saw the concept of touchscreens and bought out "Surface" around 2003ish; and as a result, we didn't get widespread touchscreens until about a decade or so later. FB buying Oculus feels exactly like that for VR.
This is more of an alternative statement for anyone interested since your statement didn't give anything concrete. Oculus is far far ahead of where any VR developers thought it would be in 2021. In January of 2019 the Rift was still running on cables connected to a $2000 laptop and confined to a 5x5ft square play area with 7 foot tall poles holding scanners on each corner,also plugged into the same computer. If you w…
So right! A lot of it comes down to the availability of Qualcomm's XR2 chip but Oculus has made VR accessable to anyone for half the price of a mobile phone and that is a game changer. Lot of noise lately about the death of VR [1] or PCVR [2] but my money says things in 3D are just about to lift off.
[1] https://www.wired.com/story/virtual-reality-rich-white-kid-o...
[2] https://twitter.com/kentbye/status/1421545550407630849?s=19
Re: FB users buying Oculus VR headsets to get customer service prioritization
#144Earlier quoted context omitted.
Yes, and nearly everyone called it the moment Facebook bought Oculus. That any journalists at the time actually gave credence to Facebook's claims Oculus would remain independent is incredibly shameful. As for me, my Rift sits unused in a box. The Oculus desktop software may be the worst piece of shit I've ever used and I can't lay eyes on it without wishing ill upon its developers.
The OG Rift is still pretty great -- unlike the newer products, it doesn't require a Facebook account, and you can use it with SteamVR if you want and not really even bother with the Oculus software.
For now, that is: I was warned that it will be forced on me at a later date during setup. My next headset will probably be an index as a result.
I had gotten the original oculus because I was afraid of missing out on oculus exclusives, but I would only really miss super hot. (I also don’t understand how they shipped the new oculus without the eye spacing adjuster; my partner and I have different settings for it and get dizzy using the wrong one)
Re: FB users buying Oculus VR headsets to get customer service prioritization
#145Re: FB users buying Oculus VR headsets to get customer service prioritization
#146Earlier quoted context omitted.
I think we can appreciate how this is a difficult problem though. Google support would get a torrent of actual hackers contacting them to gain access to someones account. Not restoring access to a few real cases is probably better than giving access over to a hacker. GitLab recently said that customer support will not help restore access to your account if you lock yourself out unless you have an active subscription…
A basic sanity is let the email address on file as of yesterday, and for the past 10 years take the account back. Utterly insane that this is not possible.
Maybe the fear here is the divorce scenario? I could see someone being trusted for many years up until yesterday, when they suddenly become someone you don’t want in your account.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#147There's a bit of a story behind this. Oculus is owned by Facebook, but the Facebook website and the Oculus headsets/software are by different teams working in different states. When Facebook bought Oculus, they decided to get rid of the Oculus-specific account system and use only Facebook accounts. The Facebook account requirement took effect with the launch of the Oculus Quest 2, which launched in October 2020. Octo…
Just one point of clarification. We (the Oculus team) were based in Irvine, CA, but we were well under 100 people when we relocated to the Facebook headquarters in Menlo Park in 2014. Organizational barriers came and went, but there wasn’t a meaningful physical barrier.
You ain’t kidding. Getting interviewed by an Oculus computer graphics software person who had never touched SSH in his life was quite an experience coming in as a potential production engineer circa 2015. And, on top of it, he was quite rude about it and held me responsible for not understanding anything I was saying even though he was basically interviewing a lumberjack or a fireman from his perspective, anything but a colleague.
Clearly a barrier that should have been there. He had no business being in the room and didn’t know how load balancing worked, even though he was asking me about it. Four strong hires and one no hire, which I know because the recruiter told me, so I could do the math. Also expressed no desire to fix it, so I sense it was an intentional move.
That was the last time I ever spoke to Facebook though I do appreciate the annual “hey, want to try again? for realsies this time?” email that tells me accept rate hasn’t recovered from the big crater I heard about. I’m glad it worked out the way it did but I wonder how many people got to experience that type of skillset mismatch as your orgs were merged.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#148Re: FB users buying Oculus VR headsets to get customer service prioritization
#149Earlier quoted context omitted.
I've noticed there's been several suspect comments from Oculus 'owners'.
Yeah there's some very obvious astroturfing going on in this thread.
You're not allowed to say that on HN (I don't disapprove of you saying it however and I've said the same thing myself - the point of my comment is that it's ridiculous to disallow comments like that)
Re: FB users buying Oculus VR headsets to get customer service prioritization
#150Before going to extremes, many hacking victims try the usual routes to get customer service but quickly find out it seems impossible to reach someone at Facebook to help fix the problem. Same story with AI lockouts at Google. Even if you do have access to "someone at Google" good luck getting a clear answer of what happened or how to fix the issue.
I think we can appreciate how this is a difficult problem though. Google support would get a torrent of actual hackers contacting them to gain access to someones account. Not restoring access to a few real cases is probably better than giving access over to a hacker. GitLab recently said that customer support will not help restore access to your account if you lock yourself out unless you have an active subscription…
> Perhaps banks should offer an identify verification service?
In Canada the postal service offers this. You can show your ID at any post office and be verified. Sounds pretty convenient.[1]
1. https://www.canadapost-postescanada.ca/cpc/en/business/posta...