I’m not defending the vitriol or racist and toxic remarks she received; I’m saying she was using her position as a blue checkmark to publicly shame someone and to try to get them fired. And as a self-described social media and communications expert, she should have known that using her position of power to shame/snitch on someone could carry consequences. She could have reported it privately, but she chose to use her platform that included her social status (most brands and orgs like the metro use CRMs to filter/prioritize responses from verified users, something someone who claims to be a social media strategist would know) to be a narc instead.
Moreover, the Metro had been ordered to cease citing people for jumping fares or eating on the train in 2019. I appreciate the author may not have known that. She still had no reason to use her clout to publish a photo of the employee and call her her to be punished. She was literally snitching someone and then cried tears of sorrow when she was snitched on back. I’m really struggling to garner sympathy in this particular case, although again, I don’t defend or condone the hate she received in return.
She also sued the publisher (an extremely small outfit with two employees) over canceling her book and they wound up publishing it anyway out of fear of litigation. She also tried to sue the distributor (Rare Bird, which is also small), who she didn’t have a contract with (these were the people that commented publicly they wouldn’t distribute it), but wound up dropping the case. I’m not trying to drag her for having a book deal with a boutique imprint, I just think it’s important to realize that this wasn’t Hachette or Simon & Schuster, this was an imprint with two employees.
And she then leveraged her experience to get positive international coverage/redemption arc. And you know what, if GMA and Elle UK want to buy into her narrative, kudos to her for selling it. But it really goes against the idea that her life was ruined, when again, she was able to place sympathetic stories about herself with Hearst (Elle UK) and ABC News (GMA).