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Google Safe Browsing can kill a startup

gomox.medium.com

141–150 of 558 posts

Re: Google Safe Browsing can kill a startup

#141

I think another take away from this article is “don’t allow users to upload malicious files that you then host from your domain” This seems easier to do than jumping domains.

Easier?

What's the easy way to distinguish between "malicious" and "non-malicious" files?

Re: Google Safe Browsing can kill a startup

#143

Earlier quoted context omitted.

>”never attribute to malice that which is adequately explained by stupidity" I keep reading this on the internet as if it’s some sort of truism, but every situation in life is not a court where a prosecutor is trying to prove intent. There is insufficient time and resources to evaluate each and every circumstance to determine each and every causative factor, so we have to use heuristics to get by and make the best gu…

> I keep reading this on the internet as if it’s some sort of truism I don’t believe this statement was initially intended to be axiomatic, rather, to serve as a reminder that the injury one is currently suffering is perhaps more likely than not, the result of human frailty.

I would agree. It's not useful in the context of remediation or defense, but on a human emotional level it's extremely helpful.

When Google kills your business it doesn't help your business to assume no malice, but it may help you not feel as personally insulted, which ultimately is worth a lot to the human experience.

Humans can be totally happy living in poverty if they feel loved and validated, or totally miserable living as Kings if they feel they are surrounded by backstabbers and plotters. Intent doesn't matter to outcome, but it sure does to the way we feel about it.

Re: Google Safe Browsing can kill a startup

#144

Our company [0] was also hit by this too. We receive email for our customers and a portion of that is spam (given the nature of email). Google decided out of the blue to mark our attachment S3 bucket as dangerous, because of one malicious file. What's most interesting is that the bucket is private, so the only way they could identify that there is something malicious at a URL is if someone downloads it using Chrome.…

Or you could screen your attachments for malware?

Re: Google Safe Browsing can kill a startup

#145
post #23

After years of seeing developments like this, getting worse and worse, it fills me with rage to think about how clearly nobody in power at Google cares. I naively used to think, "they probably don't realize what's happening and will fix it." I always try to give benefit of the doubt, especially having been on the other side so many times and seeing how 9 times out of 10 it's not malice, just incompetence, apathy, or…

Author here. I don't think it's malice on their part, but their hammer is too big to be wielded so carelessly.

IMHO, it sounds like it worked. The things you changed sound like it's made your site more secure. In the future, Googles hammer can be a bit more precise since you've segregated data.

And you don't know what triggered it. It's possible that one of your clients was compromised or one of their customers was trying to use the system to distribute malware.

Re: Google Safe Browsing can kill a startup

#146

Well, as long as you are spending 6 or 7 figures a year on advertising with Google, you'll have a account rep at Google that you can always reach out to. Your ad spending level works as Google's filter for which websites on the internet that they actually give any care about not killing.

We spend a nice buck on Google Ads but the impact of getting your SLA-sensitive SaaS app blocked from the Internet is not compatible with reaching out to "someone who might know someone" at a 100K employee company.

Re: Google Safe Browsing can kill a startup

#147
I wouldn't be surprised if this was done just in order to associate somebody with something interesting Google sees on the Internet and has no ownership information about so "that they know". Benefit of the doubt is already gone.

Re: Google Safe Browsing can kill a startup

#148

Doesn't Safe Browsing require every URL you visit to be sent to G$$gle first? I know Chrome users "have nothing to hide", but this looks like complete surrender.

No, it does local checks first, then only checks the full URL if there's a high probability of a match: https://www.chromium.org/developers/design-documents/safebro...

Re: Google Safe Browsing can kill a startup

#149

After years of seeing developments like this, getting worse and worse, it fills me with rage to think about how clearly nobody in power at Google cares. I naively used to think, "they probably don't realize what's happening and will fix it." I always try to give benefit of the doubt, especially having been on the other side so many times and seeing how 9 times out of 10 it's not malice, just incompetence, apathy, or…

Massive bureaucratic nightmares never act with malice, but the people get crushed all the same.

Re: Google Safe Browsing can kill a startup

#150

isn't the problem here keeping the cloudfront hostname, vs. setting up a CNAME from your own domain to point at the distribution?

Not really, we own the entire Cloudfront subdomain, and Google is wise enough to not ban cloudfront.net entirely (now that would be an interesting day on the internet!).

Having a CNAME in front wouldn't have made any difference.

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