141–150 of 363 posts
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The movie “Brazil” comes to mind.
For an even earlier cautionary tale about computerized bureaucracies, check out "Computers Don't Argue" (1965) by Gordon Dickson: https://en.wikipedia.org/wiki/Computers_Don%27t_Argue
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I've had a similar experience with Uber customer support. Their navigation thinks there's access to my house from a road that isn't actually connected, so delivery drivers consistently go the wrong way. But emailing customer support just got me seemingly automated responses saying "we're sorry the location pin was not in the right place" which isn't even the problem that I'm having.
That's just how customer support is these days it seems. Getting a hold of an actual human capable of doing the most mundane request other than linking to 'help' articles you've already read 10 times is impossible. What happened to emailing support and getting a reply prepared to move heaven and earth to satisfy you as a customer?
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Indeed in this situation he's unlikely to win because he is pretty clearly in the wrong and his story is rediculous. My point is just that the insurance company can't just arbitrarily decide to side with amazon because they feel it (for that matter, amazon isn't really a party when it comes to the insurance) they have to look at the evidence and facts of the situation.
My point is that the last party to have had possession of his merchandise claimed it was counterfeit. The evidence is he shipped the merchandise to Amazon, Amazon said it was counterfeit and if he didn't product evidence to the contrary, they'd either destroy it or he could retrieve it, and he chose not to retrieve it. I really don't see why insurance would pay out under these circumstances.
This is a case for the courts. The article is completely one sided, and there’s no way to know whether or not some or much or most of the merchandise was counterfeit. He does admit to ignoring up to 11 notices that his inventory would be destroyed if left unclaimed. He mentions conflicting dates for the notices but we’ve no way of knowing to make of that. I don’t know what to say other that I read the piece with some…
They will also reject invoices based on them not being in the exact format they are expecting. So a completely legitimate invoice that is missing an address/ phone number/ has a different entity could be rejected.
The whole thing is basically dangling a carrot, there is a massive customer base on offer, but in the end unless you fit a very specific profile as an authorised seller with solid local deals you are probably wasting your time.
The merchants must navigate a largely automated, guilty-until-proven-innocent process in which Amazon serves as judge and jury. Their emails and calls can go unanswered, or Amazon's replies are incomprehensible, making sellers suspect they're at the mercy of algorithms with little human oversight. This is something our modern society was and is not ready for. Bureaucracy and the bureaucrats that administered it is a…
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I once had something not delivered properly and when local reps (India) were useless I emailed Bezos directly. I had a message shortly from an Amazon staff saying Bezos asked them to look into it and the issue was fixed promptly. This was in 2015 so things may have changed since them.
They probably got Bezos' classic "?" email.
> Hoping to have his account reinstated and continue selling on the site, Govani put off the decision. He received a total of 11 emails from Amazon each giving him different dates at which time his inventory would be destroyed if he hadn't removed it. > "After being unable to resolve the matter following several appeals as part of our dispute resolution process, we informed this seller six separate times that they ne…
You left out the part where he tried to recall the inventory and it didn't work.
There are companies like shipbob now which are essentially as good as FBA from a 3PL perspective. Just miss out on Amazon pushing FBA stock over cheaper competing offers.
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Being an Android developer is a similar experience. If your app gets removed from Google Play, even if it's clearly by mistake, good luck having it reinstated. Unless you know a googler or two. Then it's a breeze. Going through official channels you'll be hitting a wall.
Doubt that is true. Every company has internal policies to stop favoritism like that.
"[Googler], can you suggest a strategy for dealing with Google support issues that doesn't involve "get Matt Cutt's attention on Hacker News"? - 9 years ago - https://news.ycombinator.com/item?id=2797972
"Guess we won't be able to get Google support from Matt on HN this month. :)" - https://news.ycombinator.com/item?id=3709520
"You'll notice over time that Hacker News is the only way to contact google support without spending thousands of dollars on adwords." - 7 years ago - https://news.ycombinator.com/item?id=6932516
"That happened a few weeks ago, and thanks to some inside people at Google, the mailing-list reappeared" - 7 years ago - https://news.ycombinator.com/item?id=5523992
"From my friend at Google: "It looks like he used the wrong account to update his credit card..." - 7 years ago - https://news.ycombinator.com/item?id=6837411
"I have seen people have to post on HN to get things resolved by google employees reading HN threads! While it seems like a personal touch, people are resorting to it (and I assume googlers are helping) because there is not another avenue that works for MOST products that google has." - 7 years ago - https://news.ycombinator.com/item?id=5716357
"You can post a problem on google support forums, and pray and hope for an answer from their developers." - 9 years ago - https://news.ycombinator.com/item?id=2922073
"Google also has a history of disabling accounts and providing no communication, support or other mechanisms to get it restored. Usually kicking up an almighty fuss in public if you have a prominent twitter/blog works" - 9 years ago - https://news.ycombinator.com/item?id=3885588
"Google itself is well known for being impossible to deal with unless you know someone on the inside." - 7 years ago - https://news.ycombinator.com/item?id=7018354
"Disclaimer: I work for Google Google's support is a complete joke. The only way to get things fixed in a timely manner (if at all) is to ask someone who works for Google to escalate internally. Then you stand a chance. Otherwise you're SOL. [...] I would recommend the OP to contact a Googler friend if they have one." - 7 years ago - https://news.ycombinator.com/item?id=6006534
"Google support is abysmal, [but] they respond if you know the appropriate channels" - 6 years ago - https://news.ycombinator.com/item?id=8098842
"and there's just no way to contact Google's support unless you know someone at Google" - 4 years ago - https://news.ycombinator.com/item?id=12442802
"Particularly if you don't have a friend inside google or the ability to hit the front page of HN to get customer service." - 4 years ago - https://news.ycombinator.com/item?id=12975195
"She only managed to get this cleared up via a tech support friend who has contacts at Google." - 3 years ago - https://news.ycombinator.com/item?id=15992090
"far far too often do I see folks who have to reach out to a dev on Twitter or their friend at Google to get a simple billing error resolved correctly. Its a problem with most cloud providers, but Google seems to be notorious for it." - 2 years ago - https://news.ycombinator.com/item?id=17669161
"this contradicts basically every other google support story I've ever read on HN. Similar to what the few other comments are saying at the time of me writing this, it seems like this guy made a fuss somewhere that caught the attention of someone who didn't want the bad PR." - 2 years ago - https://news.ycombinator.com/item?id=17707473
"I ended up getting help by going into the google slack and kicking up a fuss. Never heard back from the "official" support channels." - 2 years ago - https://news.ycombinator.com/item?id=17564220
"Two effective strategies I have seen are: (1) Contact a friend who works at Google[...]" - 2 years ago - https://news.ycombinator.com/item?id=17106803
"even though a friend at Google submitted an internal request to get me the account back" - 2 years ago - https://news.ycombinator.com/item?id=19367972
"monetize on their content for a while (or a long time if they don't have a friend at Google who can escalate the issue)." - 1 year ago - https://news.ycombinator.com/item?id=19953722
"Gotta post on Hacker News if you want some Google support!" - 1 year ago - https://news.ycombinator.com/item?id=20711833
"It seems like the most reliable support system with Google is to have a SWE friend who works there who will document and enter tickets for you" - 1 year ago - https://news.ycombinator.com/item?id=21334183
"if you're lucky and you have a friend that knows someone who works there he can expedite your ticket." - 10 months ago - https://news.ycombinator.com/item?id=21971932
"large tech companies like google and amazon for this, where kicking up a fuss on social media is literally the only way you can hope to have a human at the company look into it." - 2 months ago - https://news.ycombinator.com/item?id=24168390
"Google support .... That’s the joke." - 1 month ago - https://news.ycombinator.com/item?id=24572759