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Stripe refunds: fees from the original charge are not returned

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Re: Stripe refunds: fees from the original charge are not returned

#141

Post by commoner »

brunoTbear wrote: post #29
Trias11 wrote: post #27

With more competition coming into marketplace the costs of transactions inevitably goes down. Charging more for transactions (in either direction) has nothing to do with "payments are costing more to process" lie. This has everything to do with hook-and-charge business approach relying on majority of customers swallowing the arbitrary higher costs because it's more hassles to switch provider, especially for non-techn…

I think you don’t understand the card ecosystem particularly well. My impression (ex Stripe with no inside knowledge) is that Visa has been raising rates. Stripe are doing their best to avoid passing it on. This is one place where it surely became egregious not to. I’ve never seen a company as averse to squeezing users as I had when I was there. The finance guy I worked with produced analysis for the team showing way…

> Stripe are doing their best to avoid passing it on. This is one place where it surely became egregious not to.

According to the rest of the discussion on this page, Visa and other payment networks refund the interchange fee to payment processors (including Stripe) on refunded transactions.

There is no evidence that Stripe is any more charitable to their users than other payment processors. Stripe offers a commodity service, and increased the cost of using their service. Perhaps Stripe is "doing their best", but their competitors (e.g. Square and Amazon Pay) are doing even better by refunding the processing fee for refunded transactions.

Re: Stripe refunds: fees from the original charge are not returned

#142

Post by pc »

elijahparker wrote: post #140

There are multiple little things that make me feel less trusting of stripe and that it’s shifting away to be more profit focused instead of customer oriented. One change that was unannounced (to my knowledge — maybe I missed something) was the payout schedule. It’s still two days technically, but at some point last year they started delaying the payout in their end if it was a weekend or holiday. It used to be like t…

We're actually working on speeding up payouts, for free. They're currently faster than they've ever been and will continue to get faster.

Re: Stripe refunds: fees from the original charge are not returned

#143

Post by rblatz »

edwinwee wrote: post #50
rblatz wrote: post #48

Earlier quoted context omitted.

Agreed, test environments exist for a reason, if you don’t trust your test environment to accurately replicate prod then you need to clean that up.

Yes, testing in production can be dangerous and Stripe purposefully designed as many testing scenarios we could think of to avoid that ( https://stripe.com/docs/testing ).

Yep, I oversaw the implementation of the stripe connect api into our product. You guys have been great to work with.

Re: Stripe refunds: fees from the original charge are not returned

#144

Post by anonsivalley652 »

Makes me pine for FeeFighter's card processor comparator that GroupOn bought and killed.

But in reality, even with their high charges, Stripe makes it easy to get started, but startups can and should change vendors when the need arises. If other processors with lower fees for the particular volume a startup is doing and better APIs, it's worth considering them too.

Re: Stripe refunds: fees from the original charge are not returned

#145

Post by crusader76 »

totalZero wrote: post #74
pc wrote: post #66

Earlier quoted context omitted.

(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…

If I may make a sincere criticism, as a person who knows nothing about either side of this conversation.... We should all delete "I'm sorry you feel that way" from our mental phrasebooks. It is a phrase that always falls flat, comes across as potentially sarcastic, and is the textbook definition of a non-apology apology. If you want to clarify something, go for it. If you don't want to apologize, don't feel obligated…

I think it’s an Irish thing, we’re always apologising for something! :)

Re: Stripe refunds: fees from the original charge are not returned

#146

Post by btmorex »

austinkhale wrote: post #93
pc wrote: post #66

Earlier quoted context omitted.

(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…

We recently made the decision as a SaaS company to switch from a subscription management platform I won't name to Stripe. The process has not been without a couple bumps along the way, but frankly working with Stripe is similar to that scene from Lord of the Rings: The Two Towers when Gandalf tells Theoden to "Breathe the free air again, my friend." Please continue to do what you're doing in this space. Payments are…

My personal experience is that all subscription management platforms fall over when you're doing enterprise SaaS. At a certain level (because literally your most valuable customers insist), you have to deal with credit cards, ACH, wire transfers, and checks. On top of that: custom plans, all sorts of weird line items and discounts, prepays, etc. And then you usually want reporting in multiple different formats (e.g. for the accountants/IRS, for company leadership)... it gets messy really quickly and I haven't seen platform that can handle the mess. Probably a startup in there, but not one I'd like to build.

Re: Stripe refunds: fees from the original charge are not returned

#147

Post by NicoJuicy »

dontdoitpls wrote: post #130
echelon wrote: post #78

Earlier quoted context omitted.

To be fair, this is the CEO personally reaching out. I think that's beyond awesome.

Yeah this is damage control. I recommended stripe to a friend because a hn (ad?) That mentioned the documentation was great. He struggled and I couldn't help him without a deep dive. To be fair, my WordPress website has no problem with stripe.

Damage control? The person is giving facts back.

That is the exact idea why they receive a notification when you mention Stripe ;).

Ps. I didn't have any problems with Stripe also, documentation was top notch

Re: Stripe refunds: fees from the original charge are not returned

#150

Post by iratewizard »

dontdoitpls wrote: post #130
echelon wrote: post #78

Earlier quoted context omitted.

To be fair, this is the CEO personally reaching out. I think that's beyond awesome.

Yeah this is damage control. I recommended stripe to a friend because a hn (ad?) That mentioned the documentation was great. He struggled and I couldn't help him without a deep dive. To be fair, my WordPress website has no problem with stripe.

I've got to disagree on the stripe documentation. They set the bar for exemplary documentation.
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