Software getting worse, just out of my head: - VS2019 removed at least two important features from VS2017 (export of profiler results and the concurrency profiler) - Firefox "new" extension API still means you can't remove the top tab bar from tree style tabs (best FF extension) without hacks - Current Dropbox versions are incredibly invasive. They popup when opening a word document. When pluggin in my Camera. And no…
Some of these are "power" vs "everyday" user optimizations. The one that jumps out to me is Skype. I had read some case studies of their redesign where they stated that 90%+ of Skype users only have two or three Skype contacts, and they use it to talk to their family members. The redesign optimized for that and as a result you, I and everyone else with hundreds of contacts lost our collective minds. I 100% get that i…
Calls not connecting despite both users being online
Calls dropping suddenly
Calls seeming to connect but neither user can see or hear the other
Video freezing for one user while fine for the other
User showing up as online when not
User showing up as not online when actually online
I wonder if their case studies showed these would cause users to flock to this "walking dead" app. But hey, a UX lead got to put "re-designed Skype" on their resume, and their logo animates differently while connecting, so they have that going for them.