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MailChimp deleted my account with no warning

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Re: MailChimp deleted my account with no warning

#141

Post by [deleted] »

cmiller1 wrote: post #63
tjoff wrote: post #43

Earlier quoted context omitted.

It is still a lie. Also keep in mind the perspective and context that the end user has no way of knowing. And even if the data can be recovered in an unofficial manner whether they will actually bother is highly unlikely if they care as little as they most obviously do. So, as a user it is a pretty safe bet to just assume it is gone (but do keep poking).

https://en.wikipedia.org/wiki/Lie "A lie is a statement used intentionally for the purpose of deception" I don't think you can prove it was a lie.

[deleted]

Re: MailChimp deleted my account with no warning

#142

Post by [deleted] »

josefresco wrote: post #66
hippich wrote: post #13

To people mentioning public shaming. I had a mailing list with them removed with all contacts lost and account banned without even notifying me. Customer support indeed responded, but with something like your account was banned because you are involved into cryptocurrencies (i had hashcash.io - no selling or buying of crypto is even close) and we completely wiped all your data. Only after a hint about possible public…

> and own SMTP server Good luck with that.

[deleted]

Re: MailChimp deleted my account with no warning

#143

Post by sacado2 »

megous wrote: post #87
elorant wrote: post #36

Earlier quoted context omitted.

I'm sick and tired of this kind of reasoning. Sure, you can use something else, but that's not the point. The point is that a company cannot just delete your fucking account without even bother to notify you, especially when we're talking about B2B services. The guy was bleeding leads without even knowing because MailChimp decided that it was too much of a trouble to properly inform their client. Fuck that shit. Just…

What if it was a free account?

Why offer free accounts if you don't want to support them? If google decided to close gmail or youtube without any prior notice, I'm pretty sure a lot of people would be pissed of, and rightly so.

Re: MailChimp deleted my account with no warning

#144

Post by unreal37 »

elliekelly wrote: post #102
chrisshroba wrote: post #54

Earlier quoted context omitted.

I think a good starting point is to take the existing process and add a more formal appeals process for people who feel their accounts were unjustly terminated.

My little sister works in customer support for a fairly large email marketing company that competes with MailChimp. From hearing her talk about some of her conversations with users booted from the platform I think a good number of spammers sincerely believe they have a legitimate business and are confused to hear they've been flagged for spam. A lot of these people seem to only know enough about the internet to be da…

Absolutely agree.

Many spammers don't see how what they are doing is wrong. They run a LinkedIn scraper to collect 100,000 business emails for people in their industry and they want to email them.

When you explain that they're spamming, they get offended. "No, this is not spam! These people are going to be interested in this product."

They just don't understand why it's wrong.

Re: MailChimp deleted my account with no warning

#146

Post by jmount »

MailChimp removed half my users from a mailing list that I hadn't sent out recently claiming lots of unverified sign-ups and spam complaints. The sign-ups where all through MailChimp, so I don't know why then didn't like them. Actually I suspect MailChimp may have sent out on the list without my permission for an extra GPDR handshake and triggered a list of spam complaints.

Re: MailChimp deleted my account with no warning

#147

Post by adzicg »

What’s missing in the context here really is whether he was a commercial customer or not. If this was a commercial account, then this truly is shameful. If it was a free account, then it’s just another story of unjustified internet-age entitlement.

Re: MailChimp deleted my account with no warning

#148

Post by vec »

mkhalil wrote: post #82
josefresco wrote: post #66

Earlier quoted context omitted.

> and own SMTP server Good luck with that.

Way to patronize someone trying to be self-sufficient. Just because you read blog posts titled "DON'T HOST YOUR OWN MAIL", doesn't mean you shouldn't. People are scared of hosting their own mail servers because they a) are told they shouldn't b) don't understand SMTP. I am all for decentralizing this hyper-centralized internet.

People are scared of hosting their own SMTP server because hosting an SMTP server is woefully insufficient for actually having mass mailings reliably delivered.

The hard part isn't actually sending the mail, the hard part is staying abreast of the already long and perpetually growing list of legitimacy signals you need to send to reassure understandably paranoid SMTP clients that they shouldn't mark your newsletter as spam. And you're not done even when the server is set up and configured properly; it doesn't take more than a handful of ignored complaints to start getting added to blacklists.

It's not difficult, per se, but it is a huge time investment for a service that centralized vendors can provide extremely cheaply because of economies of scale.

I'm all for moving toward decentralization too, but we're not going to get there from here if we don't understand and respect the incentives that lead people toward centralization in the first place.

Re: MailChimp deleted my account with no warning

#149

Post by ryandrake »

elliekelly wrote: post #102
chrisshroba wrote: post #54

Earlier quoted context omitted.

I think a good starting point is to take the existing process and add a more formal appeals process for people who feel their accounts were unjustly terminated.

My little sister works in customer support for a fairly large email marketing company that competes with MailChimp. From hearing her talk about some of her conversations with users booted from the platform I think a good number of spammers sincerely believe they have a legitimate business and are confused to hear they've been flagged for spam. A lot of these people seem to only know enough about the internet to be da…

Great point. I had a non-tech-savvy friend who “accidentally” got into spamming, and had no idea what he was doing was wrong or antisocial. He simply got hooked with one of those “make $$$ from home easy!!” scams where they send you a pre-baked spamming kit and convince you that you’re a businessman with an incredible opportunity. He came to me for help when he started getting banned everywhere and his emails stopped going through. I told him he was scammed and that the “kit” he paid for was junk mailer scheme, but he swore up and down that no, he’s an entrepreneur and that all the problems must be his competitors “hacking him.”

I felt bad for him that he had no idea what it was that he was doing but I couldn’t convince him that it was not legit. It was MLM-level brainwashing.

Re: MailChimp deleted my account with no warning

#150

Post by ascar »

ravenstine wrote: post #92
hippich wrote: post #13

To people mentioning public shaming. I had a mailing list with them removed with all contacts lost and account banned without even notifying me. Customer support indeed responded, but with something like your account was banned because you are involved into cryptocurrencies (i had hashcash.io - no selling or buying of crypto is even close) and we completely wiped all your data. Only after a hint about possible public…

How difficult was it to set up an SMTP server? I know that merely installing and configuring the software isn't that hard, but the common opinion of late seems to be that setting up things like MX records(I really don't even know how those work) is too onerous. If it's not that difficult, then there really should be fewer people/orgs relying on services like MailChimp.

Setting that stuff up is not that hard, you can even just use unix Sendmail.

What's hard is actually making sure your emails get delivered and don't end up in the spam folder.

Starts with the easy stuff like DMARC (needs DKIM & SPF), goes further to properly warming your IP's, then to properly parsing hundreds of different error response messages and good retry scheduling, and to complex problems like individual mail receivers spam and max-throughput rules.

Also these companies sell you the ability to easily make campaigns targeted at a specific subset of your contacts.

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